The Chapparone guarantee
Chapparone’s San Diego Auto Body Quality Control detail and Customer Service are second to none. Our Expert Staff inspects each work order line-by-line and reviews the paint & detail work. They also make sure the lights, door locks, radio, and more are in perfect working order. Then a final test drive is performed to ensure all work checks out before the keys are given back to you. Our San Diego auto repair service and “customer experience” is what separates us from the next shop. We are more than an auto body and collision repair company because our focus is your complete satisfaction!
We understand and accept that the collision repair business is not a perfect, cookie-cutter business. We are in the automotive re-manufacturing business and circumstances can arise after the car has been picked up. We try to communicate this with customers as best we can upon picking up their vehicle so they don't need to feel uncomfortable bringing up any post-repair issues after taking delivery of their car. We will do everything in our power to satisfy our customers and we take the most pride in providing an excellent customer experience before, during, and AFTER the repairs.
Because we work for YOU, and not your insurance company, we are committed to providing the best repairs and customer service possible. Insurance companies may tell their clients that if they choose their own shop for repairs that they will not warranty the work if something were to happen after the repairs have been completed. However, we provide a written lifetime warranty on all workmanship and service after our repairs for as long as you own your vehicle. We've been in business since 1974 and we've always stood behind our lifetime warranty since the day we went into business.
- Alex P.
I brought my black Jeep Wrangler here a few weeks ago to get a fender repaired on a USAA claim. First off, the customer service here is terrific. Specifically, Rick was very knowledgeable and made me feel at ease about the repair process and I had nothing but friendly, professional... read more8/06/2019
- Kim S.
Great in everyway! In April, I went to get my van fixed. This place was conveniently located by my work and on the preferred list of my insurance.7/24/2019
When I got to the place, the receptionist warmly greeted me and got my van looked at immediately. They kept me updated on... read more
- Andrew E.
Don't bother looking at other shops, just go here.7/23/2019
I took in my BMW M5 for windshield and slight body damage repair. The "other" place I went to wanted to do WAY more than what the car needed, even when I suggested otherwise.
Chapparone agreed with me. They did great... read more
- Lauren A.
Incredible service. Nothing but inedible customer service, care, and attention to detail from start to finish. They offered Uber ride to drop me off and pick me up when my car was ready. There were text updated on the status of my vehicle. It was finished and looks beautiful again... read more7/16/2019
- Han N.
Had excellent experience getting an estimate for review. 3 members of the staff assisted me the moment I walked in. This was despite that there were 3 other customers who walked in at the same time. 15 minutes from door in to door out. Looking forward to... read more7/09/2019
- Bailey B.
Fast, efficient and friendly. Every time we have brought our vehicles here everyone is helpful and knowledgeable. Chapparone really knows what they are doing and they have great customer service. We don't trust our cars with anyone else. They're the best in town without a doubt. Bring your cars here... read more7/03/2019
- Noelle J.
I came here to get my car fixed through an insurance after and accident. They took car of my car. They also taught me how the insurance claims work and how to go about getting everything fixed. They even picked me up from the rental car company I went to.... read more7/02/2019
- Bianca T.
Meeting by accident basically got me a brand new looking car again. Like, WOW! I hesitated for so long getting my car fixed until BOOM! Got hit again and decided to reach out to the "best of the best" and which they are. They took care of me and my... read more6/28/2019
- Mike J.
This place rocks! My wife found this place due to the positive reviews. EXCELLENT EXPERIENCE. Amazing customer service and even better work from these guys! Our car looks brand new!6/27/2019
They give FREE ESTIMATES! They don't try to hassle you, they answered all of our questions in a timely manner. They... read more
- Arlene P.
Thank you, Yelp. I understand why this place had such a high rating.6/26/2019
They do estimates for free daily. They under promise and over deliver.
Although I had a slightly difficult time understanding my estimator at first, and vice versa; while I was trying to redeem 2 YELP deals associated... read more
- Wayne L.
Great repair and service! I took in my new Audi for a damaged rocker panel, and the car came back sparkling inside and out for less than the bids at the two shops Audi SD recommended.6/18/2019
Rick and Summer were great. Because I could survive without a car for the... read more
- Star D.
Im a little late with this review. This body shop did excellent repairs to my 2012 Rav4 that had been rear-ended. Summer the receptionist was very courteous and Tal the young man who did the estimate was very professional explaining the repairs needed, costs and time needed to do the... read more6/17/2019
- Lesley W.
