Auto Body San Diego, Auto Paint San Diego
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We met by accident
Chapparone Auto Body & Painting | Since 1974
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In a Collision? Need Repair Services?
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Chapparone offers hassle-free collision repair and a lifetime guarantee. To request an appointment, click the button, call us, or start a live chat with one of our representatives.
WORK HOURS
Mon- Fri: 8am to 5pm
SATURDAY CLOSED
SUNDAY CLOSED
Estimates written:
Mon - Fri 8am - 4:30PM
(by appointment only)
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Our Services
Superior Quality Process & Repair Services
State of The Art Auto Body & Collision Repair
Proudly serving San Diego with superior quality and auto body service to our customers for 45 years.
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Frame, Unibody & Structural Repairs
Here at Chapparone Auto Body, we use state of the art equipment for our frame and uni-body repairs.
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Custom "Exact" Paint Color Matching
With the combination of highly trained and experienced painters, age old color matching techniques.
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High-End Environmental Friendly Painting
Chapparone Auto Body & Painting has been an auto body repair facility in San Diego for 45 years
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Accurate Computerized Estimating
To ensure our customers get the fairest and most honest repair estimate, we use the top rated auto body estimate system in the business. Our estimating system allows us to cater to each car and each customer. The estimating system is very detail oriented which makes it easy for the customer to understand exactly what is going to be fixed on their vehicle. This allows us to show the customer first hand why the price of the estimate comes to that total. Allowing us to educate the customer about their vehicle and illustrate that we are taking the right steps to complete the repair to perfection.
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Happy Client Reviews
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Sally K.
After an electric bike hit my day old Tesla, I knew I needed EXPERTS to fix me up! A friend of mine referred me to Chapparone - They are one of the few Tesla authorized repair shops in San Diego. It was not close to home, so I was a little hesitant, but they killed it! Summer at the front desk was so understanding and sweet, Ricardo the estimator was very detailed and so organized! But Danny/Donny killed it! He made me feel like I was the only customer! My car came back GORGEOUS!... read moreAfter an electric bike hit my day old Tesla, I knew I needed EXPERTS to fix me up! A friend of mine referred me to Chapparone - They are one of the few Tesla authorized repair shops in San Diego. It was not close to home, so I was a little hesitant, but they killed it! Summer at the front desk was so understanding and sweet, Ricardo the estimator was very detailed and so organized! But Danny/Donny killed it! He made me feel like I was the only customer! My car came back GORGEOUS! They worked well with my insurance company which always makes everything easier! I highly recommend them! THANK YOU! read less9/21/2022
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Kalani C.
My car was damaged in a rear bumper accident. I brought my car to Chapparone to get it fixed. They were very accommodating from the start and got slid into a open spot later that week. My car was fixed within a week and a half. Looked brand new, clean, and no hiccups. Easy and smooth transaction from the auto body, insurance company and myself. Ricardo was excellent and superb customer service. I recommend for anyone needing quick and fast service. Thanks for everything. They fixed and kept the parts OEM on my 2015 4 runner.8/17/2022 -
Jennifer C.
Got an appointment pretty easily. The front desk was really kind and got me started a little before my appointment time.8/16/2022
Ricardo is awesome and answered all my questions and was very knowledgeable about everything. He is super helpful and I would definitely recommend this place to anyone. Do keep in mind they do only work on cars made 2014 or later.
There are like 3 or four parking spots. Depending on how bad the damage is I would say it takes no more than 20 minutes for them to go over everything with you. -
Reba C.
Always a pleasure doing business with The Chapparones. I was in and out in good time and my car looks brand new again. I highly recommend them!8/13/2022 -
Colton A.
My car was brought here for an insurance claim and my car left chapparone looking better than when it went in. I need a dent pulled and they ended up replacing my door and Ethel decals that were on the vehicle. It took a little longer than expected but the results are worth it. The biggest thing for me is my car was detailed and shine when I received it hopefully The next time I get bodywork done it will be to add something and not repair something; either way I will choose chapparone as my go... read moreMy car was brought here for an insurance claim and my car left chapparone looking better than when it went in. I need a dent pulled and they ended up replacing my door and Ethel decals that were on the vehicle. It took a little longer than expected but the results are worth it. The biggest thing for me is my car was detailed and shine when I received it hopefully The next time I get bodywork done it will be to add something and not repair something; either way I will choose chapparone as my go to shop for those needs. read less7/12/2022 -
William P.
Except for the few certified ones, most high-end shops will not take work on Jaguar cars, and those certified will not work on twenty-year-old ones such as mine. The liquid, lacquer-like finish and clearcoat together with the continuous curves make the work difficult, to say the least. Enter the crew at Chapparone who took on the job and achieved the best dent removal and paint match, even when it required recoating half the car to repair a dent in the rear quarter-panel. All the work was carefully explained to me beforehand, and I was made to feel... read moreExcept for the few certified ones, most high-end shops will not take work on Jaguar cars, and those certified will not work on twenty-year-old ones such as mine. The liquid, lacquer-like finish and clearcoat together with the continuous curves make the work difficult, to say the least. Enter the crew at Chapparone who took on the job and achieved the best dent removal and paint match, even when it required recoating half the car to repair a dent in the rear quarter-panel. All the work was carefully explained to me beforehand, and I was made to feel confident that the result would maintain the condition and value of the car. Goes without saying, my confidence was justified. read less7/11/2022 -
Steven T.
Was rear ended on the freeway. Car was drivable. Chapparone was recommended by a friend.5/30/2022
They explained all the differences between what the insurance said and what was going to happen in a manner that was clear, professional, respectful and thorough. They fixed all the issues with the car that were a direct result of the collision in question, even those that were not seen initially by them or the insurance company.
They were able to get ahold of the insurance company to help resolve an issue of payment at the last minute when we couldn't. They even cleaned the... read moreWas rear ended on the freeway. Car was drivable. Chapparone was recommended by a friend.
They explained all the differences between what the insurance said and what was going to happen in a manner that was clear, professional, respectful and thorough. They fixed all the issues with the car that were a direct result of the collision in question, even those that were not seen initially by them or the insurance company.
They were able to get ahold of the insurance company to help resolve an issue of payment at the last minute when we couldn't. They even cleaned the rims and tires before returning my car.
Basically they did everything a person could want from a body shop and more. I was very impressed with Chapparone. I recommend Chapparone to anybody who needs work done read less -
Heath M.
Recently I needed minor repairs including paint work on my vehicle, and researched shops in my area. Chapparone is a preferred body shop with my insurance company (USAA), so I stopped in for an estimate. Ricardo and company was fantastic. They initially told me 4-5 days to complete the work on my vehicle, but then with the lead time (my appointment was 4 weeks out due to current work loads for the shop) they were able to ensure parts were on hand when my vehicle was dropped off, and they were able to return my vehicle back to me in... read moreRecently I needed minor repairs including paint work on my vehicle, and researched shops in my area. Chapparone is a preferred body shop with my insurance company (USAA), so I stopped in for an estimate. Ricardo and company was fantastic. They initially told me 4-5 days to complete the work on my vehicle, but then with the lead time (my appointment was 4 weeks out due to current work loads for the shop) they were able to ensure parts were on hand when my vehicle was dropped off, and they were able to return my vehicle back to me in 2 days.5/13/2022
The work completed was top notch. I recommend Chapparone for your auto body repair needs. read less -
Nicole D.
Unfortunately my new BMW has been a magnet for people hitting me, sideswiping etc... I did extensive research before choosing this spot. I've now taking my car here twice for repaired and would 10/10 recommend!! The staff is fantastic and their communication is ON POINT. Heaven forbid I have another issues but if I do I'll be bringing it back here.5/11/2022 -
Daigo Y.
