Chapparone Happy Clients
My car was brought here for an insurance claim and my car left chapparone looking better than when it went in. I need a dent pulled and they ended up replacing my door and Ethel decals that were on the vehicle. It took a little longer than expected but the results are worth it. The biggest thing for me is my car was detailed and shine when I received it hopefully The next time I get bodywork done it will be to add something and not repair something; either way I will choose chapparone as my go to shop for those needs.Colton A. 7/12/2022
Except for the few certified ones, most high-end shops will not take work on Jaguar cars, and those certified will not work on twenty-year-old ones such as mine. The liquid, lacquer-like finish and clearcoat together with the continuous curves make the work difficult, to say the least. Enter the crew at Chapparone who took on the job and achieved the best dent removal and paint match, even when it required recoating half the car to repair a dent in the rear quarter-panel. All the work was carefully explained to me beforehand, and I was made to feel confident that the result would maintain the condition and value of the car. Goes without saying, my confidence was justified.William P. 7/11/2022
Was rear ended on the freeway. Car was drivable. Chapparone was recommended by a friend.Steven T. 5/30/2022
They explained all the differences between what the insurance said and what was going to happen in a manner that was clear, professional, respectful and thorough. They fixed all the issues with the car that were a direct result of the collision in question, even those that were not seen initially by them or the insurance company.
They were able to get ahold of the insurance company to help resolve an issue of payment at the last minute when we couldn't. They even cleaned the rims and tires before returning my car.
Basically they did everything a person could want from a body shop and more. I was very impressed with Chapparone. I recommend Chapparone to anybody who needs work done
Recently I needed minor repairs including paint work on my vehicle, and researched shops in my area. Chapparone is a preferred body shop with my insurance company (USAA), so I stopped in for an estimate. Ricardo and company was fantastic. They initially told me 4-5 days to complete the work on my vehicle, but then with the lead time (my appointment was 4 weeks out due to current work loads for the shop) they were able to ensure parts were on hand when my vehicle was dropped off, and they were able to return my vehicle back to me in 2 days.Heath M. 5/13/2022
The work completed was top notch. I recommend Chapparone for your auto body repair needs.
Unfortunately my new BMW has been a magnet for people hitting me, sideswiping etc... I did extensive research before choosing this spot. I've now taking my car here twice for repaired and would 10/10 recommend!! The staff is fantastic and their communication is ON POINT. Heaven forbid I have another issues but if I do I'll be bringing it back here.Nicole D. 5/11/2022
This man in the attached picture, taken just four hours ago today, is Ray, an employee at Chapparone. Ray is one of the reasons why Chapparone is rated five stars, and Ray is one of the reasons why I don't lose hope in humanity, despite all the disappointing, infuriating or depressing stories and news we encounter every day.Daigo Y. 4/06/2022
A couple of nights ago, my teenage son ran over a dead deer with my car, which caused its underbody cover to hang loose. When I took it to Chapparone this afternoon, I found out that they were unable to fix it immediately, as they were fully booked until June(!!). However, instead of turning me around (which he could've easily done), Ray decided to get on the ground in the parking lot, still burning hot from the scorching California sun, stick his head undercarriage where it still smelled like dead meat, and see if he can temporarily fix it with few clips, so we can safely drive around until we get it permanently fixed. He tried multiple types of clips until he got it right, patiently going back and forth between my car and the shop. When he was done, I thanked him and asked him how much I owed him. He said I didn't owe him anything. Feeling super grateful and not really knowing what to do, I awkwardly tried to hand him $60 in cash, telling him I wanted him to have some drink on me. -- He graciously declined to take it, saying that he would like others to help him when he needs help, and that's why he did this, and that's why he couldn't take money from me. Obviously, "do unto others as you'd have done to you" is the philosophy and principle Ray lives by. He is a man of principle. This is why I'm here writing this today, giving Ray at Chapparone well-deserved five stars. Thank you Ray, you made my day and you make this world a better place!!
Brought the car in for some more body work. Due to Covid and parts availability they couldn't get me for 8 weeks but I decided to wait. Once my car was in they took it apart, found some more damage, got the adjuster to change the estimate, and did a whole heap of work on it. Got it back and couldn't be happier with the quality of work. If you've lived in San Diego you know the Chapparone family are definitely car people. But they also know how to treat people. Doesn't matter if you have a 918 Spyder or a Corolla, they will treat you and your car great. Thanks again Ray!cyrus n. 3/28/2022
The front of my car was totally smashed in from a hit and run and it looked awful. After reading great reviews online I decided to get it repaired at Chapparone Auto Body. I corresponded with Ray Garcia during my repair time and he was great! He kept me very updated about the status of my repairs and when I went to pick up the car it was beautiful and somehow also smelled new! I appreciated the team at Chapparone and the work they did for me! I would definitely recommend this place to a friend and would go back in the future!Holly S. 2/20/2022
Let me say RICARDO MARTINEZ deserves more than this 5 star yelp review.S C. 2/09/2022
I have used Chapparone a few times and every time they blow me away with excellent work.
From the first phone call with Summer to everyone that worked on my car, the results were outstanding. Over the years I have recommended this place to several friends and colleagues.
Ricardo Martinez took care of my car and his customer service was beyond ANY 5 star service.
He is the nicest guy you'll ever meet and so good with his work. Professional top notch and a problem solver. He went so much beyond what was expected and you know he takes pride and devotion to his work.
Ricardo kept me in the loop with updates and worked late hours to follow up. He was very quick in assessing problems and delivering solutions. I had a great piece of mind knowing my car was in excellent hands with Ricardo. My car looks even newer than when I bought it new from the dealership!
I've always had excellent service with Chapparone.
But this time Ricardo just made it on a level that I don't think I'll ever get that level of quality of service at any other company. He also sent a thank you card with a gift! Such a sweet gesture.
If I could give this place 10 stars, I would. The professionalism the employees have is unlike any other place I have ever been before. Everyone I talked to there is just so caring. I got into a bad car accident and my car was towed away. Unsure of what to do the receptionist (sorry I don't remember her name) was great, she called the tow shop and my insurance and handled business. Ray has been taking care of my car since the accident. He did a great job managing the appraisal and keeping me updated on my car's progress. I'm beyond impress with their work.Clarissa L. 2/02/2022
Unfortunately my car was rear ended on my way home from Los Angeles to San Diego in the morning and I was struggling to find a repair shop that offered same day walk ins. Thankfully Chapparone Auto Body and Painting does just that and takes immediate walk ins with no appointments!Christian X. 1/21/2022
I had the pleasure of working directly with Ricardo Martinez. He was extremely professional throughout the whole time on working with him. He was patient and was thorough to explain all the potential issues that may have been caused by the collision. They even booked me in much earlier which was perfect!
What is also very nice is that they are literally next to a rental car business so if you needed a rental it was within walking distance. I received my car back in perfect condition and they even went above and beyond to do additional calibration to ensure my car was in 100% condition. I was more excited they were able to match the paint perfectly since it was a difficult color to match (Sonic Gray Pearl).
Unexpectedly they also sent me a card in the mail to follow up with me. Now that is extra on top of the service that they provided. I can surely say that I will be returning to Chapparone Auto Body and Painting should the need ever arise. Thank you once again for taking very great care of my car Ricardo and for your professionalism throughout the whole experience! 11/10!
Just had my car detailed at Chapparone. Did just a fantastic job, car looks like it just came out of the dealer brand new. I had it done because my daughter had her truck detailed and they did an equally great job. Really did a great job on a very dirty interior. While I was checking my car in I mentioned I needed to get new tires, after my car was detailed they drove it over to Discount Tire so I could get new tires put on. Great service by very nice people. Enjoy doing business with them.Bryan B. 12/22/2021
I was rear ended back in September and found Chapparone as highly recommended repair service here on Yelp. Luckily enough, they are also a member of the USAA repair network and I was able to easily schedule the repair and estimate. The team here is professional, transparent, and I was kept in the loop throughout the entire repair process. Best of all, the work done to my car looks flawless! I will definitely be using Chapparone in the future for any repairs.Ryan S. 11/12/2021
The reviews don't lie. I did not have an appointment; simply showed up with a newly purchased vehicle that had a few imperfections in the doors and rear bumper. Very friendly staff saw me immediately and was very honest about the cost to repair the bumper, even suggesting DIY alternatives to avoid the high labor cost. To top it all off, he even buffed out the spots in the doors during our conversation. Our interaction only lasted about ten minutes, but the employees went above and beyond, even after knowing they wouldn't be making any money from me. Customer service is second nature hereBrandt F. 10/13/2021
They are on the list for USAA insurance and they did a great job appraising the damage to my car after being rear ended. After calculating the cost of the bumpers and headlights and so forth, they looked carefully at the underlayer and found that the frame of my car was dented. I'm so grateful that they looked closely! I have a long commute and often carry children, so safety is paramount. My car was totaled and I got a new, safer car instead. Thanks for your careful and detailed work!Ramsee C. 9/28/2021
My car had gotten scratched with yellow paint and it looked really tricky to fix. I had no idea what to do because I'm not very familiar with how to fix things with cars. So I called Chapparone And a gentleman by the name of Tyler answered the phone and offered to take a look at the car even if it meant I could email him some pictures to get an estimate. He was kind enough to respond to me very promptly and also he gave me a good estimate and told me that he could actually be fixed without even needing their help. I came into the store and ask them to look at it in Tyler was kind enough to know that he could easily just get that paint off using acetone. He remove the paint for me really quickly and didn't even charge me. It was very kind of him to do that. He also gave me a very fair and honest estimate on the dent I had in my car. From my interaction with Tyler I can feel comfortable coming back to chaperone for any auto work that I need in my car.Raab D. 8/18/2021
They've repaired my car multiple times and always come through with a fair and honest quote and always deliver on their timelines. Staff is super nice and make things easy to understand. The insurance adjustor/estimator even knew them and had good things to say about them which is helpful when handling an accident. The finish quality and attention to detail is top notch!Sean Z. 8/10/2021
Mark sr and Mark Jr are both amazing individuals who take the time to make you feel like family. They are both empathic people and listen after you have a collision.Brian C. 8/05/2021
Then I was even more impressed when I saw the repair work they did was amazing. You could never tell a repair was made. Also when the car was returned to me it was fully detailed. I can honestly say without a doubt I would recommend anyone to go get their auto fix by Mark and Mark.
Thank you guys
Brian & Laura
My break light was out and two other shops could not change the bulb as the casing was stuck and they didn't want to risk breaking it. I was advised to take it here. Andrew was the kindest guy. He had my break light fixed in less than 10 minutes and told me it was on the house. Just like that!! Thank you Andrew! You turned a tough day around for me!! Highly recommended! Professional and best of all compassionate!!Ira V. 7/03/2021
Pricing was fair and the actual job was quick. Overall mediocre experience, communication could have been way better. I would give 3.5 stars, rounded up since actual repair was excellent.Sophia S. 7/02/2021
I needed my underbody shield replaced, which was relatively a simple and quick job. A friend recommended this place to me. I got a quote very fast and the price was market average. But when it comes to getting my part and booking the next appointment, there was a long time range. I understand that it needs to be ordered and shipped, but I just wish they kept me informed. I wasn't informed if my part had been ordered, when my part arrived, and when I could schedule an appointment. Because I cannot schedule an appointment until the part arrives. I always needed to call in the front desk, and they would transfer my message to the tech I am working with by email. One day I was finally informed that my part arrived on Thursday, and my tech would call me to schedule. Yet, the tech didn't call me to schedule an appointment anytime soon. Eventually, he called me the following week and I came on the Wednesday of the following week to get it fixed. When I got the call to schedule an appointment, he apologized that he was so busy... I try to sympathize but I also want my car fixed sooner than later. The actual repair was very speedy though, just around an hour. I am okay with waiting for the part to arrive, but waiting an extra week after it already arrived was just a bit much.
I was on the freeway and ran over a tire that ripped my whole front end off my Mustang. While I was waiting for the tow truck to get towed, I was quickly scrambling to research a good place to do the repairs. I've had bad experiences in the past with some of these body shops. I found this place on Yelp and it was close to my house. I noticed it had 5 stars with a good amount of reviews. I decided to take a chance.David B. 6/08/2021
I've been a General Manager for many years running some of the nation's largest restaurants and have owned my own. Customer service has always been a part of who I am. This place by far exceeded expectations right from the start. They waited to take me in as they were closing. While waiting for my wife to pick me up, even one of the ladies was concerned with me waiting outside and offered me a ride as she was leaving.
The owner Mark also is around working closely with his team. He was the one to go over my vehicle and comforted me with the work and coordinated everything between myself and the insurance company. He was honest and up front with the work. He even went above and beyond when my car was ready by anticipating my needs when it came to my black out light covers I originally had. He didn't like how it looked as they didn't fit 100% and took the liberty in tinting my front headlights thinking I would like them. They looked amazing. He offered to take them off if I didn't like them. The tint work prompted me to make an appointment with his window tint business and do my windows. The work was done perfect with both precision and quality. On top of that, my car was done perfectly as well.
