I brought my Tesla Model 3 in for repairs, and the process took about a month. Kenny was very professional and responsive throughout. The final result was excellent—my car looks great! Highly recommend their service!

Amazing experience. Everything was super smooth. I appreciated how they kept me informed throughout the whole process. My car was left like brand new. Customer service was truly 10/10.

Phenomenal craftsmanship, proven time and again through fantastic paint matching. I’ve brought two vehicles here and totaling 3 visits so far the work has been outstanding every time and not to mention the customer service. Communicative on lead times, they set realistic expectations, and they do what’s right, informing you every step of the way. Chapparone has set the standard so high there is no other place to go! Thank you Ricardo, and the team at Chapparone!

We had an amazing experience with this body shop - specifically Kenny who took the absolute best care of our Tesla. He was very communicative and provided plenty of updates during the repair. It was quick, easy and very high quality work. Would definitely recommend!

Excellent customer service and body work! This is my second time using Chapparone Auto Body- both visits were great experiences. Lisa at the front desk was friendly and helpful. Kenny went above and beyond communicating the process, giving me my options, and negotiating on my behalf with the insurance agency to be sure my car was properly repaired and that I got factory parts on my car. Thank you Mark Chapparone, my car looks great. Couldn't be happier. Highly Recommend.

Great service! All of the staff was efficient and professional. Kenny was easy to work with and kept me constantly updated.

If you are in need of auto repair look no further than Chapparone Auto Body & Painting on Balboa Ave. They were recommended by our USAA insurance company. The vehicle was repaired perfectly and was completed almost 2 weeks before the date it was initially promised. Kenny was our customer service rep and kept us informed of the progress in a timely & friendly manner. The car was also cleaned meticuously inside & out upon completion. Chapparone goes the extra mile !!!

Kenny and his team took care of Tesla model 3 for some minor front end damage. Returned it looking like new but the customer service received is what makes it 5 stars. Highly recommended!

Had our Tesla repaired after an accident. Customer service was great and turn around time was quicker than expected. Thank you for a pleasant experience regardless of the not so pleasant circumstances. Kenny was responsive, knowledgeable and kind.

Definitely recommend this shop. Excellent service and the car looked like new after repairs were completed

I just picked up my car at Chapparone and it is flawless! This is the third time using them (two times for me and once for spouse). I'm just as impressed with them as I was the first time I went there in 2019. My car looks brand new and they even buffed out my old headlamp on the drivers' side to match the new one they replaced on the passenger side. They are so professional! From original estimate, drop off and pick up. Shout out to Summer at the front desk and Kenny who was assigned to my case. He kept me informed every step of the way. I NEVER had to chase anyone down to know what was happening. I hope I don't have to need auto body repair again, but if I do, I know where I'll be going.

Chapparone is the real deal! I had an amazing experience with Ricardo, and the whole team is very attentive and transparent which put me at ease. They did an amazing job, my car looks brand new and when I picked it up it had been detailed inside and out as well!

My Maserati was a tough repair in that there were no parts as I had a model that had not been made prior. The parts had to come out of Italy, so a slight delay in being able to tackle the job. With this delay, I was kept in the loop and knew what to expect. This lessoned anxiety! The parts came and the body work was remarkable!! Chapparone's customer service is exemplary. I am certain they are all extremely capable, but I must mention my personal contact for the work was Ricardo who could not been more spectacular.

Every staff person I encountered was friendly and helpful. My car looks amazing and the paint match was fantastic. They even did several little things outside of the job just to be helpful such as putting my front license plate on (I just hadn't done it yet) and filling my gas tank (I unfortunately handed my car over to them virtually on empty). Great communication, and my car was done on time. By far the best auto body shop experience I've ever had. I don't recall ever leaving a review online before, but these guys deserve the public praise.

Great work on our car. Replaced a damaged bumper in the time promised. Looks great!

The staff is friendly and professional, and the work is top notch. They completed the work a day early, even when I added two claims to the original work. My car looked like new when they were done.

Amazing shop wonderful personal and exceeds expectations every time

Also performed an excellent exterior detailing of my car 👍

4 star satisfaction

Likable staff.

About a month ago our Tesla Model 3 was hit in the back right corner by a pickup truck, causing damage to the body. We filed with our auto insurance who recommended another body shop that we weren't too confident about. After searching many different review sites I kept seeing Chapperone Auto Body & Painting, and was very impressed with all of their great reviews. We scheduled an appointment with Fernando, who was very customer service oriented, and kept us informed through the entire process. He even took the time to go through the revised damage estimate with us on the phone, since there were some additional repairs the insurance estimator did not include, (he based the initial repair estimate on a photo of the car damage). Chapperone completed the body work in one week. Fernando was great when we picked up the car and walked us through all the work Chapperone did, and the paint was matched 100%! A few days later it was also a very nice touch to receive a thank you card from Fernando with an extra surprise!! We highly recommend Chapparone Auto Body & Painting should your car need body work. They are a first class shop!