Cannot recommend this business enough! Everyone on staff was amazing from the minute I dropped my car off to the minute I picked it up. They made the process of getting my car repaired easy and stress free. Exactly what I needed after an accident. Do not think twice about... read more6/14/2019
- cyrus n.
5 stars. Yup. They earned it.6/06/2019
Got in a fender bender and decided to take my car here. The reception was quick and painless. No appointment needed just come on by.
Estimate was easy. They booked me an Uber and I was off to pick up my rental.
They found more damage after... read more
- Cindy N.
Someone hit my parked my brand new car in a restaurant lot and messed up my bumper and one headlight. Her insurance (USAA) gave me the name of a few body shops they recommended and I chose Chapparone because they were nearby -- and had great Yelp reviews.6/05/2019
Now they'll get... read more
- Valerie T.
I'm embarrassed to say that I have had the need to use Chapparone's Auto body service several times in the past few years and every single time I have had an excellent experience. Their customer service is top notch and their work is as well! From their front desk staff... read more5/22/2019
- Ashton B.
This is by far the best place to go if you need work done, I had someone side swipe my brand new Honda Accord LX and I brought it to them. Not only are they super close to the rental car places which is super convenient but they did such... read more5/15/2019
- Andrea T.
Brought my Audi here to get fixed up, as it was a highly recommended shop from multiple Audi enthusiasts. I couldn't be happier with the service provided. Tal, who was my advisor (again, he was also a recommended advisor) was an awesome help, he responded to my emails with questions... read more5/15/2019
- Marleen A.
Had the best experience here. I was in an auto accident and they really took care of me. The staff was so friendly and inviting.5/06/2019
I dropped off my car during my lunch. They offered and paid for an Uber to take me back to DTSD!
Thank you for fixing... read more
- Dorian B.
This is my second review on Chapparone Auto Body. I had purchased a newer BMW in the last year and I am very meticulous about taking care of the car. One day I was driving on the freeway and another car chucked a large object at my hood and windshield.... read more5/06/2019
- Natalie U.
I can't say enough great things about Tal and the guys at Chapparone! From the moment my car was dropped off they were on top of the repairs & worked hard to get me my car back as soon as possible. They had great communication, made sure all parts were... read more5/02/2019
- Kevin P.
Amazing auto collision repairs shop in the San Diego, so I have taken my two of my cars and had some body work done, I also referred my friend mohammad he had his car fixed too.5/02/2019
But we both had same issue and only one complain with front desk lady, not... read more
- Christian D.
This auto body shop is awesome. They did amazing body and paint work. I couldn't be more happy with the work on my vehicle. Not to mention the great customer service. Ask for Tal if you need anything done to your car he was very helpful and quick to respond... read more4/27/2019
- Christopher C.
Highly Reccommend this Auto Body shop. They took a stressful situation and made it less stressful with their great customer service, constant updating and timely work! They went way above and beyond and we even recieved a thank you card in the mail after the work was done from Tal... read more4/25/2019
- Jessica D.
Everyone at Chapparone Auto Body was so helpful and nice. They did a great job fixing my car. Working with them was also super convenient. I decided not to rent a car while my car was in the shop and they paid for my uber to and from the body... read more4/18/2019
- susan n.
Brought my 2016 Honda Accord in to get repairs. They did a great job! Louie was super friendly and helpful. He made my car look brand new again. I am beyond satisfied. This place is the best! They even sent me a thank you note for allowing them to repair... read more4/04/2019
- M V.
I took my car to Chapparone after reviewing all of the Authorized shops USAA is affiliated with. I was very impressed by all of the reviews and while there are couple of one stars, I realize there are people in the world that will ALWAYS find something to complain about!... read more3/30/2019
- Muhammed Y.
The best auto body ever in SAN DIEGO, great professional work very easy going easy to reach them especially Tal , Mark & Lisa is amazing people they really love to help their customers, after my 30 day rental service expired they offered me a loaner car to drive temporarily... read more3/12/2019
- Corey S.
This place is fantastic! My whole passenger side panel got smashed from a girl who hit my car. Everyone was so friendly and kept me up to speed on the update of my car. The team went above and beyond and detailed my entire car inside out and the inside... read more3/12/2019
- Muhammed Y.