I had to bring my car back in to get my grill that we waited for to get that on. I mentioned about a discoloration on my rear bumper and asked him to quote me to get it fixed. They tried what they could to fix it without any charge. They were really fixated on trying to make there clients cars to be looking there best. They really took the initiative when working with the insurance company in repairing and taking my word for the damage that was done.
My experiences as I said have always been mediocre or bad with dealing with body work companies. I felt very comfortable with there work and there personal touch. When I'm ready to work on my small touch ups I need to perfect my Mustang, I will definitely be taking it here. I couldn't be happier, and I'm very meticulous in the details of things. I had a special front license plate called the Sto n Sho. I was adamant on getting this replaced. They replaced it and also gave me my old one while touching it up as well.
There is too much to list on there experience they gave me with my vehicle. I just bought a house in the area and will be sure to continue to recommend them as well as use them for any work I need done in the future. They're 5 stars for a reason! I do my research in finding good businesses via Yelp. It has always assisted me and my family by avoiding making mistakes we have in the passed by not researching whether it's food or other services offered. You don't get this personal touch with mechanics or auto shops. This is a no brainer to bring your vehicle here. No matter what, they'll always make sure everything is right and that you're pleased!
This is the 3rd time I'm using CHAPPARONE AUTO BODY.Muriidi M. 5/19/2021
Awesome front desk customer service, awesome communication! Had some body work done on my 2017 Toyota Camry. Hit and run caused damage on left side. I couldn't be happier with my experience. Specially thanks to Tyler who took good care my car. He also surprise me extra polish on the right side of my car. Which I didn't even ask. I had a couple of scratches on the right side of my car, which wasn't part of deal. But hé took care and surprise me while I was picking up my car! Thanks for taking care my car like your car. Appreciate it. I highly recommend this auto body shop. Thank you to all chapparone team.
I worked with Tyler on getting my front bumper fixed and he was phenomenal with communication. He got my quote within an hour or so and was very thorough on details and was very transparent on the costs. No hidden fees no trying to up charge just because!Sydney C. 4/27/2021
We were originally quoted 2 weeks but the car was done in about a week. They are exceptionally fast! When we received the car it looked brand new! It exceeded our expectations. They even cleaned our car inside and out to ensure it came back nicer than received. You really feel taken care of, that small bit of courtesy is top notch customer service! I was beyond excited! Hands down I would highly recommend them. It's worth it and they do a helluva job!
Somebody hit my car on parking lot and left terrible damages. I was really upset looking at my brand new Tiguan. I was upset even more knowing that quality of repairs can varied and you never know what you are going to get back from body shop. I searched in internet and found that 5 star company Chapparone Auto body and it was right choice! These guys exceeded all my expectations. Tyler the manager was very polite and efficient. They took my car and did amazing job! My car became brand new again. I'm so happy! Thank you guys for your hard and excellent job!Alex B. 3/26/2021
My car's front bumper was damaged and I chose this shop to fix it after reading the five star reviews. The reviews don't lie. From the initial phone call with Summer, dropping off the car and talking with Tyler and Louie and picking up the car from Susie Chapparone herself, it was great customer service all around. Louie went above and beyond in making sure everything was running smoothly with the insurance and provided additional advice on a separate issue. He felt like a familiar uncle to me. The job they did was A.MA.ZING! I am extremely happy with my car and will recommend them to anyone I talk to. They take that extra step to make you feel comfortable. Thank you for your service!Karla L. 3/04/2021
Went to Chapperone Auto Body & paint to get the hood of our car repainted due to damage from vandalism. I was met by Louie who was so helpful and friendly. He took our car the same day and had it back to us within 5 days. They did an amazing job! They blended the new paint on the hood with the 10 year old paint on the surrounding areas and you can not tell the difference. We are very happy with the quality of the work and would DEFINITELY recommend them!Mel C. 3/02/2021
I was in a car accident back in December. I was rear ended in a 3 car accident. I took my vehicle here because my lawyer had recommended them to me.Jasmine C. 2/24/2021
Tyler and Summer were both very great to me during this whole process. The process took longer because I had aftermarket parts involved. Usually, most auto shops do not replace aftermarket parts. I was fortunate that Tyler was able to help me with this issue.
Throughout the whole process, Tyler kept in contact with me sending me weekly sometimes daily updates on my car and the status of my parts. I couldn't have asked for better customer service. His service was superb!
Summer was great as well. Every time I came into the shop, she was friendly and professional as well.
I am happy that my car is fixed to how I had her built originally. It's not easy getting my Japanese Honda Emblems especially as they have to be ordered outside of the country.
Special thanks to Tyler though for really making my experience good throughout all of this.
My car looks better then it did before the accident. These guys are absolutely pros. I got quotes from like 6 places and their price was far lower but didn't not change the quality of work done on my car. Rick was so so helpful and awesome to work with and did an spectacular job. All of the staff were so helpful. Stop looking, come here.Stephanie S. 2/10/2021
I have been bringing my vehicles to Chapparone Auto Body for many years and the service continues to be outstanding! They consistently perform excellent work and are always time efficient and cost effective. I'm so pleased with the over the top work they did on my latest oopsies to my brand new car. I was devastated and they took the time to ensure me that everything was fixable and were able to get my car back in perfect condition in such a timely manner! Thank you Chapparone AB! I'll definitely be referring my friends and family and will be a lifetime repeat customer!Nicole P. 2/10/2021
Chapparone's whole team was awesome! Alisa and Louis took care of me from start to finish! They both had great communication skills and made sure I felt safe and taken care of. Chapparone also took the time to return my car in a clean and better-than-before condition! Thanks for the great work you are providing to your customers!!Ariane P. 2/09/2021
Not sure if I have ever been more satisfied with a service then from what I received from the Chapparone team. My car was involved in a hit-and-run so needless to say I was not thrilled to bring my car to an autoshop. However, within seconds of being at this business I felt completely at ease knowing that these guys truly cared about customer service. Louie is such an incredibly nice and thoughtful guy- he worked with me throughout the process of talking to the insurance company and making sure my car was going to be properly fixed. The paint on my car was not easy to match but in the end it looked outstanding. I would give this place a 10/10 if I could! Highly recommend!Chris G. 2/09/2021
What a find! I'm working in San Diego on a construction project and the machines in my hotel are broken and dirty. I did a Yelp search and reached out to these folks. I got a quick response and decided to give them a try. When I arrived Tracy was so friendly and helpful and the price quoted was very reasonable. Honestly it was just a bit more than what the coin operated service would be with the extra bonus that I didn't have to do my laundry!Greta M. 2/08/2021
I dropped off my clothes and received a text just a couple of hours later that they were ready. I came back and picked up a neatly packed bundle with fresh, clean clothes. I cannot recommend these folks enough! I'll be back soon.Useful 1FunnyCool
I came for an estimate and this company is following social distancing and masking policy. They told me to try paint-less dent repair for my minor dent instead of full body work. The estimator also was familiar with the complex 4 stage paint process for my car, which can't be said for the dealer owned body shop themselves. This is a business with integrity and would return if I ever need more serious work.Ben L. 2/03/2021
This is my 2nd time to have a bodywork/repair service since June 2016, as always (Susie) the owner's wife treated me like a family not just to accomplish the repair with quality but also a very open minded person to understand my needs. The shop continue to grow and have a very assisting solid team. Tyler as one of the representative took his time to manage & respond to my questions and needs while managing multiple clients. More on that, they keep me updated to every situations as my vehicle is being work on. Im blessed to find Chapparone as my main staple bodyshop near to where I lived. And will do more business with them going forward.Jayvee S. 1/28/2021
Thank you Guys! @ Chapparone 🙂
After my car was hit by someone, this shop was recommended to me by my car enthusiast friend. I could not have chosen a better team to fix my car. Alisa made the insurance process super smooth, Rick was so accommodating, and the whole team was able to complete repairs in just 2 days! Stellar service! Definitely would recommend!Linette Y. 1/06/2021
Furthermore, the color match for my black Honda Civic is on point. I feel like I got back a new car.
10/10! I scheduled my appointment by phone, and it was smooth check in, smooth check out. Tyler kept me informed of any updates, including the fact that they had to keep my car in for longer, which was fine. Not really doing much driving during the pandemic, anyway. Everything was smooth sailing, friendly staff. I can't remember the receptionist's name (sorry!), but she explained all the paperwork very straightforwardly. Louie and Tyler gave a smooth check out experience. I'm very pleased with the quality of the repair. Thank you guys very much!Elaine V. 12/30/2020
Wow is all I can say. After a minor fender bender, the Insurance company of the other driver recommended a few garages. I chose here because they were close to home and within walking distance of the Enterprise rentals. I had an appointment quickly with Lou. He was friendly, fast, and accomodating! He said three days, and he was spot on. They did an expert job my car almost looked like new! I had received a decorative licensce plate and asked them to put it on. Joe was polite and courteous and happy to help. It's the holidays which many find stressful, not here! Chapparone made it so smooth and easy, I highly recommend them!Cynthia G. 12/23/2020
Great work, perfect repair! I have had the pleasure before, to use Chapparone Auto Repair before, some years ago.Cynthia F. 12/05/2020
My Audi Q5, was accidentally, hit on the door panel, from someone backing in next to me. The only place I thought of was this company. My past experience was excellent, and this one was too.
A perfect repair, perfect paint match and as always great to work with the owners, and the front desk.
If you are very picky about your car, as I am, this company will not disappoint you.
I would highly recommend you take your car to them for your peace of mind.
I drove in with my Camaro 2015 , I went over a pot hole and my tire went inwards and some bumper damage. Thankfully I had insurance so I just had to pay my deductible. Louie took my car in and I cannot express how excellent of a job he and his team did on my car. I'm beyond satisfied and content with the quality of work, customer service and professionalism. Anytime I had a question I would text him and he'll reply within the hour. I had a good experience with Chapparone, thank you all.Jonathan G. 11/24/2020
This place is awesome and way beyond excellent. I was looking for a body shop around town to get my sons vehicle fix. My son ruin his car body alignment and the doors was not opening or closing properly. Of course this is a out of pocket payment and not through insurance. I first ask for an estimate through Yelp and the Owner Mark responded. Mark suggested to bring it to the shop so they can properly see what is the problem. I took the car to the shop and talk to Rick. Rick then ask one of his mechanics to check my vehicle. After properly diagnosing the damage and giving me an estimate, "very good price by the way". I then decided to have this shop a go. I got my vehicle back and it was excellent, they even wash and polished my car. I will definitely tell my family and friends about this place and how their work is way beyond satisfaction. You will love this place!Stew P. 11/18/2020
My car looks as good as it did when i picked up at the dealer.. great work body and paint work. I had some small door dings taking out while in the shop and the guy did a great job. Louie is great to work with as is the whole team. I highly recommend them for picky European car owners like myself. You want it done right this in the place.Brian W. 11/12/2020
I brought my car to Chapparone on a Friday afternoon after I was sideswiped and had pretty significant damage to the driver side of my Dodge Charger. From the initial phone conversation, everyone was extremely helpful. I felt like my car was going to be in good hands. I had done an initial estimate with my insurance company before I arrived, so Alyssa (I might have spelled her name wrong) asked for me to email her all of the documentation that the insurance company gave me. When I arrived to drop off my car, I only had to wait a short amount of time before I was able to speak with Louie, who would be handling everything with my car.Reyna P. 11/05/2020
Louie was straightforward and let me know that he wasn't going to call me a million times, if he had updated info, he'd send it in an email. He let me know that the estimate the insurance company gave me would most likely go up and that he would try to make sure that I got the best quality for my money. I asked how long it would take and he let me know that it would be about 2 weeks.
I received an update about halfway through the process letting me know what the status of my vehicle was. The estimate went up significantly, but it was because there was more damage than initially thought. After the initial estimate, I didn't have to speak to my insurance company at all, Chapperone took care of all of it.
My car was done on time and it looks amazing. You can't tell that there was any damage. I would have liked more communication, but it's because I worry too much. Haha. But in all honesty, there was no need for them to contact me often because the work was getting done. I definitely recommend Chapparone and hopefully I don't need any more work done, but if I do, I will definitely go to them.
Louie from Chapparone auto and body took care of my needs the minute I walked in. My back bumper was hit at a supermarket parking lot and Louie was transparent with my damages, even offering to reattach the bumper and clips for free. I would recommend this to anyone looking for car services. Thanks again Louie and Eddie, would definitely be coming back for any future work !Steven C. 10/09/2020
First off, since we're in COVID-19 era, these guys are taking the pandemic and safety of their employees and customers seriously. No contact, plexiglass and one person only in the office. Doing it right.Francisco D. 10/09/2020
Now, down to the real meat of the review.
My car had some oxidation on the hood of the car and some clear coat failure on the quarter panel. I was curious to see what they would say about each of the issues and what they would recommend. I've visited several shops in the area already so this shop was last on my research list.
I chatted with Louie and it was a very enjoyable experience. We had a great conversation ranging from painting a car to paint maintenance.
During this conversation I could pick out a few things. The guys who work at this shop really know their paint. They don't plan to sell you anything you don't need. They'll be honest with you to let you know when you'll need to paint the car and how much it'll set you back by (if it's not through insurance).