We had an excellent experience with Chapparone from start to finish. The repairs came out good as new, and the staff were communicative with timelines and processes. Everyone we spoke to was nice and professional. Even with construction going on in part of their lot, the place felt like a well-oiled machine.

Very good work and customer service. They are on expensive side but maybe it was because my car was a Tesla.

Great service

I had an outstanding experience with Chaperone. After months of back and forth and runaround from my insurance company and their willingness to pay for repair to my car at the dealership, I saw reviews and comments for Chaperone that made me decide to give them a chance to repair my vehicle. While other shops weee quoting 3+ weeks and a higher price, Chaperone could do it for a little less in one week. I took my car in and had it back in just over a week and it was like new! Their rep Jake was friendly and helpful and I was extremely satisfied! I highly recommend this shop. I hope I never need body repair again, but if I do I’ll take my car to Chaperone!

I don’t usually leave reviews, but I have to comment on the stellar service I received from chapporone auto body shop! I own a 2023 Tesla model 3 and it was hit in a parking lot. I’ve owned many cars before and have had unfortunate incidences like this that needed repair. Based on my novice history of car repair, I thought that the damage would likely be some thing that could be repaired with PDR. However, I wasn’t certain, and I received the estimate from my insurance adjuster, which suggested the same, but had a low estimate. I took the car to two certified Tesla auto repair shops, and both of them gave outrageous estimates that included months of repair time including removal and replacement of OEM parts including side door panel, rear bumper, and even the backseats! After doing some research online, I found that there is an unfortunate large amount of cases where Teslas and other cars are getting work done that is unnecessary. After getting those estimates, I found chapporone body shop and asked for an estimate. At this point, I wasn’t sure if I was going to get the same treatment and information as the other places. That’s when I spoke to Jake and met the team at chapporone and was told by the Tesla certified mechanic that my car would look as good as new using PDR. The estimate came out to be a fraction of what I was quoted with the other shops which was amazing! I couldn’t be happier and thankfully the car is great and looks perfect. Thank you so much to the team at chapporone and Jake for your honesty, professionalism, and - in general - all the Help! I can’t recommend this body shop enough, especially to Tesla owners. You won’t regret working with them!

Took my car here to get fixed after getting into an accident. I was in contact with the owner Mark, amazing customer service!!! They got my car finished faster than what was quoted. It was supposed to be a week and half job and was finished in 5 days. They were in contact with the rental car agency with updates for me. Detailed my car and left it looking brand new. 10/10 recommend this shop !!!!

Exceptional in every way. Did a phenomenal job to repair some minor damage to the rear bumper of my Tesla Model 3. Very fast, I had the car back in a matter of days. They also cleaned it thoroughly (inside & outside) so it is good as new. Basically went above & beyond. Highly recommend for Teslas!

The ONLY place I trust my vehicles.

Ricardo was great to work with. He did a great job on our Tesla model 3 to make sure all our needs were met with replacing the rear bumper and front sensors. He even polished off minor body scratches. Highly recommend!

Great service

Jake did a great job on my car! My Tesla looks brand new. Would highly recommend.

Jake did a great job on my car! My Tesla looks brand new. Would highly recommend.

Great service, and transparency. Ricardo is very friendly, and understanding.

I would like to thank Ricardo he did such an amazing job with my Honda civic. He has the best customer service! He always kept me updated on what was happening and he dealt with my insurance. I highly recommend going with Ricardo.

Absolutely loved working with this company. My POC was Jake and he was super friendly and communicative. They detailed my car really well and even charged up my Tesla battery! Strongly recommend them to anyone.

Mark and the his team is amazing from start to finish. Class act 100%. I will never take my business anywhere else.

Got my Tesla back bumper fixed here and it was so easy! Dealt with jake and he was super friendly and helpful. Would highly recommend!!

Great customer service and fine auto body repair. Beautiful work on the subaru accent.

Roberto Martinez and the entire staff was great

Great customer service and fine auto body repair.

Hands down best body shop in SD. So professional, quick, and precise. Repeat client forever!

Great customer service and work on my vehicle was excellent.

Best auto body shop in San Diego! Don't take your car anywhere else other than Chapparone Auto Body.

Jake, who is super nice and professional and the crew at Chapparone are simply outstanding. You are handled professionally from the front reception to estimating to the actual work being completed. The work is done at a consistent high level, showing pride in what they do. There is a strong "service ethic" that is evident throughout this shop. Regular communication was much appreciated. Prior to delivery the car was carefully and completely detailed. Highly recommended.

Ricardo and Donnie are amazing and straight up miracle workers! Ricardo and his team were able to fix my SUV bumper flawlessly (paint match, mounting, turn around time, flexible as I had to move the repair date a few times, etc.). The kicker was the service and communication. They also performed an amazing detail to the interior and exterior working around my mounted Yakima box that was on top of the car at the time of service. The car was dirty after ski trips to Big Bear, they cleaned it up nice and back up their work! 10 stars if it was possible!!!

Staff was very professional and very knowledgeable about the work that they do and the facilities was very clean and environmentally friendly.