The best auto body ever in SAN DIEGO, great professional work very easy going easy to reach them especially Tal , Mark & Lisa is amazing people they really love to help their customers, after my 30 day rental service expired they offered me a loaner car to drive temporarily... read more3/07/2019
- S E.
Tal and Summer did a great job coordinating the repairs of my Jeep Grand Cherokee! I came in on a Monday and dropped it off the same day...and it was fixed 7 days later. I used to detail cars when I was in high school and I have very high... read more3/04/2019
- Marty H.
I am very happy with the service I received from Chapparone. Louie was my service writer and interfaced with my insurance company professional. Interesting note is that my insurance company instructed to use 3rd party parts for the service work.2/18/2019
Louie worked with the insurance company and got the original... read more
- Thalia L.
I am so happy with the service I received from Chapparone. My VW Golf was beat up pretty badly after a parked hit and run but looks better than ever after being repaired by Chapparone. The receptionists I spoke to over the phone were so helpful and patient when answering... read more2/13/2019
- Valerie H.
Amazing work. Quick, efficient, and a beautiful finish. My BMW looks like new after being rear ended by a cement truck. They did an amazing job and a perfect match to the paint. My estimator Rick was great at communicating what was going on and keeping me posted on issues... read more2/06/2019
- Jeni P.
Chapparone auto body is a company that I believe will take care of their customers. They will not let you down. The ladies at the front desk are super friendly and helpful. The gentleman that helped me was Louie. He explained to me what needed to be done (as in... read more2/04/2019
- Stephanie R.
I decided it would be a good idea to do some work on my own car and I completely botched it . I was recommended by a friend to get any and all things done at this place. I'm so pleased with the service, fixing and the end result. Everyone... read more2/03/2019
- Anita W.
I must say.... Im very very pleased with the outcome of the repairs. The staff was more then helpful and informative. Summer was very patient with all my calls... (I called a lot) shes my new best friend... Anywho the pics speak volumes. My car is back to new again... read more2/01/2019
- Cynthia M.
My experience with this company was great from beginning to end! They were friendly, helpful and efficient, especially in following up with the insurance adjuster whom we'd previously made many unsuccessful attempts to contact. When I got my car back it looked as if the accident had never happened. And... read more1/03/2019
- Krystal D.
This place is amazing!! My parked car was hit and needed work done. I came here after reading reviews and sending out requests for quotes and a worker from here replied to me right away. I came in for an estimate and the receptionist was helping a guest so I... read more12/07/2018
- Justin S.
So glad I made the switch to Chapparone, because I live in the area, instead of going with my insurance suggested shop. Going to make my review compact since most has been said already.11/15/2018
What I loved:
- Louie very quick at communication
- Car came back shiny and detailed (and better shape... read more
- Savannah M.
After getting in an accident I was able to get my car into the shop a few days later! They did a great job working with my insurance and getting everything covered, plus extra! I worked with Alisa and Tal during this process, and both were exceptionally professional and fast... read more11/14/2018
- Nicole S.
I went to Chapparone last month for a car repair due to an accident and they did an awesome job! Louis was extremely friendly and helpful, and my bumper looks good as new. I plan to take my car to Chapparone again if I ever need another repair.11/11/2018
Thank you for... read more
- Tiffany R.
Amidst dealing with water and mold damage that had displaced me from my home, I found myself the victim of a hit and run accident. Suffice it to say it just wasn't my week. No physical injuries, thankfully, but having to foot the deductible for damage you didn't cause certainly... read more11/02/2018
- Richard J.
Fantastic service and quality of work. I've gone to lesser body shops and insurance recommended body shops in the past. They always leave you with something to be desired when you pick up your car. I will forever take my car to Chapparone for body work in San Diego from... read more10/31/2018
- Valerie R.
If I can give more than 5 stars I will!!! This is the best auto body! Came in for an estimate for a scratch and was greeted by very friendly staff including Rey the frenchie. Louie came and assessed the damages. He took my car and 5 minutes later it's... read more9/17/2018
- Patty R.
As good as it gets!! I got in an accident last year, some guy rear ended me and I ended up hitting the guy in-front of me. My attorney recommend Chapparone Auto Body & Painting and I am so happy he did!! Mark took care of absolutely everything. He was... read more9/14/2018
- Sophie X.