Because of Louie, I didn't go through their services. He recommended me to try compounding the oxidation before consider repainting the affected area. It was the best and correct answer.
The quarter panel clear coat failure? Well, clear coat will eventually fail - this is probably a repaint in the future when it gets worst.
Even though I didn't go through their services today, I know I will be visiting them for future auto body paint jobs. Their knowledge, quality and honesty says all it needs to say about getting a job done right.
Took my 2017 Honda Accord in much need of paint rehab after some scrapes. The folks at Chapparone are 100% class from reception through the estimate process and the actual repair / paint. Could not be happier with the job they did. I read Yelp and other reviews from several auto body shops, requested two estimates and went with Chapparone. I would recommend them to anyone.Ray F. 10/03/2020
Used Yelp to get a quote from them for powder coating my wheels and was not disappointed. They were a little higher than other quotes I got, but if you want quality work, it's worth the extra little bit. Mark Chapparone is an excellent communicator and goes above and beyond to help his customers. Highly Recommend!!William W. 9/17/2020
Louie did a PHENOMENAL job. Someone sideswiped me causing the damage to my car. Louie explained the entire process of fixing my car. We went through my insurance after I had no hope of them covering the damage. He fixed EVERY dent and scratch seen. Replaced the completely and had the car fixed in less than a week. He gave me an over the top fair assessment and price of repair. All I needed to do at the end of the day was pay the deductible. Dealt with insurance where I didn't have to and as a girl who has no idea how to manage car repairs he was genuine, honest and professional. Usually this stuff makes me so uncomfortable but I knew my car was in great hands. They even detailed the inside of the car at the time I went to pick it up! Such a nice guy and a great company. Would definitely recommend them to anyone! The hand sanitizer was always available and everyone wore masks.Samantha G. 9/06/2020
I got in a car accident during COVID and went straight to Chapparone Auto Body and had the BEST experience! He took my car in immediately, ensured my insurance company did not take advantage of the situation and gave my car back better than it ever has been! He also completely fixed my car in under a week! Louie was SO kind, professional and helpful. Will recommend him to all my friends and so grateful I stumbled upon his shop on yelp! He is seriously the best! No one will look after you like him.Gee Yong J. 9/04/2020
Really impressed! From start to finish, everything was very professional. Mark clearly loves what he does and holds himself to a high standard. Louie was also fantastic. He sent me updates on the progress of the repair, which was great. The complimentary Uber ride was very much appreciated.L C. 9/04/2020
The front bumper of my car was a mess and now it looks as though I just drove it, brand new, off the lot. Not only did they do a great job on the bumper but they also detailed the car, inside and out. My car is a 2011, looks like a 2020!
Chapparone Auto Body shop is as good as it gets! From getting an estimate to getting my car back, I couldn't be happier. Let's start at the beginning. As a younger woman, it's nerve-wracking taking my car someplace new. Mark helped me get an estimate and helped me through the process of putting in a claim with my insurance and what to expect. Summer got my insurance information and completely handled it. Dropping off was super easy and Louie handled it when the actual was higher than the initial insurance check. I didn't even have to do anything. He communicated with me the entire time. Their location is walking distance to enterprise which is great if you have to rent a car! I got my car back and honestly, thought it wasn't mine because they had detailed my car inside and out. I was stunned! My car looked better than before someone had even hit me. They sent me an uber to get me from work to the shop to pick up my car. Checking out was super easy and Louie made sure to go over everything with me. All the work is covered under warranty. To even top how happy I was with everything, I just received a handwritten thank you from Louie. I can promise you if I ever need anything done, I will be taking it back there! If you are reading this review trying to decide if this shop is for you, go for it!!Meghan M. 9/02/2020
Amazing Staff and customer service. They took my car in and took care of it like it was their own. I had an issue with a ding and insurance was kind of being a let down and did not want to take responsibility. Mark the owner and Louie just told me they would take care of it, and they did exactly that. They kept me updated on what was going on and even helped me with the rental of the car I needed in replacement for the time being. Cant say enough good things about them, Thank you Louie and Mark!Looing F. 8/31/2020
I can not thank Chapparone enough for the wonderful job they did on my car! I had brought my car in after it was badly keyed for a new paint job and repair. Louie was so helpful and made me feel like I was in great hands, which I knew was correct when I picked up my car after a week of being in the shop. I was speechless after I saw the wonderful job the team did on my car! I couldn't be happier with the amazing customer service I experienced and the amazing job on my car. Highly recommend!Sarah E. 8/14/2020
Excellent service, excellent work, just excellence all around. I had a hellish nightmare with uhaul's 3rd party insurance company (someone hit my car with their uhaul and ripped off my front bumper, had to go through them to get the car taken care of), which resulted in my car being stuck with them since the 1st of July. They didn't charge me for storage for those 26 days and their customer service is fantastic. Louie kept me informed throughout the entire process and made sure everything was taken care of. He was the one who took care of my car and he did a damn good job on it. My car looks better than ever and I will be going to them for anything else that needs to be repaired.Conn D. 7/28/2020
This place has some of the best customer service I have ever experienced. Honest and caring to their customers. I had ripped my front bumper off () and I chose to go through my insurance company for repair. My husband had gotten a quote from them on another one of our vehicles and said he really liked Chapparone and the attentiveness they give to your needs. So I took my car here and WOW. They did an AMAZING job completely fixing my front bumper and even cleaned my car inside and out. My car is back to looking new thanks to Chapparone! We won't be going anywhere else moving forward.Sabrina W. 6/26/2020
Rick and his team are AMAZING! I came in to get my passenger door fixed because it had a huge dent and various scratches from an accident. Trust me when I say that you will not find a team more honest and reliable than Rick and his guys! They pay attention to EVERY specific detail in the repair and their quality of work is outstanding. I told Rick that I wanted my car to look like the accident never happened and his team made sure that my car looked brand new. They even cleaned the exterior and interior of my car! I received different quotes from other shops but nothing could beat what the Chapparone team had to offer. Rick gives you the utmost confidence that your car will be repaired perfectly and that's exactly the type of person I was looking to trust with my car. I would highly recommend this shop to anyone because they truly work wonders. Thank you so much to Rick and his team!Jeressa B. 6/23/2020
COVID19 has not affected their superior service. Louis was super helpful through the whole process. He took over getting my insurance claim quickly approved. The repair was completed in less than 2 days.Fong L. 6/16/2020
A week after I got back the car I found my roof rack scuffed. I called and dropped my the next day. Louis didn't question it and asked if they could take it in to fix it. It came back with the scuffs removed.
Auto repair shops can be a crap shoot but not here. They will point out details without you having to tell them. They make recommendations with your best interest in mind.
At the time they offered a special discount for exterior and interior detail for $200...unheard of! Without me having to tell them, they discovered my vehicle had a car bar in the front. They knew not to detail that area but instead did extra detail on the rest of the vehicle.
Thank you Chapparone for a job well done at a great price!
We brought our car into Chapparone after a hit-and-run at a Costco parking lot. The whole left side of the car was smashed up and the guys repaired it (bumper/door/paint match) in less than a week and made it look brand new! The car is impeccable inside and out. Very friendly and helpful staff. Highly recommend!sasha m. 6/12/2020
I unfortunately rear ended someone a few days after gettin my new car. This was my first experience with a body shop as a car owner so I was nervous going around town getting quotes not knowing what to expect. I got a quote from the owner Mark and he was extremely detailed and I felt that I could trust him to make my car all new again. He really took the time to examine my damages and explain to me what would be needed. When I dropped my car off, Louie was the one who took care of everything. My car ended up having way more damage once they took the bumper off and he was quick to update me, deal with my insurance, and managed to get my car completed a few days early!! My car looks amazing and I couldn't be happier. Thank you Mark and Louie!!Sandy S. 6/10/2020
Louie, Rick & Summer were amazing! Although, we all had an unfortunate experience with Turo, being that their guest was responsible for damages. Turo did not want to properly restore the vehicle and take care of the situation. However, Louie went above and beyond to say the least. After my experience I will only allow Chapparone to do any body work to my car.Britt H. 6/05/2020
You're car will be in great hands!!
Thank you Chapparone team!
I stopped by to get a FREE quote for front end damage on my bumper. Rick Enge came out to look at my car. First of all, customer service and first impressions are very important. Rick was professional and very pleasant. He listened to what I wanted done and acted as if it was equally important to him that my car be repaired to top notch condition. I picked up my car today and it looked like it just came off the show room floor. Thank you Rick.Georgia J. 5/05/2020
I can't express how happy I am with the customer service, specifically from Rick. He was friendly and helpful through the entire process. The cherry on top was how amazing my car looks. The guys had a hard time matching the paint and ultimately did so beautifully. My car was detailed and even had the headlamps buffed for me. Rick and the guys found a small water leak in the trunk I have been battling with and fixed it for me. I recommend this shop over any other! Thank you to the Chapparone team, I will always come back.Hector C. 4/26/2020
After posting this I received an amazing "Thank You" card. I am blown away! Thank you again.
I have had the best customer experience ever here! I highly recommend anyone that wants the best to come here. My Mercedes E55 Wagon was swiped by a small truck. My car is rare and I was nervous it wasn't going to look factory again. I'm so happy to have found Chapparone Auto Body and Painting! Mark Sr., Mark Jr. and his entire team did amazing work. I was so impressed how well everything matched to the rest of the car. It looks show room new!Dan R. 4/25/2020
The love and passion these guys have for people and their cars won't be found anywhere else. They know what they are doing, how to communicate and explain the details so you can understand exactly what to expect. After over 40 years the owner, Mark, is still passionate about what he does, quality his shop produces and about every person who walks through his doors. It was inspiring and a testament to Chapparone Auto Body and Painting's success. Mark Jr. has the same passion and mentality and both are now leading Chapparone Auto Body and Painting to further greatness. Thanks again guys!
I can't express how happy I am with the customer service, specifically from Rick. He was friendly and helpful through the entire process. The cherry on top was how amazing my car looks. The guys had a hard time matching the paint and ultimately did so beautifully. My car was detailed and even had the headlamps buffed for me. Rick and the guys found a small water leak in the trunk I have been battling with and fixed it for me. I recommend this shop over any other! Thank you to the Chapparone team, I will always come back.Hector C. 4/14/2020
I was looking to get a scratch removed from my front bumper and a large dent removed from the front portion of my car next to the windshield, thanks to something flying up and hitting my car while driving on the freeway. I received a few quotes from places in North County, and thankfully a friend told me about this place and I decided to see what they'd be able to do. Glad I did because they were able to give me a better price than the other places. I went in and got a quote on a Friday with Louie, dropped off my car Monday morning and it was ready for pick up Wednesday evening. My car looks great! I will definitely use them again and recommend them to anyone who needs their vehicle repaired. Louie was great, friendly and in communication with me the whole time.Justine G. 4/06/2020
These guys do excellent body work and their service is outstanding. When I smashed up my beautiful 4Runner they took care of everything and fixed it up like new. I especially appreciated how they took charge of everything, arranged the towing, and contacted and engaged my insurance company to get the ball rolling.Steve V. 3/07/2020
Big thanks to Louie and the entire team!
I just want to start out by stating AGAIN... WOW‼. A+++++. Seriously not just because of the work that they do there is always impeccable but the personal customer service that you get from them is the beat. About 20 years I have been getting work done at Chapperone, I have complete faith in them for being able to do the really hard detailed work RIGHT. You know there are always those times when it is just not right, well they make it right. I could tell my heart breaking story behind this post but I'll just save you from that and just say Mark Chapperone Jr. has a grade A+ establishment there at Chapperone. Thank You ‼Kim R. 3/06/2020
My car was side swiped pretty badly in front of my house. I was referred to this shop from multiple people. I have a 2012 BMW and from the second that I arrived to the time that I left, I had the absolute best experience.Selena G. 2/27/2020
When I dropped it off for an estimate, I was greeted by the owner, Mark and his wife. They discussed how they were planning to fix it and I was in and out quickly.
They handled everything with the insurance company and kept me informed every step of the way. Rick, my estimator was very friendly and informative.
When I picked up the car it was quick and easy and it looked better than before it was hit.
I highly recommend anyone to this shop. Overall great experience, customer support and repair. Thanks, Chapparone!
My mother brought her Lexus RX to Chapparone after someone hit her car. She was greeted by the owner Mark Chapparone who walked her through the process and helped her with an estimate of the damage. Super nice guy btw who my mom really appreciated. She arranged for a date to bring the car in and Louie took care of everything else. They even have enterprise rental car a few doors down so that made it super convenient.Robert C. 2/21/2020
Start to finish was a great experience and the car turned out perfect. They went the extra mile to clean the exterior and interior for her. No wonder they have such great reviews on Yelp. Thanks Mark and Louie for helping my mother out and making this unfortunate event a positive experience!
I brought my car in recently to repair a cracked bumper. Mark knew we were shopping around for estimates and offered to match competitor's pricing. He also took the bumper off to look at any additional damage that may have occurred so we knew just how much it would be before committing. The paint color matched perfectly and I got my car back, detailed within 2 days. They go above and beyond for their customers.Michaela M. 2/17/2020
Unfortunately I'm back again, my rear bumper was vandalized.Hector C. 2/03/2020
There's only one place I trust to match my paint color correctly and that's Chapparone of course.