This man in the attached picture, taken just four hours ago today, is Ray, an employee at Chapparone. Ray is one of the reasons why Chapparone is rated five stars, and Ray is one of the reasons why I don't lose hope in humanity, despite all the disappointing, infuriating or depressing stories and news we encounter every day.4/06/2022
A couple of nights ago, my teenage son ran over a dead deer with my car, which caused its underbody cover to hang loose. When I took it to Chapparone this afternoon, I found out that they were unable to fix... read moreThis man in the attached picture, taken just four hours ago today, is Ray, an employee at Chapparone. Ray is one of the reasons why Chapparone is rated five stars, and Ray is one of the reasons why I don't lose hope in humanity, despite all the disappointing, infuriating or depressing stories and news we encounter every day.
A couple of nights ago, my teenage son ran over a dead deer with my car, which caused its underbody cover to hang loose. When I took it to Chapparone this afternoon, I found out that they were unable to fix it immediately, as they were fully booked until June(!!). However, instead of turning me around (which he could've easily done), Ray decided to get on the ground in the parking lot, still burning hot from the scorching California sun, stick his head undercarriage where it still smelled like dead meat, and see if he can temporarily fix it with few clips, so we can safely drive around until we get it permanently fixed. He tried multiple types of clips until he got it right, patiently going back and forth between my car and the shop. When he was done, I thanked him and asked him how much I owed him. He said I didn't owe him anything. Feeling super grateful and not really knowing what to do, I awkwardly tried to hand him $60 in cash, telling him I wanted him to have some drink on me. -- He graciously declined to take it, saying that he would like others to help him when he needs help, and that's why he did this, and that's why he couldn't take money from me. Obviously, "do unto others as you'd have done to you" is the philosophy and principle Ray lives by. He is a man of principle. This is why I'm here writing this today, giving Ray at Chapparone well-deserved five stars. Thank you Ray, you made my day and you make this world a better place!! read less -
cyrus n.
Brought the car in for some more body work. Due to Covid and parts availability they couldn't get me for 8 weeks but I decided to wait. Once my car was in they took it apart, found some more damage, got the adjuster to change the estimate, and did a whole heap of work on it. Got it back and couldn't be happier with the quality of work. If you've lived in San Diego you know the Chapparone family are definitely car people. But they also know how to treat people. Doesn't matter if you have a 918 Spyder... read moreBrought the car in for some more body work. Due to Covid and parts availability they couldn't get me for 8 weeks but I decided to wait. Once my car was in they took it apart, found some more damage, got the adjuster to change the estimate, and did a whole heap of work on it. Got it back and couldn't be happier with the quality of work. If you've lived in San Diego you know the Chapparone family are definitely car people. But they also know how to treat people. Doesn't matter if you have a 918 Spyder or a Corolla, they will treat you and your car great. Thanks again Ray! read less3/28/2022 -
Drew D.
Believe the hype! Chapparone is best-in-class. This was my first experience w the shop and the [abundant] 5-star reviews are legit. Their Customer Service, Workmanship, Communication, Scheduling, etc. are all top notch. They earned a new customer for Life!2/23/2022 -
Holly S.
The front of my car was totally smashed in from a hit and run and it looked awful. After reading great reviews online I decided to get it repaired at Chapparone Auto Body. I corresponded with Ray Garcia during my repair time and he was great! He kept me very updated about the status of my repairs and when I went to pick up the car it was beautiful and somehow also smelled new! I appreciated the team at Chapparone and the work they did for me! I would definitely recommend this place to a friend and would go back... read moreThe front of my car was totally smashed in from a hit and run and it looked awful. After reading great reviews online I decided to get it repaired at Chapparone Auto Body. I corresponded with Ray Garcia during my repair time and he was great! He kept me very updated about the status of my repairs and when I went to pick up the car it was beautiful and somehow also smelled new! I appreciated the team at Chapparone and the work they did for me! I would definitely recommend this place to a friend and would go back in the future! read less2/20/2022 -
S C.
Let me say RICARDO MARTINEZ deserves more than this 5 star yelp review.2/09/2022
I have used Chapparone a few times and every time they blow me away with excellent work.
From the first phone call with Summer to everyone that worked on my car, the results were outstanding. Over the years I have recommended this place to several friends and colleagues.
Ricardo Martinez took care of my car and his customer service was beyond ANY 5 star service.
He is the nicest guy you'll ever meet and so good with his work. Professional top notch and a problem solver. He went so much... read moreLet me say RICARDO MARTINEZ deserves more than this 5 star yelp review.
I have used Chapparone a few times and every time they blow me away with excellent work.
From the first phone call with Summer to everyone that worked on my car, the results were outstanding. Over the years I have recommended this place to several friends and colleagues.
Ricardo Martinez took care of my car and his customer service was beyond ANY 5 star service.
He is the nicest guy you'll ever meet and so good with his work. Professional top notch and a problem solver. He went so much beyond what was expected and you know he takes pride and devotion to his work.
Ricardo kept me in the loop with updates and worked late hours to follow up. He was very quick in assessing problems and delivering solutions. I had a great piece of mind knowing my car was in excellent hands with Ricardo. My car looks even newer than when I bought it new from the dealership!
I've always had excellent service with Chapparone.
But this time Ricardo just made it on a level that I don't think I'll ever get that level of quality of service at any other company. He also sent a thank you card with a gift! Such a sweet gesture. read less -
Clarissa L.
If I could give this place 10 stars, I would. The professionalism the employees have is unlike any other place I have ever been before. Everyone I talked to there is just so caring. I got into a bad car accident and my car was towed away. Unsure of what to do the receptionist (sorry I don't remember her name) was great, she called the tow shop and my insurance and handled business. Ray has been taking care of my car since the accident. He did a great job managing the appraisal and keeping me updated on my car's... read moreIf I could give this place 10 stars, I would. The professionalism the employees have is unlike any other place I have ever been before. Everyone I talked to there is just so caring. I got into a bad car accident and my car was towed away. Unsure of what to do the receptionist (sorry I don't remember her name) was great, she called the tow shop and my insurance and handled business. Ray has been taking care of my car since the accident. He did a great job managing the appraisal and keeping me updated on my car's progress. I'm beyond impress with their work. read less2/02/2022 -
Christian X.
Unfortunately my car was rear ended on my way home from Los Angeles to San Diego in the morning and I was struggling to find a repair shop that offered same day walk ins. Thankfully Chapparone Auto Body and Painting does just that and takes immediate walk ins with no appointments!1/21/2022
I had the pleasure of working directly with Ricardo Martinez. He was extremely professional throughout the whole time on working with him. He was patient and was thorough to explain all the potential issues that may have been caused by the collision. They even booked me in much earlier which... read moreUnfortunately my car was rear ended on my way home from Los Angeles to San Diego in the morning and I was struggling to find a repair shop that offered same day walk ins. Thankfully Chapparone Auto Body and Painting does just that and takes immediate walk ins with no appointments!
I had the pleasure of working directly with Ricardo Martinez. He was extremely professional throughout the whole time on working with him. He was patient and was thorough to explain all the potential issues that may have been caused by the collision. They even booked me in much earlier which was perfect!
What is also very nice is that they are literally next to a rental car business so if you needed a rental it was within walking distance. I received my car back in perfect condition and they even went above and beyond to do additional calibration to ensure my car was in 100% condition. I was more excited they were able to match the paint perfectly since it was a difficult color to match (Sonic Gray Pearl).
Unexpectedly they also sent me a card in the mail to follow up with me. Now that is extra on top of the service that they provided. I can surely say that I will be returning to Chapparone Auto Body and Painting should the need ever arise. Thank you once again for taking very great care of my car Ricardo and for your professionalism throughout the whole experience! 11/10! read less -
Bryan B.