I used to use Penske, but after dealing with their rude manager, I decided to change to Chapparone. When picking up the car, I met Phil, he was so kind and very carefully removed the tape marks on my car, which he didn't have to. The car was very carefully... read more8/31/2018
- McKaela S.
I am so incredibly impressed by Chapparone! My neighbor had accidentally side swiped my car and was nice enough to tell me. Because of this, her insurance paid for the damages.8/14/2018
What I was first impressed by with Chaparrone was the fact that I could just drop by and do... read more
- Allen M.
I brought my 2017 Jeep Cherokee in after it was backed into in a parking lot. The back bumper had to be replaced and the back hatch also had to be repaired. I had no idea where to go since I was new to the San Diego area, but the... read more8/13/2018
- Stephanie H.
I shopped around to many auto body shops before deciding to take my vehicle to Chapparone. My 2010 RAV4 had been hit on the side, and the rear fender trim needed to be replaced, along with some paint touch ups. My first impression of Chapparone was great- the staff was... read more8/12/2018
- John L.
I had my car keyed and needed it repaired. I have a very good eye for good body and paint work, i was in the trade for over 12 years.8/06/2018
I got to say this shop exceeded my expectations. The paint work was extremely well done and they went beyond... read more
- Muhammed Y.
The best auto body ever in SAN DIEGO, great professional work very easy going easy to reach them especially Tal , Mark & Lisa is amazing people they really love to help their customers, after my 30 day rental service expired they offered me a loaner car to drive temporarily... read more8/01/2018
- Monica D.
I chose Chapparone Auto Body & Painting because of the excellent Yelp reviews and I am so happy that I did! Louie Avalos was my service coordinator and I owe him a huge thanks as I was initially thinking that I would need to pay for my new bumper and... read more7/28/2018
- Mickey A.
I got rear ended at a stop light in my Lexus CT200H. I have had other work done on my cars at Chapparone in the past I knew already that this was where I would be taking my car to get repaired. The process of dropping the car off, processing... read more7/19/2018
- Gerry W.
Great Business - Great Customer Service7/12/2018
From the first call to the time we picked up the car, Chapparone and Louie treated us to a great customer experience.
We went in to have a bumper and window seals fixed; other shops quoted a lot more than Chapparone. Louie said we didn't... read more
- Alice R.
I'm beyond thrilled with the work that Chapparone Auto Body did for me! I ran my Mercedes bumper into a pole and they ended up fixing everything to perfection and then some! Throughout the process, I was always greeted professionally and am so pleased with the entire experience. I'm recommending... read more7/09/2018
- Sylvia H.
Chapparone is an incredibly professional and courteous shop! I came here after getting into an accident, and not only did they repair my bumper, they detailed my car inside and out! The headlight restoration they did was excellent, and they even buffed out some other scratches my car had that... read more6/27/2018
- Maria F.
Went to Chapparone paint and body shop. Best service EVER. went to several places for estimates to fix my fender, they were way over priced. Did lots of research, and saw that Chapparone paint and body shop, on Balboa, had 5 star rating all the way. Rick, my contact guy,... read more6/26/2018
- John O.
Chapparone Auto Body & Painting provided me with a level of customer service and honesty that is unheard of in today's business environment. Some creep scratched "F**k You" on the side of my car. I sent pictures of the damage to several repair places. Some of the estimates were in... read more6/25/2018
- Iam G.
A huge thanks to Rick and the team at Chapparone for taking such good care of me and my car as well as working so diligently with my insurance company to make sure everything was handled correctly and efficiently. The professionalism and courtesy extends all the way from the front... read more6/22/2018
- Mart R.
After searching all over Yelp and asking around for reputable auto body shops, a few people told me to check out Chapparone.6/16/2018
Talk about top notch service! I worked directly with Tal and he was very welcoming. Promised me that he would take care of my car, and that he did!... read more
- Jharmine P.
LOUIE! If you ever need repairs, I would highly recommend for you to ask specifically for Louie. He answered all my concerns and needs in a timely manner and got back to me as quick as possible. I really appreciated the customer service he's given me and on top of... read more6/12/2018
- Katy S.
My brand new car got side swiped badly in the Naval Hospital ER lot by some jerk who didn't leave a note.5/11/2018
Of course, I have a $1000 deductible so I wanted to make sure whoever was doing the work did it well and did it right. I initially had... read more
- Isaiah L.