Mark and the team scheduled me in right away and had the car back to me in 3 days without sacrificing the quality of work.
Thanks again guys. You've earned a lifelong customer, but I hope I don't see you anytime soon.
I met Louie at the shop and he was friendly and cordial. He explained the process thoroughly and completely. I don't know much about the car industry, but I felt like he told me everything that I should know and expect. Its is not often that I would recommend someone or some company, but these guys know their stuff.Michael D. 2/03/2020
I have FINALLY found an auto body shop that I can depend on in San Diego. I have been having a lot of minor issues with my car, and Louie was able to help me out. He was able to explain everything to me, and he was so kind in understanding that I don't understand car parts/lingo very well. Also, the entire office was kind in helping me get an Uber back home! This kind of service was unheard of to me, but they helped me when I needed it!Brianna A. 1/22/2020
You can tell when the owners and employees care about their business and customers. Chapparone Auto Body cares - thank you!
Brought my van here after getting rear-ended back in December. Rick and Summer were just so easy and friendly, I never felt pressured or ignored. They took care of insurance adjustments on my behalf and everything was smooth. The rear bumper was like new and they did a superb job blending the paint and clear into the rear quarter panels. I'm definitely a repeat customer (if needed lol)Jeremy N. 1/17/2020
So glad I chose this place for my auto repair! Just moving to San Diego & having my first accident, I stopped here after doing research on Yelp, and am glad I did! All of the staff are nice & professional! Louie is amazing and very technical at his job! I recommend this place to anyone needing to take their automobile to a body shop!Khala G. 1/02/2020
My BMW was t-boned, and it looked pretty bad. Luckily, I reacted quickly and swerved, so the impact wasn't direct. I wasn't worried because that most of the car guys recommend Chapparone. These guys are meticulous, and insist on the best results for you. They just finished my car, and it is back to showroom condition. Thank you Rick and the rest of the crew and staff. You guys are certainly the best!!Rollan E. 12/16/2019
This place has a wonderful atmosphere. Everyone is very friendly, and the attitude is "how can we help you solve your problem?" The customer feels that Chapparone is on his or her side. The repair they performed was flawless, and as I was checking out, I was told that the work had a lifetime guarantee. The car was thoroughly cleaned and later I made a surprising discovery. They even vacuumed the trunk carpet! I was impressed with such attention to detail which they really didn't have to do. I hope to avoid another collision, but if another occurs, I'm giving Chapparone my business.John O. 12/16/2019
I was in an accident that completely ruined my door frame, alignment, & part of my fender. I absolutely loved the service here, they made everything easy & convenient from paperwork to pick up. I really appreciated that they kept me updated on the progress of my car every step of the way! Rick did an amazing job on the car with his team & they guaranteed their work on body & paint for as long as I own the car which is great too. Definitely would recommend them & would go back!Carmen Aileen H. 12/06/2019
I have been to a handful of auto body repair shops and luckily, Yelp pointed me in the direction of Chapparone. Which, without a doubt, has proved to be my best auto body shop experience yet.Paris T. 11/20/2019
You can't beat the customer service Chapparone has to offer. I've always admired family owned and operated businesses, and my experience here only strengthened this notion. From the moment I first walked in to get an estimate, to when I picked up my impeccably detailed car, everyone there was extremely kind and beyond helpful. They made my entire experience as pleasant and easy as it could be.
Aside from the amazing customer service, they provide quality parts and pay great attention to detail. I was able to pick up my car days before the estimated date. When they pulled my car to the front I was blown away by the outstanding work they did. From the job done on the repairs, to the perfect detail - I felt like I was going home in a brand new car!
I'm so grateful to have finally found an auto body shop that I feel so confident in. From now on I will highly recommend Chapparone to anyone and everyone who's in need any work done on their car.
Somebody hit the rear bumper on the passengers side while my car was parked. My insurance company recommended a body shop to us...I checked them out on yelp and the reviews were bad and the pics of their work looked terrible. So I decided to find my own! Found Chapparone and they had a lot of 5 star reviews and their work looked excellent. Obviously decided to go there and everything was perfect. Employees here are very friendly and make you feel like your business is appreciated. Louie checked out my car, he was very professional, and straight to the point...he even found some other things on my car that needed attention. Got me out of there quickly and even paid for my Uber ride home! My car was done in 4 days and it looks beautiful! Thank you all at Chapparone! Hopefully I won't need you again but if I do I know where to go!Darren W. 11/02/2019
I can't say enough good things about my experience with Chapparone, especially the owner, Mark! I recently moved to San Diego and had my car shipped via transport. During this process, my front bumper was ripped off and was practically touching the ground on the driver's side. After looking around for a locally-owned body shop, I found Chapparone and reached out for an estimate through Yelp. Mark responded to me within 15 minutes (!!) and assured me that I could bring my car in first thing the next morning. Mark made the stress of finding a body shop and getting a last-minute appointment fade away.Renata I. 10/18/2019
When my boyfriend took my car in the next morning, he was helped instantly and was in-and-out within 30 minutes (thanks to Rick!). He mentioned that everyone was extremely kind and helpful!
I've always dreaded having to deal with getting my car fixed, but everyone at Chapparone made this process go so incredibly smoothly. I will DEFINITELY be back again & feel confident in saying that I've found my go-to auto body shop in SD!
I was involved in a hit and run. I brought my car to an insurance recommended shop and they wouldn't give me an estimate. I got my estimate without an issue at Chapparone. I'm happy to go with Chapparone for the repair. They did a very thorough job and didn't rush at all. The car looks like the original. Louie handled my case and he even sent me a hand written thank you note after the repair. That was a very nice touch. I can't recommend this place enough.Hu P. 10/18/2019
Everyone who we worked with at Chapparone was wonderful. They made the experience easy and smooth. The least stressful part of the entire accident ordeal for sure. Thank you, good people, for making it easy!!R P. 10/15/2019
Shoutout to Louie!! He orchestrated the whole thing and fought with the insurance company for us to make sure we were taken care of. Great experience. I hope to never need car repair again, but if I do, I'll be back 100%!
Had the best experience here!Shawna W. 10/14/2019
It was a seamless and stress free process from the minute I dropped my car off up until pick up. Chapparone handled all of the communication between my insurance company and kept me up to date on the status of my car without having to ask them.
The car was repaired two days ahead of schedule and spotless inside and out. Extremely satisfied with the workmanship on the repair and would highly recommend this place!
If you're a car person and want the best autobody shop in SD, then look no further than here.... I'm a super car guy and really don't trust a lot of people and places with my car or motorcycle but I'd gladly bring any of my vechiles here. This place is the best. The staff is friendly they take your calls or make an effort to call you right back. They take all forms of payment thank you so muchIan R. 10/04/2019
Found them on Google and I'm sooo glad I did. Got my car in and out of the shop in a matter of days. They work with the insurance company to make sure your vehicle is in tip top shape. My car was cleaned inside and out and the work they've done looks amazing. Looks brand spankin new. Rick is such a friendly guy and responds to emails quite promptly, the entire staff is so friendly. 10/10 would reccomend.Chelsea E. 9/26/2019
Another great experience at Chapparone Auto!Clarence R. 9/25/2019
I have been a customer for several years now, and for good reason. They have excellent workmanship and top notch customer service.
Walking through my experience.
My car was in an accident and I was not at fault. The insurance company required me to get a bid from their agents and came with a super low cost on the repair. I took their bid into Chapparone Auto and they did an extensive look into the car, quickly realized there was more that needed to be repaired and contacted the insurance company direct. I had ZERO headaches in this process. All I had to do was drop off my car and they handled the rest.
Further, there is a Hertz Rental Car right next door. I let Chapparone Auto know i needed a rental car and they set that up too. They made sure a similar car was ready and available before my appointment. Talk about stress free, easy customer service.
When I went to pick up my car, it was flawless. You couldn't even tell where the repair was made. To top it off, my car was washed! It looked as if it was detailed. Super happy with the results (which is the most important thing).
I don't know why anyone would go anywhere else. Everyone that works there seems happy to be there and the people are very nice.
Go to Chapparone Auto! You will be pleasantly surprised.
Can't say enough good things about these guys. Fantastic job and the truck looked better than the day I bought it. They even detailed the truck inside and out. Rick was great to work with. Kept me informed along the way and was patient with our crappy insurance. Can't recommend them more; would give ten stars if possible. Can't go wrong.Bob W. 9/23/2019
Chaparrone consistently hits the mark. We've taken 4 cars to this place over the last 10 years and every experience has been great. Just had them dial out my brand new Telluride and they did it both under budget and ahead of schedule. Don't bother looking anywhere else. Ask for Mark or Phil, they have both taken great care of us with each car.Amy C. 9/16/2019
Three stars because my experience in getting to the point of getting an estimate was a breeze but somebody should let the estimator know that his job is sales. I work sales and I would let the customer know how long we've been in business and what guarantees we have for the work and how we take steps to make sure your vehicle is tooken care of in the facility and about 10 other things I could bring up in order to let people know that we do know what we are doing. Instead of hanging placards in the waiting area that are expired. Don't get me wrong they have a lot going for them but they are lacking in sales. Hit me up if you need anymore pointers.Jaime S. 9/16/2019
Just completed my second visit to Chapparone Auto Body for my RR Sport. Mark with his talented staff member Louie helped me restore the beauty of my car after a ding. Louie went above and beyond to deliver exceptional service - he listened carefully, and took a sincere interest in my repair. The external clay detail left my car feeling silky to the touch! As a repeat client, I remain in awe of Mark's team. HIGHLY recommend Chapparone Auto Body for high quality work.José A. 9/12/2019
I just picked up my car from Chapparone Auto Body to fix my rear bumper and quarter panel from someone hitting me in a parking lot. The car is black so I was a little skeptical with how the paint was going to look and might I just say that WOW, they have exceeded my expectations! The person that hit me fortunately left a note but wanted to pay out of pocket. Mark and Louie and the Chapparone team gave us a reasonable price and even detailed the car for me. I hope to not need a body shop again, but if I do I will definitely go back to Chapparone Auto Body! I recommend them!Daniel F. 9/10/2019
First and foremost, Chapparone did an absolutely mesmerizing job on my car. It's a silver metallic and was keyed from front to back on both sides, and they seamlessly repainted and blended the paint and it looks brand new! That's why I regret having to give only three stars. Likely during the process of removing or masking the window/door pieces, a little chunk of my front passenger inside door trim was taken out, likely by a sharp tool used in the process. There were also a few scuff marks on the rear passenger side door, same trim piece. When I called and emailed them, I was told I'd be contacted about it. I never got a response back. Their top notch exterior repaint work is now marred by interior damage.Steven C. 8/14/2019
I brought my black Jeep Wrangler here a few weeks ago to get a fender repaired on a USAA claim. First off, the customer service here is terrific. Specifically, Rick was very knowledgeable and made me feel at ease about the repair process and I had nothing but friendly, professional interactions with him. From the moment I walked in the door, I dealt with smiling friendly people which is so refreshing these days. The work was done earlier than I anticipated. Going the extra mile means a lot to me as a customer, and they even sent me a Starbucks gift card as a way to thank me for my business. Thank you Rick, Summer, and the rest of the Chapperone team.Alex P. 8/06/2019
Great in everyway! In April, I went to get my van fixed. This place was conveniently located by my work and on the preferred list of my insurance.Kim S. 7/24/2019
When I got to the place, the receptionist warmly greeted me and got my van looked at immediately. They kept me updated on the progress the whole time.
When I picked up my van, it was spotless inside and out!
I hope to not be in another situation to have to use them, but this would be the place I would go if I was!
Don't bother looking at other shops, just go here.Andrew E. 7/23/2019
I took in my BMW M5 for windshield and slight body damage repair. The "other" place I went to wanted to do WAY more than what the car needed, even when I suggested otherwise.
Chapparone agreed with me. They did great work and the car looks flawless.
I had a VERY SLIGHT issue after the repair was done and it was addressed with ZERO push-back.
Their team is extremely responsive... replied to my emails almost immediately. Excellent customer care. Louie was a pleasure to work with.