Just had my car detailed at Chapparone. Did just a fantastic job, car looks like it just came out of the dealer brand new. I had it done because my daughter had her truck detailed and they did an equally great job. Really did a great job on a very dirty interior. While I was checking my car in I mentioned I needed to get new tires, after my car was detailed they drove it over to Discount Tire so I could get new tires put on. Great service by very nice people. Enjoy doing... read moreJust had my car detailed at Chapparone. Did just a fantastic job, car looks like it just came out of the dealer brand new. I had it done because my daughter had her truck detailed and they did an equally great job. Really did a great job on a very dirty interior. While I was checking my car in I mentioned I needed to get new tires, after my car was detailed they drove it over to Discount Tire so I could get new tires put on. Great service by very nice people. Enjoy doing business with them. read less12/22/2021 -
Ryan S.
I was rear ended back in September and found Chapparone as highly recommended repair service here on Yelp. Luckily enough, they are also a member of the USAA repair network and I was able to easily schedule the repair and estimate. The team here is professional, transparent, and I was kept in the loop throughout the entire repair process. Best of all, the work done to my car looks flawless! I will definitely be using Chapparone in the future for any repairs.11/12/2021 -
Vincent D.
This is my third time back at Chapparone Auto Body. This time the wife was rear ended. The crew over at Chapparone did an incredible job fixing the car and their customer service is always five star. I couldn't imagine taking my car anywhere else. Thanks guys!11/06/2021 -
Brandt F.
The reviews don't lie. I did not have an appointment; simply showed up with a newly purchased vehicle that had a few imperfections in the doors and rear bumper. Very friendly staff saw me immediately and was very honest about the cost to repair the bumper, even suggesting DIY alternatives to avoid the high labor cost. To top it all off, he even buffed out the spots in the doors during our conversation. Our interaction only lasted about ten minutes, but the employees went above and beyond, even after knowing they wouldn't be making any money from me. Customer service... read moreThe reviews don't lie. I did not have an appointment; simply showed up with a newly purchased vehicle that had a few imperfections in the doors and rear bumper. Very friendly staff saw me immediately and was very honest about the cost to repair the bumper, even suggesting DIY alternatives to avoid the high labor cost. To top it all off, he even buffed out the spots in the doors during our conversation. Our interaction only lasted about ten minutes, but the employees went above and beyond, even after knowing they wouldn't be making any money from me. Customer service is second nature here read less10/13/2021 -
Ramsee C.
They are on the list for USAA insurance and they did a great job appraising the damage to my car after being rear ended. After calculating the cost of the bumpers and headlights and so forth, they looked carefully at the underlayer and found that the frame of my car was dented. I'm so grateful that they looked closely! I have a long commute and often carry children, so safety is paramount. My car was totaled and I got a new, safer car instead. Thanks for your careful and detailed work!9/28/2021 -
Tony M.
Mark and his team were absolutely amazing. Took out an "unfixable" scratch. Super fast beyond professional and pricing was way more than fair. Can't recommend them strongly enough. Magicians. You don't be disappointed!!8/25/2021 -
Raab D.
My car had gotten scratched with yellow paint and it looked really tricky to fix. I had no idea what to do because I'm not very familiar with how to fix things with cars. So I called Chapparone And a gentleman by the name of Tyler answered the phone and offered to take a look at the car even if it meant I could email him some pictures to get an estimate. He was kind enough to respond to me very promptly and also he gave me a good estimate and told me that he could actually be fixed without... read moreMy car had gotten scratched with yellow paint and it looked really tricky to fix. I had no idea what to do because I'm not very familiar with how to fix things with cars. So I called Chapparone And a gentleman by the name of Tyler answered the phone and offered to take a look at the car even if it meant I could email him some pictures to get an estimate. He was kind enough to respond to me very promptly and also he gave me a good estimate and told me that he could actually be fixed without even needing their help. I came into the store and ask them to look at it in Tyler was kind enough to know that he could easily just get that paint off using acetone. He remove the paint for me really quickly and didn't even charge me. It was very kind of him to do that. He also gave me a very fair and honest estimate on the dent I had in my car. From my interaction with Tyler I can feel comfortable coming back to chaperone for any auto work that I need in my car. read less8/18/2021 -
Sean Z.
They've repaired my car multiple times and always come through with a fair and honest quote and always deliver on their timelines. Staff is super nice and make things easy to understand. The insurance adjustor/estimator even knew them and had good things to say about them which is helpful when handling an accident. The finish quality and attention to detail is top notch!8/10/2021 -
Brian C.
Mark sr and Mark Jr are both amazing individuals who take the time to make you feel like family. They are both empathic people and listen after you have a collision.8/05/2021
Then I was even more impressed when I saw the repair work they did was amazing. You could never tell a repair was made. Also when the car was returned to me it was fully detailed. I can honestly say without a doubt I would recommend anyone to go get their auto fix by Mark and Mark.
Thank you guys
Brian & Laura -
Ira V.
My break light was out and two other shops could not change the bulb as the casing was stuck and they didn't want to risk breaking it. I was advised to take it here. Andrew was the kindest guy. He had my break light fixed in less than 10 minutes and told me it was on the house. Just like that!! Thank you Andrew! You turned a tough day around for me!! Highly recommended! Professional and best of all compassionate!!7/03/2021 -
Sophia S.
Pricing was fair and the actual job was quick. Overall mediocre experience, communication could have been way better. I would give 3.5 stars, rounded up since actual repair was excellent.7/02/2021
I needed my underbody shield replaced, which was relatively a simple and quick job. A friend recommended this place to me. I got a quote very fast and the price was market average. But when it comes to getting my part and booking the next appointment, there was a long time range. I understand that it needs to be ordered and shipped, but I just wish they kept me informed.... read morePricing was fair and the actual job was quick. Overall mediocre experience, communication could have been way better. I would give 3.5 stars, rounded up since actual repair was excellent.
I needed my underbody shield replaced, which was relatively a simple and quick job. A friend recommended this place to me. I got a quote very fast and the price was market average. But when it comes to getting my part and booking the next appointment, there was a long time range. I understand that it needs to be ordered and shipped, but I just wish they kept me informed. I wasn't informed if my part had been ordered, when my part arrived, and when I could schedule an appointment. Because I cannot schedule an appointment until the part arrives. I always needed to call in the front desk, and they would transfer my message to the tech I am working with by email. One day I was finally informed that my part arrived on Thursday, and my tech would call me to schedule. Yet, the tech didn't call me to schedule an appointment anytime soon. Eventually, he called me the following week and I came on the Wednesday of the following week to get it fixed. When I got the call to schedule an appointment, he apologized that he was so busy... I try to sympathize but I also want my car fixed sooner than later. The actual repair was very speedy though, just around an hour. I am okay with waiting for the part to arrive, but waiting an extra week after it already arrived was just a bit much. read less -
Jaclyn S.
Great service. Fast repair. Got my car back as good as new and clean!! 🙂 Also got a friendly 'Thank You' card in the mail.6/26/2021 -
Nothing To Say S.
They did a fantastic job repair our brand new car. Louie was very accommodating and patient. He went to bat for us when dealing with the insurance company and got us what we deserved. Excellent job.6/22/2021 -
David B.
I was on the freeway and ran over a tire that ripped my whole front end off my Mustang. While I was waiting for the tow truck to get towed, I was quickly scrambling to research a good place to do the repairs. I've had bad experiences in the past with some of these body shops. I found this place on Yelp and it was close to my house. I noticed it had 5 stars with a good amount of reviews. I decided to take a chance.6/08/2021
I've been a General Manager for many... read moreI was on the freeway and ran over a tire that ripped my whole front end off my Mustang. While I was waiting for the tow truck to get towed, I was quickly scrambling to research a good place to do the repairs. I've had bad experiences in the past with some of these body shops. I found this place on Yelp and it was close to my house. I noticed it had 5 stars with a good amount of reviews. I decided to take a chance.
