I can’t say enough good things about Chapparone Auto! From start to finish, the experience was absolutely top-notch. Mark was incredible as always—professional, friendly, and truly went above and beyond to make sure everything was handled ...

Perfect everything

Kenny was super professional. Would definitely return if I need insurance claim body work.

My Tesla was hit, and the paint on the rear peeled off. This shop repaired it quickly and did a great job. Kenny was also very nice—he helped me communicate with the insurance company and explained every step of the process.

Ricardo was great at informing me about the entire process and was also accurate in explaining when the repair would be complete. I am happy with the repair and have no complaints. This is by far the best experience I have had at an auto repair shop.

Only place I trust with my vehicles.

Excellent work, great customer service, what’s not to love?? Kenny was a treat to work with. Kept me up to date on all activity.

Drove in with just a question and kenny kossmann was awesome and a pleasure to deal with. You will have all my future businesses. Thank you.

Loved everything about it my experience at Chapperone! So quick, informative, professional, kind and my truck looks better than it did when I bought it! Unreal service!!

Kenny was the best i highly recommend him.

Of all the repair companies I have dealt with Chapparone is by far the absolute best. For any future repairs, I will go no where else. They went above and beyond. Once could not ask for better service, communication, and level of work. I highly recommend Chapparone.

I own a business with a 50 vehicle fleet. We unfortunately have had to deal with our share of accidents. I have to say that of all the body shops I have used, this one does the best work, and most timely. I will only be using them from here on out.

I brought my Tesla Model 3 in for repairs, and the process took about a month. Kenny was very professional and responsive throughout. The final result was excellent—my car looks great! Highly recommend their service!

Amazing experience. Everything was super smooth. I appreciated how they kept me informed throughout the whole process. My car was left like brand new. Customer service was truly 10/10.

We had an amazing experience with this body shop - specifically Kenny who took the absolute best care of our Tesla. He was very communicative and provided plenty of updates during the repair. It was quick, easy and very high quality work. Would definitely recommend!

Phenomenal craftsmanship, proven time and again through fantastic paint matching. I’ve brought two vehicles here and totaling 3 visits so far the work has been outstanding every time and not to mention the customer service. Communicative on lead times, they set realistic expectations, and they do what’s right, informing you every step of the way. Chapparone has set the standard so high there is no other place to go! Thank you Ricardo, and the team at Chapparone!

Excellent customer service and body work! This is my second time using Chapparone Auto Body- both visits were great experiences. Lisa at the front desk was friendly and helpful. Kenny went above and beyond communicating the process, giving me my options, and negotiating on my behalf with the insurance agency to be sure my car was properly repaired and that I got factory parts on my car. Thank you Mark Chapparone, my car looks great. Couldn't be happier. Highly Recommend.

Great service! All of the staff was efficient and professional. Kenny was easy to work with and kept me constantly updated.

If you are in need of auto repair look no further than Chapparone Auto Body & Painting on Balboa Ave. They were recommended by our USAA insurance company. The vehicle was repaired perfectly and was completed almost 2 weeks before the date it was initially promised. Kenny was our customer service rep and kept us informed of the progress in a timely & friendly manner. The car was also cleaned meticuously inside & out upon completion. Chapparone goes the extra mile !!!

Kenny and his team took care of Tesla model 3 for some minor front end damage. Returned it looking like new but the customer service received is what makes it 5 stars. Highly recommended!

Had our Tesla repaired after an accident. Customer service was great and turn around time was quicker than expected. Thank you for a pleasant experience regardless of the not so pleasant circumstances. Kenny was responsive, knowledgeable and kind.

Definitely recommend this shop. Excellent service and the car looked like new after repairs were completed

I just picked up my car at Chapparone and it is flawless! This is the third time using them (two times for me and once for spouse). I'm just as impressed with them as I was the first time I went there in 2019. My car looks brand new and they even buffed out my old headlamp on the drivers' side to match the new one they replaced on the passenger side. They are so professional! From original estimate, drop off and pick up. Shout out to Summer at the front desk and Kenny who was assigned to my case. He kept me informed every step of the way. I NEVER had to chase anyone down to know what was happening. I hope I don't have to need auto body repair again, but if I do, I know where I'll be going.

