Chapparone Happy Clients

I have a brand new 2026 Cadillac with less than 2,000 miles on it, and I was hit really hard in a parking lot. As you can imagine, I was devastated. Add to that, with the car being black I was even more concerned, knowing how the dark color shows every little ding and scratch.

The good news is, I was referred to Chapparone Auto Body on Balboa by a dear friend who owns a group of auto repair shops here in San Diego, and I must say, I am thrilled that he did.

Not only was my car done ahead of schedule, but I was blown away by their professionalism. When I first called, I spoke with Summer, and I could tell within minutes I called the right shop. She was empathetic, a great listener, and I could quickly tell she not only knows her job, but she cares about people.

When I arrived at the store and met Summer in person, she guided me through the entire process, and she then turned me over to Albert. He then explained the steps that he'd need to take to complete the repair, and he did so in the most courteous and professional way. Yet it didn't stop there, because Albert promised me that he would keep me updated with every step in the repair process, and unlike dealing with most businesses, Albert did exactly that.

Today I picked up my car, and I can’t begin to tell you how happy I am, not only on how them made my car look brand new, but with their level of professionalism and courtesy as well. In conclusion, if you are looking for a shop that not only does 5-star work, but who genuinely cares about people, then you need to look no further than Sumner and Albert at Chapparone on Balboa Ave. They are both gifts, not only to the repair industry, but to our entire community as well. There’s no question in my mind - The world would certainly be a better place if we had more people like Summer and Albert.

I brought my Nissan in for paint and body work after someone hit my front bumper. After a few days I picked my car up and they did an excellent job. Albert worked on my car and when I picked it up it looked brand new and they also washed it before giving it back to me.

My Tesla was hit by another driver and Chapparone was listed as a certified Tesla repair shop with their insurance company who was covering the cost of repairs. After the first call to Chapparone I knew I was going to be in good hands. They were friendly and professional throughout the repair process, provided regular updates both via text and phone call, and Albert was always available for any questions. They completed repairs ahead of schedule and made sure my car was fully charged when I picked it up. The work was flawless. Highly recommend!

This is my second time bringing my car to Chapparone, and there’s a reason I came back! I was blown away by the service the first time, and somehow they managed to give me the exact same experience again.

Ricardo is amazing to work with. He is always incredibly helpful, honest, and upfront about the estimate and cost of the repairs. He has great attention to detail and communicated with me throughout the entire process, including dealing with my insurance. He periodically called me with updates on my car, so I always knew what was going on without having to chase anyone down.

I was rear-ended and needed the tailgate replaced and the back end of my car repainted. The repairs came out PERFECT. My car honestly looks better than when I first bought it! You would never know anything happened to it.

The entire process was probably the easiest and most seamless experience I’ve ever had dealing with a car repair and insurance claim. They literally took care of everything. Both time I came to the body shop, I was in and out in less than 10 minutes.

I also want to mention the woman at the front desk with the curly hair (I’m so sorry I can’t remember her name!). She was always so helpful and friendly, and I really appreciated her as well.

More than anything, I appreciate the honesty, communication, and quality of the work here. It’s hard to find a body shop you genuinely trust, and after two great experiences, I would absolutely bring my car back to Chapparone if I ever needed repairs again. I highly recommend them to anyone looking for a body shop. Thank you Ricardo and the entire Chapparone team for taking such great care of my car!

I got hit by a driver and I was directed to take my car to Chapparone Auto Body. They took time to explain to me what needed to be done and they gave me comfort in knowing my car was repairable. When I got my car back I was amazed at how clean it was on the inside and out! I had a brand new car and I was so happy 😁. I highly recommend Chapparone Auto Body Shop for Everyone! They are kind respectful and very patient and very accommodating. I’m grateful.

I don’t normally write reviews but Albert at Chappparone did such an amazing job, I just had to share! I was rear-ended last month and went through the at fault party’s insurance. They sent me a list of approved shops, and after reading the reviews Chapparone I decided to have them do the repairs. Albert was quick to get me in for an inspection. When it came time to do repairs he was great at explaining what needed to be done and what the process was (this was my first accident). The repairs made my car look brand new! The ladies at the front desk were also very helpful. I am honestly so glad I chose Chapparone!

Mark is quick and easy to resolve any isues and is pleasure to deal with.

They initially did an excellent job; however, there were a few issues with the repairs but was corrected but delayed the delivery.

Some unknown idiot driver side-swiped our car in a parking lot, so the insurance company suggested Chapparone Auto Body & Painting. The staff was super friendly, and the repair work and paint job look flawless. I would absolutely have them work on any of our cars in the future.

Professional. Quick and the work is amazing !

I had a great experience with Chapparone for my Rivian body work. I chose them because of their strong reviews, and they absolutely lived up to the reputation.

Albert made the entire process incredibly easy from start to finish—he was professional, communicative, and made everything seamless. The woman at the front desk was always so pleasant and welcoming, which made a big difference.

Most importantly, they did an amazing job on the repair—the car looks perfect.

I would highly recommend Chapparone to anyone needing body work.

I can’t say enough great things about Chapparone’s Body Shop in San Diego! This is actually the second vehicle my husband and I have brought to them, and once again, they absolutely exceeded our expectations from start to finish.

From the moment we arrived, Ricardo made the entire process smooth, stress-free, and reassuring. He was incredibly helpful, knowledgeable, and genuinely cared about making sure we were taken care of. What really stood out to us was how consistently he kept us updated throughout the entire repair process. We never had to wonder what was going on with our vehicle, he made sure we were informed every step of the way, which gave us so much peace of mind.

Dealing with car damage can be frustrating and overwhelming, but Ricardo and the team made it such a positive experience. They handled everything professionally and efficiently, and you can tell they take pride in their work.

When we finally got our car back, we were honestly blown away. The quality of the repairs is incredible, the car looked brand new, like nothing had ever happened. You truly cannot tell it was ever in an accident. The attention to detail is top-notch, and they clearly go above and beyond to make sure everything is perfect before returning your vehicle.

They are also hands down the best when it comes to Tesla body repairs. It’s clear they have the experience, precision, and expertise needed to properly handle Tesla vehicles, which gave us even more confidence in trusting them with our car.

What keeps us coming back is not just the amazing results, but the outstanding customer service. It’s rare to find a shop that is both highly skilled and genuinely cares about their customers, but Chapparone’s Body Shop delivers on both every time.

We are beyond satisfied and grateful for the work they’ve done for us, twice now! If you’re looking for a trustworthy, reliable, and professional body shop in San Diego, we highly recommend Chapparone’s Body Shop. Ricardo and his team will take great care of you and your vehicle. You won’t be disappointed!