I've been a General Manager for many years running some of the nation's largest restaurants and have owned my own. Customer service has always been a part of who I am. This place by far exceeded expectations right from the start. They waited to take me in as they were closing. While waiting for my wife to pick me up, even one of the ladies was concerned with me waiting outside and offered me a ride as she was leaving.
The owner Mark also is around working closely with his team. He was the one to go over my vehicle and comforted me with the work and coordinated everything between myself and the insurance company. He was honest and up front with the work. He even went above and beyond when my car was ready by anticipating my needs when it came to my black out light covers I originally had. He didn't like how it looked as they didn't fit 100% and took the liberty in tinting my front headlights thinking I would like them. They looked amazing. He offered to take them off if I didn't like them. The tint work prompted me to make an appointment with his window tint business and do my windows. The work was done perfect with both precision and quality. On top of that, my car was done perfectly as well.
I had to bring my car back in to get my grill that we waited for to get that on. I mentioned about a discoloration on my rear bumper and asked him to quote me to get it fixed. They tried what they could to fix it without any charge. They were really fixated on trying to make there clients cars to be looking there best. They really took the initiative when working with the insurance company in repairing and taking my word for the damage that was done.
My experiences as I said have always been mediocre or bad with dealing with body work companies. I felt very comfortable with there work and there personal touch. When I'm ready to work on my small touch ups I need to perfect my Mustang, I will definitely be taking it here. I couldn't be happier, and I'm very meticulous in the details of things. I had a special front license plate called the Sto n Sho. I was adamant on getting this replaced. They replaced it and also gave me my old one while touching it up as well.
There is too much to list on there experience they gave me with my vehicle. I just bought a house in the area and will be sure to continue to recommend them as well as use them for any work I need done in the future. They're 5 stars for a reason! I do my research in finding good businesses via Yelp. It has always assisted me and my family by avoiding making mistakes we have in the passed by not researching whether it's food or other services offered. You don't get this personal touch with mechanics or auto shops. This is a no brainer to bring your vehicle here. No matter what, they'll always make sure everything is right and that you're pleased!
Thank you! read less -
Muriidi M.
This is the 3rd time I'm using CHAPPARONE AUTO BODY.5/19/2021
Awesome front desk customer service, awesome communication! Had some body work done on my 2017 Toyota Camry. Hit and run caused damage on left side. I couldn't be happier with my experience. Specially thanks to Tyler who took good care my car. He also surprise me extra polish on the right side of my car. Which I didn't even ask. I had a couple of scratches on the right side of my car, which wasn't part of deal. But hé took care and surprise me while I was picking up... read moreThis is the 3rd time I'm using CHAPPARONE AUTO BODY.
Awesome front desk customer service, awesome communication! Had some body work done on my 2017 Toyota Camry. Hit and run caused damage on left side. I couldn't be happier with my experience. Specially thanks to Tyler who took good care my car. He also surprise me extra polish on the right side of my car. Which I didn't even ask. I had a couple of scratches on the right side of my car, which wasn't part of deal. But hé took care and surprise me while I was picking up my car! Thanks for taking care my car like your car. Appreciate it. I highly recommend this auto body shop. Thank you to all chapparone team. read less -
Brad W.
I can't begin to express my gratitude for these guys and gals. They not only did an amazing job on my Jeep after I was rear ended but they are the most honest, professional, and kind people I've met in a long time.4/28/2021 -
Sydney C.
I worked with Tyler on getting my front bumper fixed and he was phenomenal with communication. He got my quote within an hour or so and was very thorough on details and was very transparent on the costs. No hidden fees no trying to up charge just because!4/27/2021
We were originally quoted 2 weeks but the car was done in about a week. They are exceptionally fast! When we received the car it looked brand new! It exceeded our expectations. They even cleaned our car inside and out to ensure it came back nicer than received. You really feel taken... read moreI worked with Tyler on getting my front bumper fixed and he was phenomenal with communication. He got my quote within an hour or so and was very thorough on details and was very transparent on the costs. No hidden fees no trying to up charge just because!
We were originally quoted 2 weeks but the car was done in about a week. They are exceptionally fast! When we received the car it looked brand new! It exceeded our expectations. They even cleaned our car inside and out to ensure it came back nicer than received. You really feel taken care of, that small bit of courtesy is top notch customer service! I was beyond excited! Hands down I would highly recommend them. It's worth it and they do a helluva job! read less -
Alex B.
Somebody hit my car on parking lot and left terrible damages. I was really upset looking at my brand new Tiguan. I was upset even more knowing that quality of repairs can varied and you never know what you are going to get back from body shop. I searched in internet and found that 5 star company Chapparone Auto body and it was right choice! These guys exceeded all my expectations. Tyler the manager was very polite and efficient. They took my car and did amazing job! My car became brand new again. I'm so happy! Thank you guys for... read moreSomebody hit my car on parking lot and left terrible damages. I was really upset looking at my brand new Tiguan. I was upset even more knowing that quality of repairs can varied and you never know what you are going to get back from body shop. I searched in internet and found that 5 star company Chapparone Auto body and it was right choice! These guys exceeded all my expectations. Tyler the manager was very polite and efficient. They took my car and did amazing job! My car became brand new again. I'm so happy! Thank you guys for your hard and excellent job! read less3/26/2021 -
Garret M.
A family owned and operated business that truly cares about their customers and takes pride in the work they do. They are honest, trustworthy and professional. I couldn't be happier with my experience and the repair work is exceptional. Thank you Chapparone Auto Body!3/11/2021 -
Michelle B.
I had my rims powder coated here recently and am thrilled with the results! The staff were so nice, professional, and communicated with me throughout the process so there were no surprises.3/10/2021 -
Karla L.
My car's front bumper was damaged and I chose this shop to fix it after reading the five star reviews. The reviews don't lie. From the initial phone call with Summer, dropping off the car and talking with Tyler and Louie and picking up the car from Susie Chapparone herself, it was great customer service all around. Louie went above and beyond in making sure everything was running smoothly with the insurance and provided additional advice on a separate issue. He felt like a familiar uncle to me. The job they did was A.MA.ZING! I am extremely happy with my... read moreMy car's front bumper was damaged and I chose this shop to fix it after reading the five star reviews. The reviews don't lie. From the initial phone call with Summer, dropping off the car and talking with Tyler and Louie and picking up the car from Susie Chapparone herself, it was great customer service all around. Louie went above and beyond in making sure everything was running smoothly with the insurance and provided additional advice on a separate issue. He felt like a familiar uncle to me. The job they did was A.MA.ZING! I am extremely happy with my car and will recommend them to anyone I talk to. They take that extra step to make you feel comfortable. Thank you for your service! read less3/04/2021 -
Mel C.
Went to Chapperone Auto Body & paint to get the hood of our car repainted due to damage from vandalism. I was met by Louie who was so helpful and friendly. He took our car the same day and had it back to us within 5 days. They did an amazing job! They blended the new paint on the hood with the 10 year old paint on the surrounding areas and you can not tell the difference. We are very happy with the quality of the work and would DEFINITELY recommend them!3/02/2021 -
Jasmine C.
I was in a car accident back in December. I was rear ended in a 3 car accident. I took my vehicle here because my lawyer had recommended them to me.2/24/2021
Tyler and Summer were both very great to me during this whole process. The process took longer because I had aftermarket parts involved. Usually, most auto shops do not replace aftermarket parts. I was fortunate that Tyler was able to help me with this issue.