I took my Tesla in for damage to the rear of my car (bumped in a parking lot, minor scuff on bumper & needed a new tail light). Tesla is about 6-8 weeks out for parts but Jake (Amazing Jake) was able to find a brand new tail light that I needed in stock so I was able to immediately bring my car in and they fixed it within 3 days. I worked at numerous body shops in my youth, opened up 5 new body shops, owned an Automobile Appraisal company and I am very familiar with the business & the process. Body Shops are not all the same. Upon entry, Chapparone was very clean, had great customer service & Jake kept me informed throughout the entire process. I actually got my car a day earlier then promised and it looked spectacular! Their work was A++ and although I hope I never have to go back, but if I do I would never go anywhere else. And as you can tell, I must give a shout out to the estimator, Jake Maxey; He was awesome to work with and Im very grateful for all his help. Thanks Jake!

If you are looking for an auto body and paint shop this is your place to go. Jake and his team are amazing, professional, and quick. Unfortunately accidents happen but Jake took good care of me and my car making the process easier to manage. The customer service provided was phenomenal and I am glad I chose Chapparone Auto Body & Paint for my car needs. Thank you Jake!

Having to fix your car isn't fun, but this body shop makes things definitely easier. They are reliable, and returned my car before the deadline. The service was flawless and I definitely recommend it. The communication was a plus!

Chapparone has been great from the first acquaintance. Professional and great customer service. Ricardo was amazing and made it easy and the team did a great job fixing my car to perfection! Thanks for the great work. Highly recommend this business to anyone needing to fix their car.

A car backed into my car while it was parked, and caused some damage in the front. I thought it was a cosmetic issue so I looked up whatever highly rated body shop was closest to me. The lady at the front desk was very friendly and efficient when helping me set up an appointment, and when I arrived at my appointment time for my estimate, everything was done in a very timely and organized way. Ricardo let me know that the damage was more extensive than I realized, showing me all the little details he was noticing. He was very competent and patient while explaining everything, which helped me decide on next steps. So happy to have found a kind, skilled, and trustworthy body shop!

I brought my car here a little over a month ago after being rear-ended. This was one of the places that was covered under the other driver's insurance. Ricardo the estimator was friendly and knowledgeable as well as responsive. He always kept me up to date regarding the status of my car, any delays in waiting for parts, pricing, etc. I just picked up my car today and everything looks and sounds great (so far). The front desk receptionist was very friendly and helpful. It was a smooth process and I am happy to have my car back. Great experience with them! Highly recommend!

These guys are the best. Great work, reasonable prices, and great communication.

Super great ! They gave me a quote on my car after getting in a wreck. Quick and honest!

I am very impress with this place. My brother-in-law recommended this place when he took in his Tesla there. Savanna was awesome. She took care of of my insurance company and was very through with my BMW. I really liked how she updated me on everything on my car. It was completed in a timely manner. They even washed my car it looked so shiny and new and vacuumed the inside too! I definitely would recommend this place to my friends and family. Also, it was convenient Enterprise was a walk away to get my rental car when it was with them.

I have personally gone to Chapparone Auto Body on two separate occasions for body work. First time, I was very impressed on the detail and efficiency of getting an estimate for my insurance company. The communication with them was great (it is sad to say I wasn't used to being kept up to date on work instead of me having to call businesses on statuses). My car came back ready for pick up ahead of schedule and it literally looked brand new! My case worker on both times as Savannah (awesome job). Second time I brought my other car because of how well the first time went. This time though, my vehicle got vandalized by someone. All I can say, is Joe (a tech) is the man! Him and Savannah looked at what happened and fixed it right then and there. At a time I was feeling pretty down about the ordeal, they gave me such a kind gesture of kindness I again did not expect. I even tried to give Joe a hefty tip for my deep appreciation, and he refused it and said he was just glad to help. What do you say about that, other than wow and my sincerest thank you. If you want high-quality service and things done right, come here. I highly recommend Chapparone Auto Body!

My car was rear ended and my son-in-law recommended that I have Chapparone take care of it. They were wonderful. Savanna answered all
my questions. She kept me up to date on the progress and the good news
when it was completed. When I picked up my car, the repair was beautiful
and my car had been cleaned inside and out.
I could keep going on. I will always recommend Chapporone to anyone
needing their car repaired.
Nancy L.

Couldn’t be happier with the body work they did. Professional customer service, excellent attention to detail, and flawless work. Fixed our Audi Q5 after an accident and used all genuine Audi parts. Worked seamlessly with our insurance to get it all covered. Our car looks and drives like nothing happened! Ricardo, thanks for the help!

Never want to be here but accidents happen. Couldn’t have had a better repair experience from start to finish. Savanna was assigned to me in this case. The estimate was quick and easy, scheduling the drop off and time of repair was all in a timely manner. They repaired everything estimated plus others after opening things up. Car looks great and clean as stock. Very happy with my service from start to finish as well as the quality of work to my car. Hopefully I won’t need to visit again but in the event I need auto body repair I’ll seek out Chapparone again.