Incredible service. Nothing but inedible customer service, care, and attention to detail from start to finish. They offered Uber ride to drop me off and pick me up when my car was ready. There were text updated on the status of my vehicle. It was finished and looks beautiful again ahead of schedule. And to top it all off they detailed my car so well it looks better than when I bought it from dealership. Would absolutely recommend these guys.Lauren A. 7/16/2019
Had excellent experience getting an estimate for review. 3 members of the staff assisted me the moment I walked in. This was despite that there were 3 other customers who walked in at the same time. 15 minutes from door in to door out. Looking forward to making the repairs with Chapparone!Han N. 7/09/2019
Fast, efficient and friendly. Every time we have brought our vehicles here everyone is helpful and knowledgeable. Chapparone really knows what they are doing and they have great customer service. We don't trust our cars with anyone else. They're the best in town without a doubt. Bring your cars here and you won't be disappointed :).Bailey B. 7/03/2019
I came here to get my car fixed through an insurance after and accident. They took car of my car. They also taught me how the insurance claims work and how to go about getting everything fixed. They even picked me up from the rental car company I went to. They gave my car back beautiful and clean! It even smelt good. After all this I even received a thank you letter!! Hand written!! Amazing place. I'd come here for all my car body issues.Noelle J. 7/02/2019
Meeting by accident basically got me a brand new looking car again. Like, WOW! I hesitated for so long getting my car fixed until BOOM! Got hit again and decided to reach out to the "best of the best" and which they are. They took care of me and my car. The entire staff is incredibly amazing at what they do. I appreciate all of you! My high recommendation goes to this place.Bianca T. 6/28/2019
This place rocks! My wife found this place due to the positive reviews. EXCELLENT EXPERIENCE. Amazing customer service and even better work from these guys! Our car looks brand new!Mike J. 6/27/2019
They give FREE ESTIMATES! They don't try to hassle you, they answered all of our questions in a timely manner. They really make the process easy and stress free.
If you are considering going here, DO IT! I would recommend this place 10/10 times! Awesome job!
Thank you, Yelp. I understand why this place had such a high rating.Arlene P. 6/26/2019
They do estimates for free daily. They under promise and over deliver.
Although I had a slightly difficult time understanding my estimator at first, and vice versa; while I was trying to redeem 2 YELP deals associated with this business, everything turned out great. One deal is a basically a $30 savings and the other is a free buff with check in.
So, the issue with my car was that the splashguard was dragging and the pavement already ate 1/3 of it. So I needed to replace it. Toyota quoted me way too much, so I sought out other estimates using Yelp.
Although Chapperone's estimate wasn't the least expensive, I was trusting reviews.
Turns out, the actual cost was even lower than the estimate, which my estimator said was a possibility, and thankfully he was right.
My car comes back with not only an outside clean and buffed, but the inside too! It was very noticeable.
I've been driving my car around for at least a week and I'm officially impressed and wouldn't hesitate to recommend or go back to Chapperone.
Great repair and service! I took in my new Audi for a damaged rocker panel, and the car came back sparkling inside and out for less than the bids at the two shops Audi SD recommended.Wayne L. 6/18/2019
Rick and Summer were great. Because I could survive without a car for the three days they needed, they paid for an Uber to take me home and pick me up when the car was ready. That's going the extra mile for the customer.
I highly recommend Chapparone. The car came back detailed better than when it was delivered new from the showroom!
Im a little late with this review. This body shop did excellent repairs to my 2012 Rav4 that had been rear-ended. Summer the receptionist was very courteous and Tal the young man who did the estimate was very professional explaining the repairs needed, costs and time needed to do the repairs. Recommend them to everyoneStar D. 6/17/2019
Cannot recommend this business enough! Everyone on staff was amazing from the minute I dropped my car off to the minute I picked it up. They made the process of getting my car repaired easy and stress free. Exactly what I needed after an accident. Do not think twice about bringing your vehicle here - you will be in good hands!Lesley W. 6/14/2019
5 stars. Yup. They earned it.cyrus n. 6/06/2019
Got in a fender bender and decided to take my car here. The reception was quick and painless. No appointment needed just come on by.
Estimate was easy. They booked me an Uber and I was off to pick up my rental.
They found more damage after the tear down and were able to get all OEM parts ordered. Really impressed with not only the quality of the work but how they took care of all the dealings with the insurance company and even detailed my car upon completion. From the front desk to the office staff to the techs working on the cars everything was impressive. Thank you Tal for making this a good experience.
Someone hit my parked my brand new car in a restaurant lot and messed up my bumper and one headlight. Her insurance (USAA) gave me the name of a few body shops they recommended and I chose Chapparone because they were nearby -- and had great Yelp reviews.Cindy N. 6/05/2019
Now they'll get another one !
They promised they would give me my car back in the same new condition that it was in before the accident. I'd venture to say it was even better! Not only did they fully replace the bumper and headlight with OEM equipment, but they detailed my car into even sharper condition than when I purchased it last November.
They got it back to me quickly and courteously, made the entire experience efficiently painless, and even sent a handwritten thank you note with a Starbucks card enclosed. Yes, you can ply me with coffee!
Chapparone provided superior service. I'm more than happy to recommend them. Thank you!
I'm embarrassed to say that I have had the need to use Chapparone's Auto body service several times in the past few years and every single time I have had an excellent experience. Their customer service is top notch and their work is as well! From their front desk staff to their detail guy everyone has a smile on their face and takes pride in their work. The work is guaranteed for life and they have even helped me out with things not included in their actual work detail. Even though I hope to not HAVE to use them ever again I highly highly recommend them! The free detail they provide with each job is amazing as well...my car was carrying a beach worth of sand in the carpet plus stains from 2 young kids on the leather and the gentleman returned a car to me that looked practically brand new!Valerie T. 5/22/2019
Thanks Tal and Summer and detail guy! You all rock!
This is by far the best place to go if you need work done, I had someone side swipe my brand new Honda Accord LX and I brought it to them. Not only are they super close to the rental car places which is super convenient but they did such an amazing job on the fix, my car looks better than it did when I bought it off the lot. Very pleased and impressed with the job they did and would highly recommend their services! Very friendly staff! Receptionist Summer was very nice and a huge help!Ashton B. 5/15/2019
Brought my Audi here to get fixed up, as it was a highly recommended shop from multiple Audi enthusiasts. I couldn't be happier with the service provided. Tal, who was my advisor (again, he was also a recommended advisor) was an awesome help, he responded to my emails with questions and concerns that I had, in a timely manner & kept me updated on the status of my car in detail.Andrea T. 5/15/2019
Chapparone did an amazing job in bringing my car back to life. It looks brand new, the paint job is spot on, doesn't even look like it had been in an accident and I even think they cleaned my car. I highly recommend these guys!
Had the best experience here. I was in an auto accident and they really took care of me. The staff was so friendly and inviting.Marleen A. 5/06/2019
I dropped off my car during my lunch. They offered and paid for an Uber to take me back to DTSD!
Thank you for fixing my car & for your amazing customer service.
This is my second review on Chapparone Auto Body. I had purchased a newer BMW in the last year and I am very meticulous about taking care of the car. One day I was driving on the freeway and another car chucked a large object at my hood and windshield. The object dented the hood and cracked the windshield. I spoke with my insurance and they suggested their shop (not Chapparone). Since the insurance co. facilitated the taking in of my car and also assured me that the work performed was guaranteed, I agreed to work with them. Long story short, the shop did a TERRIBLE job with the paint job. I'm not going to go into details, but it was horrible. I tried to work with the shop, but all I got in return were insults and excuses. I decided to take my car to what should have been my first choice all along, Chapparone.Dorian B. 5/06/2019
I met with Tal and he was awesome. He confirmed my suspicions that the work from the other shop was low quality. He went over exactly why, but not once bad mouth the other shop. All he did was describe the work that was done. He immediately got on the phone with my claims adjuster and got the ball rolling. When I got the car back I was smiling from ear to ear because it looked exactly (if not better) than it did before the accident. I can't say enough good things about Chapparone. If I ever need any body work in the future, I will not second guess myself again. Chapparone will be the first place I call and be confident that the work and the service will be great. Highly recommend.
I can't say enough great things about Tal and the guys at Chapparone! From the moment my car was dropped off they were on top of the repairs & worked hard to get me my car back as soon as possible. They had great communication, made sure all parts were factory ordered and not just patched up. They even went the extra mile in the detailing of my car to make my car in better condition than before the accident. If you want a shop with great reputable service, look no further! Thanks guys!!Natalie U. 5/02/2019
Amazing auto collision repairs shop in the San Diego, so I have taken my two of my cars and had some body work done, I also referred my friend mohammad he had his car fixed too.Kevin P. 5/02/2019
But we both had same issue and only one complain with front desk lady, not Samar but the other one, she was very unprofessional and rude.
I will still use them bcz they are best .
This auto body shop is awesome. They did amazing body and paint work. I couldn't be more happy with the work on my vehicle. Not to mention the great customer service. Ask for Tal if you need anything done to your car he was very helpful and quick to respond to anything I needed. I'll definitely go back to Tal if I ever need anything else done!Christian D. 4/27/2019
Highly Reccommend this Auto Body shop. They took a stressful situation and made it less stressful with their great customer service, constant updating and timely work! They went way above and beyond and we even recieved a thank you card in the mail after the work was done from Tal Goss. If we should need work done again we will be back!Christopher C. 4/25/2019
Everyone at Chapparone Auto Body was so helpful and nice. They did a great job fixing my car. Working with them was also super convenient. I decided not to rent a car while my car was in the shop and they paid for my uber to and from the body shop. It's the little things that matter! Thank you guys for the great job and the great service!Jessica D. 4/18/2019
Brought my 2016 Honda Accord in to get repairs. They did a great job! Louie was super friendly and helpful. He made my car look brand new again. I am beyond satisfied. This place is the best! They even sent me a thank you note for allowing them to repair my car. I should be thanking them! THANK YOU Louie and Chapperone for doing such a great job!susan n. 4/04/2019
I took my car to Chapparone after reviewing all of the Authorized shops USAA is affiliated with. I was very impressed by all of the reviews and while there are couple of one stars, I realize there are people in the world that will ALWAYS find something to complain about! I had a fender bender on my Lexus that was relatively minor but required the bumper to be replaced. Summer was extremely pleasant and professional to deal with, to the point that I complimented her on her Customer Service skills. Rick assessed my car, got back to me right away with a phone con filling me in on the details. The car was ready in the amount of time they said it would be ready. Absolutely no complaints. This place operates like a well oiled machine! Highly recommend them and I would 1000% take my car back here!M V. 3/30/2019
The best auto body ever in SAN DIEGO, great professional work very easy going easy to reach them especially Tal , Mark & Lisa is amazing people they really love to help their customers, after my 30 day rental service expired they offered me a loaner car to drive temporarily thanks to Tal and team Chapparone Auto Body I highly recommended I hope Chapparone Auto Body gets more and more business. My 2017 TOYOTA Camry feels like new. Thank you so much again to all team Chapparone auto body & Painting.Muhammed Y. 3/12/2019
As a repeat customer! Thank you CHAPPARONE TEAM For fixing my car Like nothing happen before!
What a great customer service, Summer and Tal thank you again. I highly recommended Chapparone Auto Body Painting. Thank y'all
This place is fantastic! My whole passenger side panel got smashed from a girl who hit my car. Everyone was so friendly and kept me up to speed on the update of my car. The team went above and beyond and detailed my entire car inside out and the inside was the mess of my 3 year old and they made it look brand new! Thank you Chapparone for taking such great care of my car and doing a fabulous job! I highly recommend them!Corey S. 3/12/2019
The best auto body ever in SAN DIEGO, great professional work very easy going easy to reach them especially Tal , Mark & Lisa is amazing people they really love to help their customers, after my 30 day rental service expired they offered me a loaner car to drive temporarily thanks to Tal and team Chapparone Auto Body I highly recommended I hope Chapparone Auto Body gets more and more business. My 2017 TOYOTA Camry feels like new. Thank you so much again to all team Chapparone auto body & Painting.Muhammed Y. 3/07/2019
As a repeat customer! Thank you CHAPPARONE TEAM For fixing my car again Like nothing happen before!
What a great customer service, Summer and Tal thank you again. I highly recommended Chapparone Auto Body Painting. Thank y'all.
Tal and Summer did a great job coordinating the repairs of my Jeep Grand Cherokee! I came in on a Monday and dropped it off the same day...and it was fixed 7 days later. I used to detail cars when I was in high school and I have very high standards. After going to a Jeep dealer to fix my repairs years ago and learning my lesson as the paint didn't match the rest of the car...and it took several attempts to fix...I made sure the next time that I choose a reputable shop that paid close attention to the details. I am very happy I chose Chapparone and will refer any family or friends that need a great body shop! Thanks Tal and Summer!S E. 3/04/2019
I am very happy with the service I received from Chapparone. Louie was my service writer and interfaced with my insurance company professional. Interesting note is that my insurance company instructed to use 3rd party parts for the service work.Marty H. 2/18/2019
Louie worked with the insurance company and got the original replacement part for the back bumper as fitment was poor with the 3rd party part. The paint job was excellent and they washed and vacuumed the car before returning it to me.
Also, got a free Uber ride to me home when dropping the car off for service.