Chapparone is the real deal! I had an amazing experience with Ricardo, and the whole team is very attentive and transparent which put me at ease. They did an amazing job, my car looks brand new and when I picked it up it had been detailed inside and out as well!

My Maserati was a tough repair in that there were no parts as I had a model that had not been made prior. The parts had to come out of Italy, so a slight delay in being able to tackle the job. With this delay, I was kept in the loop and knew what to expect. This lessoned anxiety! The parts came and the body work was remarkable!! Chapparone's customer service is exemplary. I am certain they are all extremely capable, but I must mention my personal contact for the work was Ricardo who could not been more spectacular.

Every staff person I encountered was friendly and helpful. My car looks amazing and the paint match was fantastic. They even did several little things outside of the job just to be helpful such as putting my front license plate on (I just hadn't done it yet) and filling my gas tank (I unfortunately handed my car over to them virtually on empty). Great communication, and my car was done on time. By far the best auto body shop experience I've ever had. I don't recall ever leaving a review online before, but these guys deserve the public praise.

Great work on our car. Replaced a damaged bumper in the time promised. Looks great!

The staff is friendly and professional, and the work is top notch. They completed the work a day early, even when I added two claims to the original work. My car looked like new when they were done.

Also performed an excellent exterior detailing of my car 👍

Amazing shop wonderful personal and exceeds expectations every time

I don’t usually leave reviews, but I have to comment on the stellar service I received from Chapparone auto body shop! I own a 2023 Tesla model 3 and it was hit in a parking lot. I’ve owned many cars before and have had unfortunate … More

4 star satisfaction

Likable staff.

About a month ago our Tesla Model 3 was hit in the back right corner by a pickup truck, causing damage to the body. We filed with our auto insurance who recommended another body shop that we weren't too confident about. After searching many different review sites I kept seeing Chapperone Auto Body & Painting, and was very impressed with all of their great reviews. We scheduled an appointment with Fernando, who was very customer service oriented, and kept us informed through the entire process. He even took the time to go through the revised damage estimate with us on the phone, since there were some additional repairs the insurance estimator did not include, (he based the initial repair estimate on a photo of the car damage). Chapperone completed the body work in one week. Fernando was great when we picked up the car and walked us through all the work Chapperone did, and the paint was matched 100%! A few days later it was also a very nice touch to receive a thank you card from Fernando with an extra surprise!! We highly recommend Chapparone Auto Body & Painting should your car need body work. They are a first class shop!

We had an excellent experience with Chapparone from start to finish. The repairs came out good as new, and the staff were communicative with timelines and processes. Everyone we spoke to was nice and professional. Even with construction going on in part of their lot, the place felt like a well-oiled machine.

Very good work and customer service. They are on expensive side but maybe it was because my car was a Tesla.

I had an outstanding experience with Chaperone. After months of back and forth and runaround from my insurance company and their willingness to pay for repair to my car at the dealership, I saw reviews and comments for Chaperone that made me decide to give them a chance to repair my vehicle. While other shops weee quoting 3+ weeks and a higher price, Chaperone could do it for a little less in one week. I took my car in and had it back in just over a week and it was like new! Their rep Jake was friendly and helpful and I was extremely satisfied! I highly recommend this shop. I hope I never need body repair again, but if I do I’ll take my car to Chaperone!