Throughout the whole process, Tyler kept in contact with me sending me weekly sometimes daily updates on my car and the status of my... read moreI was in a car accident back in December. I was rear ended in a 3 car accident. I took my vehicle here because my lawyer had recommended them to me.
Tyler and Summer were both very great to me during this whole process. The process took longer because I had aftermarket parts involved. Usually, most auto shops do not replace aftermarket parts. I was fortunate that Tyler was able to help me with this issue.
Throughout the whole process, Tyler kept in contact with me sending me weekly sometimes daily updates on my car and the status of my parts. I couldn't have asked for better customer service. His service was superb!
Summer was great as well. Every time I came into the shop, she was friendly and professional as well.
I am happy that my car is fixed to how I had her built originally. It's not easy getting my Japanese Honda Emblems especially as they have to be ordered outside of the country.
Special thanks to Tyler though for really making my experience good throughout all of this. read less -
James S.
Big Thanks To Mark and Rick over at Chapparone. Extremely picky about my vehicles and especially this one. I had a couple concerns that were very minute, but Mark and Rick took care of me and got me looking good! Thanks guys.2/16/2021 -
Stephanie S.
My car looks better then it did before the accident. These guys are absolutely pros. I got quotes from like 6 places and their price was far lower but didn't not change the quality of work done on my car. Rick was so so helpful and awesome to work with and did an spectacular job. All of the staff were so helpful. Stop looking, come here.2/10/2021 -
Nicole P.
I have been bringing my vehicles to Chapparone Auto Body for many years and the service continues to be outstanding! They consistently perform excellent work and are always time efficient and cost effective. I'm so pleased with the over the top work they did on my latest oopsies to my brand new car. I was devastated and they took the time to ensure me that everything was fixable and were able to get my car back in perfect condition in such a timely manner! Thank you Chapparone AB! I'll definitely be referring my friends and family and will be a... read moreI have been bringing my vehicles to Chapparone Auto Body for many years and the service continues to be outstanding! They consistently perform excellent work and are always time efficient and cost effective. I'm so pleased with the over the top work they did on my latest oopsies to my brand new car. I was devastated and they took the time to ensure me that everything was fixable and were able to get my car back in perfect condition in such a timely manner! Thank you Chapparone AB! I'll definitely be referring my friends and family and will be a lifetime repeat customer! read less2/10/2021 -
Ariane P.
Chapparone's whole team was awesome! Alisa and Louis took care of me from start to finish! They both had great communication skills and made sure I felt safe and taken care of. Chapparone also took the time to return my car in a clean and better-than-before condition! Thanks for the great work you are providing to your customers!!2/09/2021 -
Chris G.
Not sure if I have ever been more satisfied with a service then from what I received from the Chapparone team. My car was involved in a hit-and-run so needless to say I was not thrilled to bring my car to an autoshop. However, within seconds of being at this business I felt completely at ease knowing that these guys truly cared about customer service. Louie is such an incredibly nice and thoughtful guy- he worked with me throughout the process of talking to the insurance company and making sure my car was going to be properly fixed. The paint... read moreNot sure if I have ever been more satisfied with a service then from what I received from the Chapparone team. My car was involved in a hit-and-run so needless to say I was not thrilled to bring my car to an autoshop. However, within seconds of being at this business I felt completely at ease knowing that these guys truly cared about customer service. Louie is such an incredibly nice and thoughtful guy- he worked with me throughout the process of talking to the insurance company and making sure my car was going to be properly fixed. The paint on my car was not easy to match but in the end it looked outstanding. I would give this place a 10/10 if I could! Highly recommend! read less2/09/2021 -
Greta M.
What a find! I'm working in San Diego on a construction project and the machines in my hotel are broken and dirty. I did a Yelp search and reached out to these folks. I got a quick response and decided to give them a try. When I arrived Tracy was so friendly and helpful and the price quoted was very reasonable. Honestly it was just a bit more than what the coin operated service would be with the extra bonus that I didn't have to do my laundry!2/08/2021
I dropped off my clothes and received a text just a couple... read moreWhat a find! I'm working in San Diego on a construction project and the machines in my hotel are broken and dirty. I did a Yelp search and reached out to these folks. I got a quick response and decided to give them a try. When I arrived Tracy was so friendly and helpful and the price quoted was very reasonable. Honestly it was just a bit more than what the coin operated service would be with the extra bonus that I didn't have to do my laundry!
I dropped off my clothes and received a text just a couple of hours later that they were ready. I came back and picked up a neatly packed bundle with fresh, clean clothes. I cannot recommend these folks enough! I'll be back soon.Useful 1FunnyCool read less -
Ben L.
I came for an estimate and this company is following social distancing and masking policy. They told me to try paint-less dent repair for my minor dent instead of full body work. The estimator also was familiar with the complex 4 stage paint process for my car, which can't be said for the dealer owned body shop themselves. This is a business with integrity and would return if I ever need more serious work.2/03/2021 -
Jayvee S.
This is my 2nd time to have a bodywork/repair service since June 2016, as always (Susie) the owner's wife treated me like a family not just to accomplish the repair with quality but also a very open minded person to understand my needs. The shop continue to grow and have a very assisting solid team. Tyler as one of the representative took his time to manage & respond to my questions and needs while managing multiple clients. More on that, they keep me updated to every situations as my vehicle is being work on. Im blessed to find Chapparone as... read moreThis is my 2nd time to have a bodywork/repair service since June 2016, as always (Susie) the owner's wife treated me like a family not just to accomplish the repair with quality but also a very open minded person to understand my needs. The shop continue to grow and have a very assisting solid team. Tyler as one of the representative took his time to manage & respond to my questions and needs while managing multiple clients. More on that, they keep me updated to every situations as my vehicle is being work on. Im blessed to find Chapparone as my main staple bodyshop near to where I lived. And will do more business with them going forward.1/28/2021
Thank you Guys! @ Chapparone 🙂 read less -
Linette Y.
After my car was hit by someone, this shop was recommended to me by my car enthusiast friend. I could not have chosen a better team to fix my car. Alisa made the insurance process super smooth, Rick was so accommodating, and the whole team was able to complete repairs in just 2 days! Stellar service! Definitely would recommend!1/06/2021
Furthermore, the color match for my black Honda Civic is on point. I feel like I got back a new car. -
Jordan D.
Can't recommend them enough. Work was first rate, price was better than expected and the entire experience went smoothly from start to finish. My expectations were definitely exceeded!!12/30/2020 -
Elaine V.
10/10! I scheduled my appointment by phone, and it was smooth check in, smooth check out. Tyler kept me informed of any updates, including the fact that they had to keep my car in for longer, which was fine. Not really doing much driving during the pandemic, anyway. Everything was smooth sailing, friendly staff. I can't remember the receptionist's name (sorry!), but she explained all the paperwork very straightforwardly. Louie and Tyler gave a smooth check out experience. I'm very pleased with the quality of the repair. Thank you guys very much!12/30/2020 -
Cynthia G.
Wow is all I can say. After a minor fender bender, the Insurance company of the other driver recommended a few garages. I chose here because they were close to home and within walking distance of the Enterprise rentals. I had an appointment quickly with Lou. He was friendly, fast, and accomodating! He said three days, and he was spot on. They did an expert job my car almost looked like new! I had received a decorative licensce plate and asked them to put it on. Joe was polite and courteous and happy to help. It's the holidays which many... read moreWow is all I can say. After a minor fender bender, the Insurance company of the other driver recommended a few garages. I chose here because they were close to home and within walking distance of the Enterprise rentals. I had an appointment quickly with Lou. He was friendly, fast, and accomodating! He said three days, and he was spot on. They did an expert job my car almost looked like new! I had received a decorative licensce plate and asked them to put it on. Joe was polite and courteous and happy to help. It's the holidays which many find stressful, not here! Chapparone made it so smooth and easy, I highly recommend them! read less12/23/2020 -
Cynthia F.