I am so happy with the service I received from Chapparone. My VW Golf was beat up pretty badly after a parked hit and run but looks better than ever after being repaired by Chapparone. The receptionists I spoke to over the phone were so helpful and patient when answering my questions, and even walked me through what I would need to ask my insurance and set up the tow truck for me. I received multiple updates on the car as they were fixing it, and each time, the employees I spoke to were helpful, respectful, and so knowledgeable. My car is in perfect condition, and they even cleaned it inside/out so I feel like it's brand new. I 100% recommend Chapparone and am so thankful I went there for service!Thalia L. 2/13/2019
Amazing work. Quick, efficient, and a beautiful finish. My BMW looks like new after being rear ended by a cement truck. They did an amazing job and a perfect match to the paint. My estimator Rick was great at communicating what was going on and keeping me posted on issues with the insurance representative. Summer the receptionist was attentive and kind. Ray the shop mascot (French bull dog), is adorable. This shop is all you could ask for in auto body repair. OK maybe an expresso machine in the lobby, would be a plus 😉Valerie H. 2/06/2019
Chapparone auto body is a company that I believe will take care of their customers. They will not let you down. The ladies at the front desk are super friendly and helpful. The gentleman that helped me was Louie. He explained to me what needed to be done (as in broke it down to real English for me) and went over every little detail on what will be done. Throughout this process, I never once doubted them because they kept me up to date on what's happening, and what more needed to be done.Jeni P. 2/04/2019
Best part, when I received my car, they cleaned my car inside and out (as in detailed clean).
Honestly, I hate going anywhere near an auto body shop because I just feel helpless and stupid. Not at Chapparone. I know this sounds corny, but I felt like I was in charge. I understood so I was able to tell them what I wanted.
THANK YOU CHAPPARONE 🙂
I decided it would be a good idea to do some work on my own car and I completely botched it . I was recommended by a friend to get any and all things done at this place. I'm so pleased with the service, fixing and the end result. Everyone was extremely attentive and made sure to explain everything in detail. I will definitely be coming back! Highly recommend this place!Stephanie R. 2/03/2019
I must say.... Im very very pleased with the outcome of the repairs. The staff was more then helpful and informative. Summer was very patient with all my calls... (I called a lot) shes my new best friend... Anywho the pics speak volumes. My car is back to new again and its a special thanks to all the staff that pulled together as a team to make it happen. They even gave my car a much needed car wash thanks crew you guys truely are the best and i will recommend to anyone i know who needs repairs. Thanks for being great!Anita W. 2/01/2019
My experience with this company was great from beginning to end! They were friendly, helpful and efficient, especially in following up with the insurance adjuster whom we'd previously made many unsuccessful attempts to contact. When I got my car back it looked as if the accident had never happened. And I really appreciated the "Thank you" card and coffee coupon that they sent me afterwards! Such a personal touch. I would definitely recommend them.Cynthia M. 1/03/2019
This place is amazing!! My parked car was hit and needed work done. I came here after reading reviews and sending out requests for quotes and a worker from here replied to me right away. I came in for an estimate and the receptionist was helping a guest so I waited for my turn. There was a bull dog there and he was super sweet! The lady at the desk told me I would have to come back when I'm ready to leave my car so my trip was a bit of a waste but because of the cute bull dog that kept me company I actually was happy I stopped by haha! I came back another day and left my car. Conveniently there is a rental car place right next door.Krystal D. 12/07/2018
Louie was the person who helped me with everything. He provided updates along the way and also quoted other dings on my car as I was curious to get those fixed as well. The insurance of the people that hit my car only approved me getting used parts so Louie made sure I got the best available. When he saw the used parts in person he wasn't happy with the quality so he sent it back and got me new ones. The finished work on my car was flawless and they handled all communications with the other insurance so the process was stress free. A week later I even got a thank you note from Louie in the mail, I thought that was the nicest thing!
I'm so happy I have a place I can trust if I ever need repair work done on my car again (hopefully I won't!). My car is a 2010, nothing fancy, but this place still treated my car with such care and I really appreciated that. Highly recommended!
So glad I made the switch to Chapparone, because I live in the area, instead of going with my insurance suggested shop. Going to make my review compact since most has been said already.Justin S. 11/15/2018
What I loved:
- Louie very quick at communication
- Car came back shiny and detailed (and better shape than I left it, lol)
- The dog got up from his/her bed, greeted me, and went back to sleep in its bed. What a friendly doggo
Of course with all timeframe estimates, budget extra time as they are just estimates. The rule of thumb being that the longer the timeframe to fix, the more inaccurate the estimate will be.
Last anecdote to note, as I was waiting in the lobby for them to pull up my Subaby, the front desk lady was talking about about an Aston. Good to know an owner an AM trusts these guys.
After getting in an accident I was able to get my car into the shop a few days later! They did a great job working with my insurance and getting everything covered, plus extra! I worked with Alisa and Tal during this process, and both were exceptionally professional and fast to respond to any of my questions. They made sure I was also updated about my car and responded to all my emails fast! I could tell they took their time in making sure everything on my car was right. There was a lot of damage and they still did everything really fast and it was ready within weeks. Its also helpful that enterprise is just a walk away and they do a discounted rate when your car is at Chapparone. Highly recommend!Savannah M. 11/14/2018
I went to Chapparone last month for a car repair due to an accident and they did an awesome job! Louis was extremely friendly and helpful, and my bumper looks good as new. I plan to take my car to Chapparone again if I ever need another repair.Nicole S. 11/11/2018
Thank you for the great customer service and repair job!
Amidst dealing with water and mold damage that had displaced me from my home, I found myself the victim of a hit and run accident. Suffice it to say it just wasn't my week. No physical injuries, thankfully, but having to foot the deductible for damage you didn't cause certainly leaves a bad taste in one's mouth. Thankfully, I knew the quality of Chapparone's work, as I'd had body repairs done on a different car nearly a decade ago. They were every bit as wonderful as I remembered and then some.Tiffany R. 11/02/2018
Since they're conveniently located next to multiple rental car companies, I was able to pick up my temporary vehicle and be on my way. Louie updated me with an anticipated completion date the following day once they reached an agreement on damages with the insurance company, and then again when they uncovered some that were initially hidden from view. Things went smoothly thereafter and my car was ready on time. Despite having been through this process before, however, I wasn't prepared for just how good it would look. Not only is the caliber of their work top notch - everything from structural to paint was perfection - my car sparkled like new on the outside and appeared as though it had been fully detailed on the inside. There's something about getting your car back in better condition than before an accident that really makes your day. It even took the sting out of paying that deductible. Thanks, Chapparone!
Fantastic service and quality of work. I've gone to lesser body shops and insurance recommended body shops in the past. They always leave you with something to be desired when you pick up your car. I will forever take my car to Chapparone for body work in San Diego from now on. These guys are prompt, honest, and do stellar work. Bumper looks brand new like the day I bought my car. There's a reason this family owned place has been in business so long. Look no further!Richard J. 10/31/2018
The reason I'm not giving 5 stars is I ran into some major struggles with Rick and felt I received some awful customer service the first go around. He made some promises to me when I initially dropped it off and he inspected it with me that were not met, and he did not communicate or update me at all really. Frankly I did most of the calling to inquire after several days of no updates or estimated date of completion. When I called again a day before to confirm my car would be done the date Rick gave me for completion, since I had a rented car, he said it could be done at the end of the day and they were rushing to get it done. When I picked up my car, it was incomplete and not painted in a place. My interior did not look like it had been cleaned very much at all, I was unhappy. Rick said I could call back if I wasn't satisfied, so I reluctantly went home unhappy and frustrated. I called back and explained my problem to Rick no more than a week later and he agreed to reschedule a time for me to come in and correct a few things free of charge. That date came and passed with no call or contact from Rick due to me being hospitalized for a while. A month and a half or so later I reached out to the owner and informed him of my situation. He very quickly took care of me, explained in detail why some things were done and why due to the insurance company. He also apologized for the customer service I received and fixed the few things on my car plus gave me a base detail which was pretty nice. On top of that he took care of a rental car for me for a few days and accommodated my insane schedule with work. They really took care of me well and went above and beyond the second time around. I would still highly highly recommend this place to all my family and friends. They really do amazing work here and ensure their customers are satisfied. I know where I'm getting any other future auto body repairs/car details! 🙂Alessandra D. 10/22/2018
If I can give more than 5 stars I will!!! This is the best auto body! Came in for an estimate for a scratch and was greeted by very friendly staff including Rey the frenchie. Louie came and assessed the damages. He took my car and 5 minutes later it's good as new! And the most amazing part is he said it was FREE! I can't thank you enough for helping me. I will definitely tell all my friends and family on how great you are Louie and the whole Chapparone team. Thanks again and God bless!Valerie R. 9/17/2018
As good as it gets!! I got in an accident last year, some guy rear ended me and I ended up hitting the guy in-front of me. My attorney recommend Chapparone Auto Body & Painting and I am so happy he did!! Mark took care of absolutely everything. He was kind enough to even call the insurance and take care of everything. I was setup with a rental car which is literally right next to them (so convenient) and my car was ready in about 2 weeks and looked better then ever 😉Patty R. 9/14/2018
Mark and his team offer an amazing level of customer service and honesty, they make sure to go above and beyond.
But the best part about Chapparone is the little cute frenchie, Ray!!
Thank you guys!!
I used to use Penske, but after dealing with their rude manager, I decided to change to Chapparone. When picking up the car, I met Phil, he was so kind and very carefully removed the tape marks on my car, which he didn't have to. The car was very carefully taken care of. Never expected so good service! And their technician Tal is a effective guy too. I'll definitely recommend this place. I would rather choose better work for my car than some snack in Penske's office.Sophie X. 8/31/2018
I am so incredibly impressed by Chapparone! My neighbor had accidentally side swiped my car and was nice enough to tell me. Because of this, her insurance paid for the damages.McKaela S. 8/14/2018
What I was first impressed by with Chaparrone was the fact that I could just drop by and do a walk-in estimate. This made it easy for me to swing by on my way to work. How fast it actually took - I came in at 8:50am, and by 8:59am Louie had looked over my car, gave me a thorough explanation of the fixes he'd recommend, and provided me with a printed out quote.
Louie was so easy to work with . He told me he recommended replacing my front headlamp and repaint my bumper and fender. I asked Louie if while they were painting, they could buff the scratches out of my front driver's side door, and he said it would be no problem. I also asked that if they were already taking out my headlamps, if they could recondition them - this was a stretch to ask, but Louie was so sweet and said it would be no problem.
I was able to drop my car off on a Monday and pick it up by Friday, looking brand new. The whole process was so simple and easy on the customer, and the front desk receptionist was so sweet to work with. ALSO did I mention they have the MOST adorable French Bulldog that hangs out in the office to greet you at the door? I have two English Bulldogs so that was the deciding factor for me from the start - I knew this was the place for me!
After getting my car back, I get a letter in the mail from Louie with a thank you for using them as my auto body shop repair choice, and a Starbucks gift card! How thoughtful. Highly recommend this shop - from start to finish, they were at the top of the game in professionalism while also being so customer-focused.
Before and after photos attached!
I brought my 2017 Jeep Cherokee in after it was backed into in a parking lot. The back bumper had to be replaced and the back hatch also had to be repaired. I had no idea where to go since I was new to the San Diego area, but the Yelp reviews and ratings for Chapparone are very true to the level of work they do. Louie worked with me from start to finish and was so great to work with. The work was done in such a timely manner (only about 3 days) and I was very impressed with the end result. I'm very particular about my car and I can't even tell it had any body work done on it.Allen M. 8/13/2018
I shopped around to many auto body shops before deciding to take my vehicle to Chapparone. My 2010 RAV4 had been hit on the side, and the rear fender trim needed to be replaced, along with some paint touch ups. My first impression of Chapparone was great- the staff was very nice, and the office space was clean and welcoming. However, when I received my quote it was well above all of the others I received from other shops that day. In comparison, the price difference was under the cost of labor. So at first this was a red flag- and made me question whether I would use Chapparone . But, the more I spoke with previous customers of the shop, the more I was leaning towards using them because of the high praise in quality of their work. My claim ended up going through insurance so price was no longer an issue, so I decided to use Chapparone. I am very happy with my decision, as my car looks brand new- it was also cleaned inside and out. Chapparone's customer service exceeded my expectations, including the front desk staff and the uber drop off/pickups. My only complaint was that the work was expected to take longer than they quoted (and the insurance quoted) when I checked in halfway through the repairs. However, Tal and his team were awesome and worked with me when I had an unexpected work trip while they were working on my vehicle so I was quick to let them know no worries on the completion date and rushing to get it done. Tal also helped me out with another repair that needed to me completed. If you are shopping around I highly recommend Chapparone and will take my vehicle back for future repairs (hopefully none needed).Stephanie H. 8/12/2018
I had my car keyed and needed it repaired. I have a very good eye for good body and paint work, i was in the trade for over 12 years.John L. 8/06/2018
I got to say this shop exceeded my expectations. The paint work was extremely well done and they went beyond what was needed for the job. On my car i noticed they even replaced the hood kidney grills that were almost falling off of my car before the repair. Many ahops will just remove and reinstall those parts. I am glad they can get the insurance companies to pay for that little extra touch.