Great service

I don’t usually leave reviews, but I have to comment on the stellar service I received from chapporone auto body shop! I own a 2023 Tesla model 3 and it was hit in a parking lot. I’ve owned many cars before and have had unfortunate incidences like this that needed repair. Based on my novice history of car repair, I thought that the damage would likely be some thing that could be repaired with PDR. However, I wasn’t certain, and I received the estimate from my insurance adjuster, which suggested the same, but had a low estimate. I took the car to two certified Tesla auto repair shops, and both of them gave outrageous estimates that included months of repair time including removal and replacement of OEM parts including side door panel, rear bumper, and even the backseats! After doing some research online, I found that there is an unfortunate large amount of cases where Teslas and other cars are getting work done that is unnecessary. After getting those estimates, I found chapporone body shop and asked for an estimate. At this point, I wasn’t sure if I was going to get the same treatment and information as the other places. That’s when I spoke to Jake and met the team at chapporone and was told by the Tesla certified mechanic that my car would look as good as new using PDR. The estimate came out to be a fraction of what I was quoted with the other shops which was amazing! I couldn’t be happier and thankfully the car is great and looks perfect. Thank you so much to the team at chapporone and Jake for your honesty, professionalism, and - in general - all the Help! I can’t recommend this body shop enough, especially to Tesla owners. You won’t regret working with them!

Took my car here to get fixed after getting into an accident. I was in contact with the owner Mark, amazing customer service!!! They got my car finished faster than what was quoted. It was supposed to be a week and half job and was finished in 5 days. They were in contact with the rental car agency with updates for me. Detailed my car and left it looking brand new. 10/10 recommend this shop !!!!

The ONLY place I trust my vehicles.

Exceptional in every way. Did a phenomenal job to repair some minor damage to the rear bumper of my Tesla Model 3. Very fast, I had the car back in a matter of days. They also cleaned it thoroughly (inside & outside) so it is good as new. Basically went above & beyond. Highly recommend for Teslas!

Ricardo was great to work with. He did a great job on our Tesla model 3 to make sure all our needs were met with replacing the rear bumper and front sensors. He even polished off minor body scratches. Highly recommend!

Great service

Jake did a great job on my car! My Tesla looks brand new. Would highly recommend.

Jake did a great job on my car! My Tesla looks brand new. Would highly recommend.

Great service, and transparency. Ricardo is very friendly, and understanding.

I would like to thank Ricardo he did such an amazing job with my Honda civic. He has the best customer service! He always kept me updated on what was happening and he dealt with my insurance. I highly recommend going with Ricardo.

Absolutely loved working with this company. My POC was Jake and he was super friendly and communicative. They detailed my car really well and even charged up my Tesla battery! Strongly recommend them to anyone.

Mark and the his team is amazing from start to finish. Class act 100%. I will never take my business anywhere else.

Got my Tesla back bumper fixed here and it was so easy! Dealt with jake and he was super friendly and helpful. Would highly recommend!!

Great customer service and fine auto body repair. Beautiful work on the subaru accent.

Roberto Martinez and the entire staff was great

Great customer service and fine auto body repair.

Hands down best body shop in SD. So professional, quick, and precise. Repeat client forever!

Great customer service and work on my vehicle was excellent.

Best auto body shop in San Diego! Don't take your car anywhere else other than Chapparone Auto Body.

Jake, who is super nice and professional and the crew at Chapparone are simply outstanding. You are handled professionally from the front reception to estimating to the actual work being completed. The work is done at a consistent high level, showing pride in what they do. There is a strong "service ethic" that is evident throughout this shop. Regular communication was much appreciated. Prior to delivery the car was carefully and completely detailed. Highly recommended.

Ricardo and Donnie are amazing and straight up miracle workers! Ricardo and his team were able to fix my SUV bumper flawlessly (paint match, mounting, turn around time, flexible as I had to move the repair date a few times, etc.). The kicker was the service and communication. They also performed an amazing detail to the interior and exterior working around my mounted Yakima box that was on top of the car at the time of service. The car was dirty after ski trips to Big Bear, they cleaned it up nice and back up their work! 10 stars if it was possible!!!

Staff was very professional and very knowledgeable about the work that they do and the facilities was very clean and environmentally friendly.