Great work, perfect repair! I have had the pleasure before, to use Chapparone Auto Repair before, some years ago.12/05/2020
My Audi Q5, was accidentally, hit on the door panel, from someone backing in next to me. The only place I thought of was this company. My past experience was excellent, and this one was too.
A perfect repair, perfect paint match and as always great to work with the owners, and the front desk.
If you are very picky about your car, as I am, this company will not disappoint you.
I would highly recommend... read moreGreat work, perfect repair! I have had the pleasure before, to use Chapparone Auto Repair before, some years ago.
My Audi Q5, was accidentally, hit on the door panel, from someone backing in next to me. The only place I thought of was this company. My past experience was excellent, and this one was too.
A perfect repair, perfect paint match and as always great to work with the owners, and the front desk.
If you are very picky about your car, as I am, this company will not disappoint you.
I would highly recommend you take your car to them for your peace of mind. read less -
Martin M.
The folks there are very nice and helpful. The carbon fiber spoiler from my Tesla had a little bit of damage to the finish. They were able to fix and replicate the OEM clear satin finish and make it look brand new. Several months and car washes later, it still looks brand new!11/24/2020 -
Jonathan G.
I drove in with my Camaro 2015 , I went over a pot hole and my tire went inwards and some bumper damage. Thankfully I had insurance so I just had to pay my deductible. Louie took my car in and I cannot express how excellent of a job he and his team did on my car. I'm beyond satisfied and content with the quality of work, customer service and professionalism. Anytime I had a question I would text him and he'll reply within the hour. I had a good experience with Chapparone, thank you all.11/24/2020 -
John P.
BMW M3 ran into guard rail after to avoid debris. Louie helped me out. It took them only 2 weeks replace parts and repaint half the car including locations they didn't have to do. Great service amazing speed!11/22/2020 -
Stew P.
This place is awesome and way beyond excellent. I was looking for a body shop around town to get my sons vehicle fix. My son ruin his car body alignment and the doors was not opening or closing properly. Of course this is a out of pocket payment and not through insurance. I first ask for an estimate through Yelp and the Owner Mark responded. Mark suggested to bring it to the shop so they can properly see what is the problem. I took the car to the shop and talk to Rick. Rick then ask one of his mechanics... read moreThis place is awesome and way beyond excellent. I was looking for a body shop around town to get my sons vehicle fix. My son ruin his car body alignment and the doors was not opening or closing properly. Of course this is a out of pocket payment and not through insurance. I first ask for an estimate through Yelp and the Owner Mark responded. Mark suggested to bring it to the shop so they can properly see what is the problem. I took the car to the shop and talk to Rick. Rick then ask one of his mechanics to check my vehicle. After properly diagnosing the damage and giving me an estimate, "very good price by the way". I then decided to have this shop a go. I got my vehicle back and it was excellent, they even wash and polished my car. I will definitely tell my family and friends about this place and how their work is way beyond satisfaction. You will love this place! read less11/18/2020 -
Brian W.
My car looks as good as it did when i picked up at the dealer.. great work body and paint work. I had some small door dings taking out while in the shop and the guy did a great job. Louie is great to work with as is the whole team. I highly recommend them for picky European car owners like myself. You want it done right this in the place.11/12/2020 -
Antonina B.
I absolutely loved it here! I got recommended to come here and it was the best decision I made. The service was awesome and the outcome of my car turned out excellent! They made my Renegade Jeep look amazing like nothing ever happened. 10/10!!11/05/2020 -
Reyna P.
I brought my car to Chapparone on a Friday afternoon after I was sideswiped and had pretty significant damage to the driver side of my Dodge Charger. From the initial phone conversation, everyone was extremely helpful. I felt like my car was going to be in good hands. I had done an initial estimate with my insurance company before I arrived, so Alyssa (I might have spelled her name wrong) asked for me to email her all of the documentation that the insurance company gave me. When I arrived to drop off my car, I only had to wait a... read moreI brought my car to Chapparone on a Friday afternoon after I was sideswiped and had pretty significant damage to the driver side of my Dodge Charger. From the initial phone conversation, everyone was extremely helpful. I felt like my car was going to be in good hands. I had done an initial estimate with my insurance company before I arrived, so Alyssa (I might have spelled her name wrong) asked for me to email her all of the documentation that the insurance company gave me. When I arrived to drop off my car, I only had to wait a short amount of time before I was able to speak with Louie, who would be handling everything with my car.11/05/2020
Louie was straightforward and let me know that he wasn't going to call me a million times, if he had updated info, he'd send it in an email. He let me know that the estimate the insurance company gave me would most likely go up and that he would try to make sure that I got the best quality for my money. I asked how long it would take and he let me know that it would be about 2 weeks.
I received an update about halfway through the process letting me know what the status of my vehicle was. The estimate went up significantly, but it was because there was more damage than initially thought. After the initial estimate, I didn't have to speak to my insurance company at all, Chapperone took care of all of it.
My car was done on time and it looks amazing. You can't tell that there was any damage. I would have liked more communication, but it's because I worry too much. Haha. But in all honesty, there was no need for them to contact me often because the work was getting done. I definitely recommend Chapparone and hopefully I don't need any more work done, but if I do, I will definitely go to them. read less -
Christi D.
Rick and Summer and the entire team at Chapparone Auto Body are simply the BEST! They went above and beyond to take care of us. I honestly can't say enough about the SUPERIOR customer service and EXCELLENT communication every step of the way. THANK YOU!11/04/2020 -
J E.
i went in for a very small rust repair. The estimate was more than I wanted to pay, but they gave me some good tips on how to deal with the repair at home. I appreciated the quote and honest suggestion that I do it myself at home.10/23/2020 -
Steven C.
Louie from Chapparone auto and body took care of my needs the minute I walked in. My back bumper was hit at a supermarket parking lot and Louie was transparent with my damages, even offering to reattach the bumper and clips for free. I would recommend this to anyone looking for car services. Thanks again Louie and Eddie, would definitely be coming back for any future work !10/09/2020 -
Francisco D.
First off, since we're in COVID-19 era, these guys are taking the pandemic and safety of their employees and customers seriously. No contact, plexiglass and one person only in the office. Doing it right.10/09/2020
Now, down to the real meat of the review.
My car had some oxidation on the hood of the car and some clear coat failure on the quarter panel. I was curious to see what they would say about each of the issues and what they would recommend. I've visited several shops in the area already so this shop was last on my research list.
I chatted with Louie... read moreFirst off, since we're in COVID-19 era, these guys are taking the pandemic and safety of their employees and customers seriously. No contact, plexiglass and one person only in the office. Doing it right.
Now, down to the real meat of the review.
My car had some oxidation on the hood of the car and some clear coat failure on the quarter panel. I was curious to see what they would say about each of the issues and what they would recommend. I've visited several shops in the area already so this shop was last on my research list.
I chatted with Louie and it was a very enjoyable experience. We had a great conversation ranging from painting a car to paint maintenance.
During this conversation I could pick out a few things. The guys who work at this shop really know their paint. They don't plan to sell you anything you don't need. They'll be honest with you to let you know when you'll need to paint the car and how much it'll set you back by (if it's not through insurance).
Because of Louie, I didn't go through their services. He recommended me to try compounding the oxidation before consider repainting the affected area. It was the best and correct answer.
The quarter panel clear coat failure? Well, clear coat will eventually fail - this is probably a repaint in the future when it gets worst.