The best auto body ever in SAN DIEGO, great professional work very easy going easy to reach them especially Tal , Mark & Lisa is amazing people they really love to help their customers, after my 30 day rental service expired they offered me a loaner car to drive temporarily thanks to Tal and team Chapparone Auto Body I highly recommended I hope Chapparone Auto Body gets more and more business. My 2017 TOYOTA Camry feels like new. Thank you so much again to all team Chapparone auto body & Painting.Muhammed Y. 8/01/2018
I chose Chapparone Auto Body & Painting because of the excellent Yelp reviews and I am so happy that I did! Louie Avalos was my service coordinator and I owe him a huge thanks as I was initially thinking that I would need to pay for my new bumper and radiator myself, when he suggested I try to go through my insurance instead. I just did not consider it as I somehow thought it would not be covered. Well it was!! I not only saved myself money, but Chapparone (and Geico who I love) replaced the bumper, headlight covers, tire splash guards and radiator on my Nissan 350Z in less than a week and it looks awesome! The new bumper matches my pearl white finish, and my car was washed and looked almost new again (it's ten years old). I am thrilled I went to Chapparone because of reading the Yelp reviews and you should too. Not only that, but Geico covered my rental (a Dodge Challenger) and Louie from Chapparone sent me a handwritten thank you note with a Starbucks gift card too. What a great experience all around. Thank you Louie and the rest of the crew at Chapparone!Monica D. 7/28/2018
I got rear ended at a stop light in my Lexus CT200H. I have had other work done on my cars at Chapparone in the past I knew already that this was where I would be taking my car to get repaired. The process of dropping the car off, processing the car into their system, securing a rental car at the next door rental kiosk couldn't have been easier. My rep Tal was kind and courteous throughout the whole process, keeping me privy to the goings on of my vehicle while it was in their possession. After picking up the car I have been very pleased. The new panels and gaps fight snuggly, paint work is impeccable and my car looks like new again. The whole process was easy with Chapparone and that is why they will always get all of my auto repair business.Mickey A. 7/19/2018
Great Business - Great Customer ServiceGerry W. 7/12/2018
From the first call to the time we picked up the car, Chapparone and Louie treated us to a great customer experience.
We went in to have a bumper and window seals fixed; other shops quoted a lot more than Chapparone. Louie said we didn't need all that work others had quoted.
When dropping the car we asked Louie if he could recondition the headlamps and with another minor issue with some engine area moulding. He said yes without hesitation. He jokingly asked "Anything else?" and I jokingly said, "Yeah, the engine block is dirty..." He didn't quote us for the headlights but we generally knew what the cost should be and trusted that it would be a fair price.
When we picked the car up, the bumper, the moulding, and the headlights were perfect - and the engine block was wiped down! Louie didn't charge us for anything but we originally came in for. Amazing.
Thanks, Louie and Chapparone. It's good to know there are still honest and trustworthy businesses out there.
I'm beyond thrilled with the work that Chapparone Auto Body did for me! I ran my Mercedes bumper into a pole and they ended up fixing everything to perfection and then some! Throughout the process, I was always greeted professionally and am so pleased with the entire experience. I'm recommending them to all my friends and family!Alice R. 7/09/2018
Chapparone is an incredibly professional and courteous shop! I came here after getting into an accident, and not only did they repair my bumper, they detailed my car inside and out! The headlight restoration they did was excellent, and they even buffed out some other scratches my car had that wasn't even covered in the collision. Rick was incredibly helpful with updates throughout the process, and had my car fixed up in three days. The paint job they did matched perfectly, and I'll happily come back any time I have any work that needs to be done.Sylvia H. 6/27/2018
Went to Chapparone paint and body shop. Best service EVER. went to several places for estimates to fix my fender, they were way over priced. Did lots of research, and saw that Chapparone paint and body shop, on Balboa, had 5 star rating all the way. Rick, my contact guy, made sure that everything was done to the letter. Plus, I had scratches on the front light, others said have to replace... Not so, said Rick. First let us try to smooth it out. Guess what? Light was good as new, without replacing it, he saved me $300. They are the GOODS! GUARANTEED!!! My new Mazda 6 Touring's color was sooooo well matched, too. Love you guysMaria F. 6/26/2018
Chapparone Auto Body & Painting provided me with a level of customer service and honesty that is unheard of in today's business environment. Some creep scratched "F**k You" on the side of my car. I sent pictures of the damage to several repair places. Some of the estimates were in the $400 dollar range and the best was $140. Louie at Chapparone wrote and said he thought he could rub the damage out for free. I took the car in and as they took the car to the back of the shop, I thought this is probably just a ploy to get me in the shop. Later he brought the car around and the vandalism was gone! He refused to accept payment. This has restored my faith in people after my anger at the vandal. If I ever have any car body or paint needs, I'm going to Chapparone.John O. 6/25/2018
A huge thanks to Rick and the team at Chapparone for taking such good care of me and my car as well as working so diligently with my insurance company to make sure everything was handled correctly and efficiently. The professionalism and courtesy extends all the way from the front desk to the repair bays. There is no where else i would take my vehicle or advise anyone else to take their car for quality care!Iam G. 6/22/2018
After searching all over Yelp and asking around for reputable auto body shops, a few people told me to check out Chapparone.Mart R. 6/16/2018
Talk about top notch service! I worked directly with Tal and he was very welcoming. Promised me that he would take care of my car, and that he did! He sent me status updates on my car along with pictures to keep me in the loop. As soon as it was finished, he called me, and i instantly rushed over. Tal and his team did an AMAZING job! If i could give them 10 stars, i would! HIGHLY HIGHLY RECOMMEND!
LOUIE! If you ever need repairs, I would highly recommend for you to ask specifically for Louie. He answered all my concerns and needs in a timely manner and got back to me as quick as possible. I really appreciated the customer service he's given me and on top of that they did an amazing job on my car! Thank you so much to everyone from chapparone!Jharmine P. 6/12/2018
My brand new car got side swiped badly in the Naval Hospital ER lot by some jerk who didn't leave a note.Katy S. 5/11/2018
Of course, I have a $1000 deductible so I wanted to make sure whoever was doing the work did it well and did it right. I initially had USAA send my claim to Rancho Collision, but left the place immediately after I got a shady AF vibe and the guy said it would take "at least two weeks to repair" due to "extensive, extensive damage." Saw Chapparones out the window across the street and found all the amazing Yelp reviews; I switched my claim to Chapparones that Friday night.
Got a call from Chapparones as soon as they opened the following Monday. Brought my car in for the inspection that afternoon and Rick was incredibly helpful, down to earth, and real about it all. In about 20 mins I was out of there knowing my car was in good hands. Rick estimated 3-4 days and about $1400 to repair - way off from what Rancho told me!
Rick called two days later to let me know everything was on track, and I picked up my car today (Friday). She looks great! They did a good job blending the paint since she's a pearl white. AND, like everyone else says here, they cleaned my car inside and out. She looks like she's fresh off the showroom floor! Not a dog hair in sight.
So to sum up: if you get in a jam (literally) and need a trustworthy place to get the work done in a timely, honest, and kind manner - don't waste time and effort like I did by going to the other guys. Go straight to Chapparones and they'll take excellent care of you. Thanks guys!
Bonus: they'll arrange for an Uber for you when you drop off and pick up.
Though I didn't have my car worked on with them I appreciate their honesty. A few weeks ago my brand new Volkswagen Golf I purchased from VE Kearny Mesa was hit on the side and it took off the entire front bumper. Thankfully the tip was clean for the most part allowing me to put it back on easily there was however a small 1.5'' Mark left behind. The staff there gave me honest advice and directed me as to the best course of action. They even gave me a free quote to think about if I chose to get the mark removed. Thankyou chaparone.Isaiah L. 5/09/2018
There is a reason why this place has such a good rating score. No, I don't know them personally... They really are THAT good! After taking my cars to numerous "high end" shops and having them always mess something up, Chapparone has met and exceeded my expectations. Work was done without flaws and Inna very timely manner. Louie was super friendly and made sure I was happy before I left with the car. I would definitely recommend these guys to anyone! Thanks guys!!!!Boris K. 5/08/2018
Jeep Grand Cherokee was in an accident with some pretty hefty damage to the front end. I can't say enough about how professional this place is. The experience start to finish is so incredibly easy and painless. The level of service is outstanding.Charlie K. 5/03/2018
I have worked in auto for 13 years and have a very deliberate eye for body work and detecting poor repairs or paint imperfections. These guys did an AMAZING job. No tape lines, no panel gaps, no mismatched paint. Truly a highly detailed and perfect job. I could not be more impressed with the workmanship.
After a few hiccups with pricing and quotes initially by other staff at this location, Mark (the owner) went out of his way to call me (after seeing my initial Yelp experience) and wanted to make things right and ensure I got the customer service I deserved. He kindly asked me to bring my vehicle back to the shop to go over a more thorough quote and explanation of the services they would perform on the car by him personally. Mark was accompanied by his uncle Chris whom also works at the shop. They both took a very thorough and detailed look at my car and provided a huge discount off the original quote due to the hiccups I previously experienced in my last 2 visits. He ensured that I was happy as the customer and he was willing to assist in any way he could within my budget to make it work for both myself and his business. I can't thank him enough for seeing my needs as a customer and going above and beyond for me, this doesn't go unnoticed. I think every company has those opportunities to stand out amongst the rest of the competition out there and, I can definitely say Mark and his shop went the extra mile for me. With our without insurance, these guys will work with you to help with your vehicle needs. I look forward to dropping my car off within this month and will update this review with some before and after photos as well. These guys are the real deal!!!Lauren L. 4/24/2018
I highly recommend Chapparone Auto Body & Painting! By far the best service I have ever received. They are timely, kind, respectful, accommodating, affordable and go above and beyond. When I go there, I feel like family! If you want quality service and results, this is the place to go! I have been coming here for almost 13 years and am pleased every time I come. Exceptional staff, such amazing people!Van L. 4/16/2018
I brought my Land Rover in for some bumper work. The front bumper was a mess. Too many crazy parking scratches. One of the scratches completed removed the paint. I was met by a super friendly staff and Louie the estimate guy. They jumped right on it and I was able to get it in right away. One of the nice things about their location is that Hertz is actually located in the same building. I walked 30 feet and received the "Chapparone Discount". You will need to tell the person at Hertz's front desk that you are getting work done at Chapparone. Next thing I know, I was out the door. A few days later, they called and said the car was done. (early) and to come by and pick it up. Beautiful work. So happy used them. Onward!!Christopher R. 3/08/2018
This auto body shop was amazing. The quality of work done to repair my bumper was phenomenal. My bumper looks much better than it did before the accident. The attention to detail, the quality of service and the get personnel are reasons why I recommend Chapparone Auto Body & Painting!Eric P. 2/26/2018
I just picked up my 2017 platinum F-250 pickup after a older gent ran into me This is like the third time I have used this company. I could have taken my truck to anybody since his insurance covered the damages! As in the past the job is excellent and was on time as well. I could not be any happier!!!!Jd W. 2/22/2018
I just picked up my car from Chapparone Auto Body and I could not be happier. The shop kept me informed throughout my entire process, their customer service is top notch. They did an amazing job on the body repair, the paint match is spot on and my car was literally shining when I picked it up. Amazing people, amazing work... couldn't ask for more. Thank you guys!Muharem D. 2/19/2018
Over the past few years I've been coming here for paint/body work for all my vehicles. Tal always helps me, such a nice guy and he gets things done quickly. I am always happy with the job and how nice everyone is. This is the ONLY place I will refer my family and friends to go to, they've never been disappointed. HIGHLY RECOMMEND!Jessica L. 2/16/2018
Very happy I chose Chapparone to work on my car for me. Great work done in a timely manner along with friendly staff. A few months ago I brought in my car to get the front bumper repainted and have the headlights replaced with new ones. Months later the paint still looks great and the headlights function properly. They even called an uber for me to go home/come pick up my car. This place will definitely take care of you!Logan S. 2/06/2018
*My only complaint is that I never got my old headlights back, which weren't even damaged except for a scuff.