Though I didn't have my car worked on with them I appreciate their honesty. A few weeks ago my brand new Volkswagen Golf I purchased from VE Kearny Mesa was hit on the side and it took off the entire front bumper. Thankfully the tip was clean for the most... read more5/09/2018
- Boris K.
There is a reason why this place has such a good rating score. No, I don't know them personally... They really are THAT good! After taking my cars to numerous "high end" shops and having them always mess something up, Chapparone has met and exceeded my expectations. Work was done... read more5/08/2018
- Charlie K.
Jeep Grand Cherokee was in an accident with some pretty hefty damage to the front end. I can't say enough about how professional this place is. The experience start to finish is so incredibly easy and painless. The level of service is outstanding.5/03/2018
I have worked in auto for 13... read more
- Van L.
I highly recommend Chapparone Auto Body & Painting! By far the best service I have ever received. They are timely, kind, respectful, accommodating, affordable and go above and beyond. When I go there, I feel like family! If you want quality service and results, this is the place to go!... read more4/16/2018
- Christopher R.
I brought my Land Rover in for some bumper work. The front bumper was a mess. Too many crazy parking scratches. One of the scratches completed removed the paint. I was met by a super friendly staff and Louie the estimate guy. They jumped right on it and I was... read more3/08/2018
- Eric P.
This auto body shop was amazing. The quality of work done to repair my bumper was phenomenal. My bumper looks much better than it did before the accident. The attention to detail, the quality of service and the get personnel are reasons why I recommend Chapparone Auto Body & Painting!2/26/2018
- Jd W.
I just picked up my 2017 platinum F-250 pickup after a older gent ran into me This is like the third time I have used this company. I could have taken my truck to anybody since his insurance covered the damages! As in the past the job is excellent... read more2/22/2018
- Muharem D.
I just picked up my car from Chapparone Auto Body and I could not be happier. The shop kept me informed throughout my entire process, their customer service is top notch. They did an amazing job on the body repair, the paint match is spot on and my car was... read more2/19/2018
- Jessica L.
Over the past few years I've been coming here for paint/body work for all my vehicles. Tal always helps me, such a nice guy and he gets things done quickly. I am always happy with the job and how nice everyone is. This is the ONLY place I will refer... read more2/16/2018
- Logan S.
Very happy I chose Chapparone to work on my car for me. Great work done in a timely manner along with friendly staff. A few months ago I brought in my car to get the front bumper repainted and have the headlights replaced with new ones. Months later the paint... read more2/06/2018
- bryan g.
Two Visits in one Year. New Tacoma and Mercedes repaired to perfection. Service and Office staff were top notch. Found comparable quotes that cut out steps in the paint finish. These guys have been around for years for a reason. Nothing's perfect but these guys are as close as it gets!1/31/2018
- Chris Q.
This place is the best. The work that is completed is top notch and the customer service is excellent. If you have the unfortunate need to bring your car there or you want them to detail your car, you are in good hands. Thanks to Tal, and the rest of... read more1/20/2018
- Lauren G.
Mark Chapparone Jr and team are excellent at what they do plus they are kind, professional and very responsive. My four month old, dark blue Mercedes GLA was keyed down the passenger rear door. A hateful and senseless crime committed while I was doing some volunteer work, made feel sad... read more1/06/2018
- Zach B.
Scratched my truck pretty bad up north off road. When I looked at what happened I thought the truck would never look the same. I then brought it to Chapparone Auto Body. After, The truck came out looking like it did back in 04' when it rolled off the assembly... read more12/11/2017
- Katelin B.
Wow absolutely hands down the best service I have ever experienced from Rick! That man is amazing. He bent over backwards to help me out and make things as affordable as he could. He gave me great sound advice and lots of options to choose from. I almost left in... read more11/29/2017
- Alan T.
I was involved in a little fender bender and I needed a good body shop. The color of my car is normal but I was told that it will be hard to match due to fading. This was definitely not a challenge at Chapparone, they matched the color perfectly and... read more11/04/2017
- St G.
They're awesome. Don't hesitate and go visit this place. All the process was very fast & smooth and the work was nicely done. You can say that they really care and they know what they're doing. And if you're lucky enough, you'll be greeted by Mr Ray, their handsome little... read more10/04/2017