Even though I didn't go through their services today, I know I will be visiting them for future auto body paint jobs. Their knowledge, quality and honesty says all it needs to say about getting a job done right. read less -
Ray F.
Took my 2017 Honda Accord in much need of paint rehab after some scrapes. The folks at Chapparone are 100% class from reception through the estimate process and the actual repair / paint. Could not be happier with the job they did. I read Yelp and other reviews from several auto body shops, requested two estimates and went with Chapparone. I would recommend them to anyone.10/03/2020 -
William W.
Used Yelp to get a quote from them for powder coating my wheels and was not disappointed. They were a little higher than other quotes I got, but if you want quality work, it's worth the extra little bit. Mark Chapparone is an excellent communicator and goes above and beyond to help his customers. Highly Recommend!!9/17/2020 -
Samantha G.
Louie did a PHENOMENAL job. Someone sideswiped me causing the damage to my car. Louie explained the entire process of fixing my car. We went through my insurance after I had no hope of them covering the damage. He fixed EVERY dent and scratch seen. Replaced the completely and had the car fixed in less than a week. He gave me an over the top fair assessment and price of repair. All I needed to do at the end of the day was pay the deductible. Dealt with insurance where I didn't have to and as a girl who has... read moreLouie did a PHENOMENAL job. Someone sideswiped me causing the damage to my car. Louie explained the entire process of fixing my car. We went through my insurance after I had no hope of them covering the damage. He fixed EVERY dent and scratch seen. Replaced the completely and had the car fixed in less than a week. He gave me an over the top fair assessment and price of repair. All I needed to do at the end of the day was pay the deductible. Dealt with insurance where I didn't have to and as a girl who has no idea how to manage car repairs he was genuine, honest and professional. Usually this stuff makes me so uncomfortable but I knew my car was in great hands. They even detailed the inside of the car at the time I went to pick it up! Such a nice guy and a great company. Would definitely recommend them to anyone! The hand sanitizer was always available and everyone wore masks. read less9/06/2020 -
Gee Yong J.
I got in a car accident during COVID and went straight to Chapparone Auto Body and had the BEST experience! He took my car in immediately, ensured my insurance company did not take advantage of the situation and gave my car back better than it ever has been! He also completely fixed my car in under a week! Louie was SO kind, professional and helpful. Will recommend him to all my friends and so grateful I stumbled upon his shop on yelp! He is seriously the best! No one will look after you like him.9/04/2020 -
L C.
Really impressed! From start to finish, everything was very professional. Mark clearly loves what he does and holds himself to a high standard. Louie was also fantastic. He sent me updates on the progress of the repair, which was great. The complimentary Uber ride was very much appreciated.9/04/2020
The front bumper of my car was a mess and now it looks as though I just drove it, brand new, off the lot. Not only did they do a great job on the bumper but they also detailed the car, inside and out. My... read moreReally impressed! From start to finish, everything was very professional. Mark clearly loves what he does and holds himself to a high standard. Louie was also fantastic. He sent me updates on the progress of the repair, which was great. The complimentary Uber ride was very much appreciated.
The front bumper of my car was a mess and now it looks as though I just drove it, brand new, off the lot. Not only did they do a great job on the bumper but they also detailed the car, inside and out. My car is a 2011, looks like a 2020! read less -
Meghan M.
Chapparone Auto Body shop is as good as it gets! From getting an estimate to getting my car back, I couldn't be happier. Let's start at the beginning. As a younger woman, it's nerve-wracking taking my car someplace new. Mark helped me get an estimate and helped me through the process of putting in a claim with my insurance and what to expect. Summer got my insurance information and completely handled it. Dropping off was super easy and Louie handled it when the actual was higher than the initial insurance check. I didn't even have to do anything. He communicated... read moreChapparone Auto Body shop is as good as it gets! From getting an estimate to getting my car back, I couldn't be happier. Let's start at the beginning. As a younger woman, it's nerve-wracking taking my car someplace new. Mark helped me get an estimate and helped me through the process of putting in a claim with my insurance and what to expect. Summer got my insurance information and completely handled it. Dropping off was super easy and Louie handled it when the actual was higher than the initial insurance check. I didn't even have to do anything. He communicated with me the entire time. Their location is walking distance to enterprise which is great if you have to rent a car! I got my car back and honestly, thought it wasn't mine because they had detailed my car inside and out. I was stunned! My car looked better than before someone had even hit me. They sent me an uber to get me from work to the shop to pick up my car. Checking out was super easy and Louie made sure to go over everything with me. All the work is covered under warranty. To even top how happy I was with everything, I just received a handwritten thank you from Louie. I can promise you if I ever need anything done, I will be taking it back there! If you are reading this review trying to decide if this shop is for you, go for it!! read less9/02/2020 -
Looing F.
Amazing Staff and customer service. They took my car in and took care of it like it was their own. I had an issue with a ding and insurance was kind of being a let down and did not want to take responsibility. Mark the owner and Louie just told me they would take care of it, and they did exactly that. They kept me updated on what was going on and even helped me with the rental of the car I needed in replacement for the time being. Cant say enough good things about them, Thank you Louie and Mark!8/31/2020 -
Mira T.
Louie was extremely helpful, honest, and friendly throughout my whole experience! Would definitely recommend for any car repairs needed, quick and quality service.8/27/2020 -
Sarah E.
I can not thank Chapparone enough for the wonderful job they did on my car! I had brought my car in after it was badly keyed for a new paint job and repair. Louie was so helpful and made me feel like I was in great hands, which I knew was correct when I picked up my car after a week of being in the shop. I was speechless after I saw the wonderful job the team did on my car! I couldn't be happier with the amazing customer service I experienced and the amazing job on my car. Highly recommend!8/14/2020 -
Conn D.
Excellent service, excellent work, just excellence all around. I had a hellish nightmare with uhaul's 3rd party insurance company (someone hit my car with their uhaul and ripped off my front bumper, had to go through them to get the car taken care of), which resulted in my car being stuck with them since the 1st of July. They didn't charge me for storage for those 26 days and their customer service is fantastic. Louie kept me informed throughout the entire process and made sure everything was taken care of. He was the one who took care of my car... read moreExcellent service, excellent work, just excellence all around. I had a hellish nightmare with uhaul's 3rd party insurance company (someone hit my car with their uhaul and ripped off my front bumper, had to go through them to get the car taken care of), which resulted in my car being stuck with them since the 1st of July. They didn't charge me for storage for those 26 days and their customer service is fantastic. Louie kept me informed throughout the entire process and made sure everything was taken care of. He was the one who took care of my car and he did a damn good job on it. My car looks better than ever and I will be going to them for anything else that needs to be repaired. read less7/28/2020 -
Andrea S.
Excellent customer service and the repairs were quick! My car looked brand spanking new!!7/21/2020 -
Ryan F.
Second time using Chapparone - great work as usual and fantastic communication and follow through. Had a little issue come up in the middle of my most recent repair and these guys with went the extra mile to work through it.7/17/2020
Shout out to Louie - he's the man. -
Sabrina W.
This place has some of the best customer service I have ever experienced. Honest and caring to their customers. I had ripped my front bumper off () and I chose to go through my insurance company for repair. My husband had gotten a quote from them on another one of our vehicles and said he really liked Chapparone and the attentiveness they give to your needs. So I took my car here and WOW. They did an AMAZING job completely fixing my front bumper and even cleaned my car inside and out. My car is back to looking new thanks... read moreThis place has some of the best customer service I have ever experienced. Honest and caring to their customers. I had ripped my front bumper off () and I chose to go through my insurance company for repair. My husband had gotten a quote from them on another one of our vehicles and said he really liked Chapparone and the attentiveness they give to your needs. So I took my car here and WOW. They did an AMAZING job completely fixing my front bumper and even cleaned my car inside and out. My car is back to looking new thanks to Chapparone! We won't be going anywhere else moving forward. read less6/26/2020 -
Jeressa B.