They were very helpful and professional. They repaired my jeep at a cost of $9000 that was paid for by my insurance company. Unfortunately I experience problems after I drove away from their auto body shop. I absolutely realize that it's possible that they did not know there were additional problems with the vehicle. Service after the sale has been quite good.Scott T. 1/31/2018
Two Visits in one Year. New Tacoma and Mercedes repaired to perfection. Service and Office staff were top notch. Found comparable quotes that cut out steps in the paint finish. These guys have been around for years for a reason. Nothing's perfect but these guys are as close as it gets!bryan g. 1/31/2018
Mark Chapparone Jr and team are excellent at what they do plus they are kind, professional and very responsive. My four month old, dark blue Mercedes GLA was keyed down the passenger rear door. A hateful and senseless crime committed while I was doing some volunteer work, made feel sad and violated. Mark and his talented team took my car and in a short time fixed the scratch. Gave me hope in people again! These guys know there work well. I will definitely use them again!Lauren G. 1/06/2018
Scratched my truck pretty bad up north off road. When I looked at what happened I thought the truck would never look the same. I then brought it to Chapparone Auto Body. After, The truck came out looking like it did back in 04' when it rolled off the assembly line. Chris and his crew were extremely professional and nice and answered any questions I had before and after the job was done. All that was needed was a polish and wax. They dressed up the interior and all, not a spot was missed.Zach B. 12/11/2017
Wow absolutely hands down the best service I have ever experienced from Rick! That man is amazing. He bent over backwards to help me out and make things as affordable as he could. He gave me great sound advice and lots of options to choose from. I almost left in tears he was so kind and genuine. You don't meet many people like that anymore. So thank you Rick and Chapparone auto body. You now have a customer for life.Katelin B. 11/29/2017
I was involved in a little fender bender and I needed a good body shop. The color of my car is normal but I was told that it will be hard to match due to fading. This was definitely not a challenge at Chapparone, they matched the color perfectly and it looks GREAT! I cannot be happier. The staff was very helpful and they kept me up to date with what is going on, when my car is ready. I brought my car in on Tuesday and they finished it on Friday; however, the bumper plaque had to be reordered. So I decided to pick up the car the following week. The staff was completely okay with it. Before I get into picking up my car, the shop is also conveniently located next to two car rental places so it's just a short walk. I don't need a rental but they offer complimentary uber service to drop you off wherever you needed to go. How great is that!? Anyways, when I got my car back, everything was great. They washed and detailed my car inside and out (I was not expecting that), and it's been almost a week now and I'm not sure what they used on my car but it is repelling water and it just feels really clean and nice. That's not the only good thing; my little incident occurred on the driver side rear bumper and unlike other shops that I've seen or had other cars worked on (where they only fix that corner), the staff at Chapparone repainted my WHOLE bumper. The passenger side of the bumper had hit and run and since they painted the whole bumper, it's as good as new! The only thing that I found wrong on my car upon pick up is that my exhaust is touching the bumper a little bit (not anyone's fault, I had my exhaust adjusted previously) so I told one of the staff and he was super nice. He told me to monitor it and if there is any issues with it, they will take care of it. If I ever need another body repair, I will come back for sure!Alan T. 11/04/2017
They're awesome. Don't hesitate and go visit this place. All the process was very fast & smooth and the work was nicely done. You can say that they really care and they know what they're doing. And if you're lucky enough, you'll be greeted by Mr Ray, their handsome little Frenchie 🙂St G. 10/04/2017
Brought in my car to the CAB, the day after someone backed into it. A few days later it was fixed. Chapparone even detailed my car. They did such an awesome job. My car looks brand new! Thank you, Rick! And they also have such friendly staff. Thanks to my insurance company for referring them. Great job, Chapparone crew!Lucy P. 10/02/2017
This place is amazing!! I was rear ended in my brand new car and the entire rear needed to be replaced. My friend suggested Chapparone and I gave it a try. I will forever bring my cars here! As soon as I walked in, I was greeted by a friendly receptionist who was super helpful and dealt with my insurance for me. Then there was the cutest French Bulldog (Raymond) just hanging out!!! He was adorable and made the experience that much better. I was impressed by how quickly my car was back to me and in perfect condition!! (They even vacuumed the entire inside and I have 4 dogs so there is hair everywhere!) Another bonus was the Enterprise a few doors down which made the drop off, pick up very simple.Stephanie R. 9/26/2017
My daughter was in an accident that affected the right front end of the car - and all the way down the right side of the body. Additionally the car was in need of a major detail inside and out. The before and after photos speak for themselves! Mark Jr, Chris and the entire team continue to amaze me each time we go back. Thank you so much !Carlton J. 9/15/2017
My car got hit in a parking lot and the rear bumper was damaged very badly. I got estimates from multiple local shops but when I got to Chapparone, I knew this was the place for me and my car. From the start everyone there was friendly and extremely professional. They really know what they are doing and they are so helpful through the entire process. I got my car back within two days and to my surprise it looked better than ever. Not only could you not tell my car was ever hit but it they returned it to me cleaner then when I left the dealership floor.Shawn T. 9/13/2017
From start to finish this process has been surprisingly amazing. No one ever wants to deal with fixing their broken or damaged car, but Chapparone makes it all a breeze. I would recommend them to anyone looking for a body shop! They are simply the best.
I was recently rear ended and referred to Chapparone Auto Body. We all know how difficult insurance companies can be to deal with and Chapparone made the process SO smooth. They handled everything for me and the repairs were beyond great. You can't even tell I was ever hit! I was quoted 2.5 weeks for the work to be completed and I had my car back A WEEK ahead of schedule. I would strongly recommend anyone who has been in an accident to visit Chapparone.Katy C. 9/13/2017
I heard about this shop on yelp and went in the shop today for an estimation. I had a pretty bad scratch on the driver side and it torned my rear bumper off( one side screws were torn off but the other side seems fine). Since I just purchased the car and was only on minimum insurance coverage, I had to pay out of my own pocket. After a quick exam, one of the guys there gave me an estimation of over $3000 because they wanted to change a lot of parts on the back some of which, in my opinion, are not necessary. I went to another shop near it afterwards for another estimation. I received more professional customer service than the previous shop and they offered to change my bumper and fix some of the small scratches for $250. I am still unsure why the price difference is this huge and if this shop will offer better repair service. I will update this review after getting more information.Jace L. 8/25/2017
8/23/2017 This is an update to my previous 5 star review because today I realized that in addition to the excellent job they did on my car's exterior, they also fixed something else I hadn't even realized. My windshield washer fluid hasn't sprayed for over a year because the hose was damaged. I was going to have the dealer do it for $200+ But today, a miracle happened. I bumped the arm and fluid squirted out! The guys at Chapperone fixed it and I didn't even realize it. All they were technically supposed to do was replace the fluid container but they fixed the whole thing!Maryann S. 8/23/2017
The hood of my 2014 Mercedes ML350 was dented and scratched in 3 places after being struck by flying rubber on the highway. My insurance company suggested Chapparone Auto Body for repairs as they were a trusted auto body shop partnered with USAA. I could not have been more thrilled with the repairs and customer service! I dropped my vehicle off on Friday morning, received my estimate less than 2 hours later, and the repairs were completed by Tuesday afternoon. They even detailed the entire vehicle inside and out (which is quite a feat when you have 3 dogs who shed everywhere). I would absolutely take my vehicle back to Chapparone!Caitlyn C. 8/18/2017
I cannot say enough great things about Chris and the team at Chapparone!K E. 8/11/2017
When having our cracked windshield repaired, the glass company cut a piece of our 4Runner. We took it over to Chapparone and they took care of everything beyond our expectations.
They worked directly with the glass company for all of the payments and approvals, kept us up to date on all of the details throughout the whole process, and went above and beyond touching up some other chips and a ding on the hood!
When we picked up the car, it looked better than the day we brought it home from the dealer. They took that extra step to detail it inside and out.
I would highly recommend the friendly, professional and highly skilled team at Chapparone!
Had a guy back into my Dodge Hellcat (she is my baby) and I was nervous about where to have it fixed. Chapparone made it like it never happened and it was done in a week. Very impressed and have already sent others their way and everyone has been very happy. Nice to know there is a body shop that does it the right way.Dan F. 8/05/2017
Unfortunately I was in a fender bender but, I was fortunate enough to be referred to Chapparone Auto Body and Painting by a friend. Mark Jr. and his team went above and beyond with their services repairing my car. I dropped my car off on a Wednesday and it was finished by Friday and...they delivered my detailed car to my home as a wedding present!!! It was a hectic week and Mark Jr. understood that it would be difficult for me to come by and pick up my car during my wedding week. I would highly recommend their shop to anyone that needs body work and or paint done to their car. If I need any work done in the future I will be a returning customer! Thank you Chapparone Auto Body and Painting for their outstanding service!Jasper T. 6/06/2017
Having just used Chapparone for the first time, I have been extremely impressed with the overall work & professionalism of their entire team. From the outset they were in constant contact with regular progress updates & photos of the work in progress. When my insurance company delayed progress they were pushing for closure to the final repairs. My car was less than 1 week old when involved in an accident & when the work was completed, it looked better than when I bought it!! 10/10 & highly recommended.Antony C. 5/30/2017
I recently had the entire front end of my car rebuilt by Chapparone following an accident and it was an excellent experience from start to finish. They are very responsive by phone or email and were able to answer all my questions. My work was covered by insurance so I can't speak to the cost of repairs, but when I asked them about replacing an additional part at my expense I was able to verify the price they quoted me was exactly at cost. The finished work was great; my car looks as good as new, and in addition they gave it back to me cleaned and detailed, even the interior. I would definitely go back to Chapparone and recommend them to others.Foodie S. 5/12/2017
WOW, what a fantastic place. From the staff to Mark the owner, they have gone over and above to make sure my car came out perfect in every way. Forget Amato's or any other high end autobody shop for high end cars. My Porsche Turbo got damaged in the worse place for any car which is why when i did my research, it was Chapparone that I decided on. Even Amato's in Sorrento valley told me to go there since they don't work on any car older than 2014. From a state of the art paint booth to Jozef the master metal craftsmen, this place is professional from the estimate to dealing with the insurance adjuster so don't bother shopping around anywhere else.gregg s. 5/09/2017
I can't emphasize enough how good of a job they do here. Not only is their attention to detail second to none but their customer service is top notch as well. This was my second time using their services and I have to say that I have been incredibly impressed both times. If you have body issues with your car don't take your vehicle anywhere else.David D. 5/05/2017
What can I say..... Chapparone auto body and paint is FIRST CLASS!!!!!! From the beginning to the end, the process exceeded my expectations. I've dealt with several other body shops in the past and by far Chapparone is second to none!!!!! I own a Infiniti G37 convertible and had damage due to running over a ladder on the freeway, needless to say I had visible damage, but it was the non-visible damage that they were on top of!!! They definitely went the extra mile and I really appreciate the thorough work and attention to detail. Btw.... they are a USAA Star provider! Shout out to EVERYONE at CHAPPARONE. Oh and it's a FAMILY OWNED BUSINESS!!!!Rachelle C. 5/05/2017
I was extremely satisfied with the customer service! I brought my car in unannounced on a Monday morning and they made sure to get everything going for me right away. Everyone was super friendly and helpful. Furthermore, they kept me posted regularly. I wasn't expecting my car to be repaired for several weeks and they not only exceeded my expectations when it came to timeliness, but also when it came to quality. My car looked like new! They repaired all the body damage and deep cleaned the inside and outside of my car. Very satisfied.Julie G. 4/20/2017
We were referred to Chapparone from a friend after our car was hit while we were in the movies. On his recommendation we took it to Chapparone for body work.Kathy N. 3/25/2017
The people at the body shop were fantastic! They were professional, quick and pleasant. Our car was fixed within two days as they promised, it was detailed so that it looked brand-new when we picked it up, and it was beautiful again!
If we need autobody work again, this will be our "go to" place. They also dealt with our insurance company directly, USAA, which made it very easy for us.
They were also within a block from Enterprise car rental which made it very easy for us to rent a car and return it.
A very upsetting experience turned into a pleasant one thanks to Chapparone's professionalism.
Just had some work done to fix a damaged bumper and they did a fantastic job! Quick and professional service, even took 1 day less than they originally quoted and half the time other body shops had quoted me. The front desk staff is very helpful and friendly as well. While it was in the shop I asked them to do detailing as well and it's definitely the most thorough job I've ever seen! My car looks clean and sparkling thanks to this place, would recommend to anyone!Francesca V. 3/10/2017
Brought our car here after being involved in a 0% our fault accident. Everyone here was great they took care of everything including dealing with insurance company that was covering the repair. Couldn't be happier with the work or the customer service at Chapparone. I will recommend them to anyone who needs body work.Bill S. 2/14/2017
I went here looking for a quote after running over something on the freeway. My left splash guard under my jeep was damaged and hanging down so when I turned it scraped. I needed to do something since I was heading up to LA in a few hours.Marisa A. 2/10/2017
Rick went beyond my expectations in helping me! I know how expensive body repairs can be and how long they can take to fix. Rick came up with a great solution to get me on my way. Not even 15 minutes and I was out the door. I didn't pay a cent. Even after receiving the quote to replace it another day he told me it was completely up to me but was good to go.
They're professional here and not after ripping people off. Honest and to the point. I'll be going here with any future auto body repairs (hopefully none in the near future).
All of the folks at Chapparone were excellent and professional. They dealt directly with the insurance company, and made sure that only OEM parts got used to repair my car. It looks excellent, they even detailed it inside and out. I can hardly tell where the damage was. Car was cleaner than when i bought it!! I am still wrapping things up with the insurance company but Rick & Everyone made me feel at ease and very confident my car was in great hands.Vito T. 2/09/2017
Thank you, will highly recommend to any friends and family.
I checked out Yelp before selecting a shop to repair damage to my BMW. Chapparone had so many good comments, I decided to go with them. They were also close to home.Beth B. 1/18/2017
Chris took care of me. I was told it would take three days, but the repair was not big, so they finished a day early, which made me very happy.
This place did a super job on my car. The service was great. I didn't have to wait long at all for an estimate. Everyone was exceptionally nice, and helpful.
I definitely recommend Chapparone.
Thanks everyone there for taking care of me.
Had a small scratch on my bumper due to a minor accident. Took my car in to get a quote for repair and was pleased to find out it could just be buffed out. They buffed out the scratch and polished it in 5 minutes. I went back to the front counter to pay and they said, "Don't worry about it, Happy New Year." Outstanding service! Highly recommend to anyone!Brandon P. 12/30/2016