Rick and his team are AMAZING! I came in to get my passenger door fixed because it had a huge dent and various scratches from an accident. Trust me when I say that you will not find a team more honest and reliable than Rick and his guys! They pay attention to EVERY specific detail in the repair and their quality of work is outstanding. I told Rick that I wanted my car to look like the accident never happened and his team made sure that my car looked brand new. They even cleaned the exterior and interior of my... read moreRick and his team are AMAZING! I came in to get my passenger door fixed because it had a huge dent and various scratches from an accident. Trust me when I say that you will not find a team more honest and reliable than Rick and his guys! They pay attention to EVERY specific detail in the repair and their quality of work is outstanding. I told Rick that I wanted my car to look like the accident never happened and his team made sure that my car looked brand new. They even cleaned the exterior and interior of my car! I received different quotes from other shops but nothing could beat what the Chapparone team had to offer. Rick gives you the utmost confidence that your car will be repaired perfectly and that's exactly the type of person I was looking to trust with my car. I would highly recommend this shop to anyone because they truly work wonders. Thank you so much to Rick and his team! read less6/23/2020 -
Fong L.
COVID19 has not affected their superior service. Louis was super helpful through the whole process. He took over getting my insurance claim quickly approved. The repair was completed in less than 2 days.6/16/2020
A week after I got back the car I found my roof rack scuffed. I called and dropped my the next day. Louis didn't question it and asked if they could take it in to fix it. It came back with the scuffs removed.
Auto repair shops can be a crap shoot but not here. They will point out details without... read moreCOVID19 has not affected their superior service. Louis was super helpful through the whole process. He took over getting my insurance claim quickly approved. The repair was completed in less than 2 days.
A week after I got back the car I found my roof rack scuffed. I called and dropped my the next day. Louis didn't question it and asked if they could take it in to fix it. It came back with the scuffs removed.
Auto repair shops can be a crap shoot but not here. They will point out details without you having to tell them. They make recommendations with your best interest in mind.
At the time they offered a special discount for exterior and interior detail for $200...unheard of! Without me having to tell them, they discovered my vehicle had a car bar in the front. They knew not to detail that area but instead did extra detail on the rest of the vehicle.
Thank you Chapparone for a job well done at a great price! read less -
sasha m.
We brought our car into Chapparone after a hit-and-run at a Costco parking lot. The whole left side of the car was smashed up and the guys repaired it (bumper/door/paint match) in less than a week and made it look brand new! The car is impeccable inside and out. Very friendly and helpful staff. Highly recommend!6/12/2020 -
Sandy S.
I unfortunately rear ended someone a few days after gettin my new car. This was my first experience with a body shop as a car owner so I was nervous going around town getting quotes not knowing what to expect. I got a quote from the owner Mark and he was extremely detailed and I felt that I could trust him to make my car all new again. He really took the time to examine my damages and explain to me what would be needed. When I dropped my car off, Louie was the one who took care of everything.... read moreI unfortunately rear ended someone a few days after gettin my new car. This was my first experience with a body shop as a car owner so I was nervous going around town getting quotes not knowing what to expect. I got a quote from the owner Mark and he was extremely detailed and I felt that I could trust him to make my car all new again. He really took the time to examine my damages and explain to me what would be needed. When I dropped my car off, Louie was the one who took care of everything. My car ended up having way more damage once they took the bumper off and he was quick to update me, deal with my insurance, and managed to get my car completed a few days early!! My car looks amazing and I couldn't be happier. Thank you Mark and Louie!! read less6/10/2020 -
Britt H.
Louie, Rick & Summer were amazing! Although, we all had an unfortunate experience with Turo, being that their guest was responsible for damages. Turo did not want to properly restore the vehicle and take care of the situation. However, Louie went above and beyond to say the least. After my experience I will only allow Chapparone to do any body work to my car.6/05/2020
You're car will be in great hands!!
Thank you Chapparone team! -
Georgia J.
I stopped by to get a FREE quote for front end damage on my bumper. Rick Enge came out to look at my car. First of all, customer service and first impressions are very important. Rick was professional and very pleasant. He listened to what I wanted done and acted as if it was equally important to him that my car be repaired to top notch condition. I picked up my car today and it looked like it just came off the show room floor. Thank you Rick.5/05/2020 -
Matthew J.
Phenomenal job! Louie took care of me with fast and friendly service. Highly recommended!4/30/2020 -
Sean L.
Great service, well explained and the estimate process was simple. Louie did a phenomenal job. Would highly recommend.4/27/2020 -
Hector C.
I can't express how happy I am with the customer service, specifically from Rick. He was friendly and helpful through the entire process. The cherry on top was how amazing my car looks. The guys had a hard time matching the paint and ultimately did so beautifully. My car was detailed and even had the headlamps buffed for me. Rick and the guys found a small water leak in the trunk I have been battling with and fixed it for me. I recommend this shop over any other! Thank you to the Chapparone team, I will always come back.4/26/2020
After... read moreI can't express how happy I am with the customer service, specifically from Rick. He was friendly and helpful through the entire process. The cherry on top was how amazing my car looks. The guys had a hard time matching the paint and ultimately did so beautifully. My car was detailed and even had the headlamps buffed for me. Rick and the guys found a small water leak in the trunk I have been battling with and fixed it for me. I recommend this shop over any other! Thank you to the Chapparone team, I will always come back.
After posting this I received an amazing "Thank You" card. I am blown away! Thank you again. read less -
Dan R.
I have had the best customer experience ever here! I highly recommend anyone that wants the best to come here. My Mercedes E55 Wagon was swiped by a small truck. My car is rare and I was nervous it wasn't going to look factory again. I'm so happy to have found Chapparone Auto Body and Painting! Mark Sr., Mark Jr. and his entire team did amazing work. I was so impressed how well everything matched to the rest of the car. It looks show room new!4/25/2020
The love and passion these guys have for people and their cars won't be... read moreI have had the best customer experience ever here! I highly recommend anyone that wants the best to come here. My Mercedes E55 Wagon was swiped by a small truck. My car is rare and I was nervous it wasn't going to look factory again. I'm so happy to have found Chapparone Auto Body and Painting! Mark Sr., Mark Jr. and his entire team did amazing work. I was so impressed how well everything matched to the rest of the car. It looks show room new!
The love and passion these guys have for people and their cars won't be found anywhere else. They know what they are doing, how to communicate and explain the details so you can understand exactly what to expect. After over 40 years the owner, Mark, is still passionate about what he does, quality his shop produces and about every person who walks through his doors. It was inspiring and a testament to Chapparone Auto Body and Painting's success. Mark Jr. has the same passion and mentality and both are now leading Chapparone Auto Body and Painting to further greatness. Thanks again guys! read less -
Hector C.
I can't express how happy I am with the customer service, specifically from Rick. He was friendly and helpful through the entire process. The cherry on top was how amazing my car looks. The guys had a hard time matching the paint and ultimately did so beautifully. My car was detailed and even had the headlamps buffed for me. Rick and the guys found a small water leak in the trunk I have been battling with and fixed it for me. I recommend this shop over any other! Thank you to the Chapparone team, I will always come back.4/14/2020 -
Justine G.
I was looking to get a scratch removed from my front bumper and a large dent removed from the front portion of my car next to the windshield, thanks to something flying up and hitting my car while driving on the freeway. I received a few quotes from places in North County, and thankfully a friend told me about this place and I decided to see what they'd be able to do. Glad I did because they were able to give me a better price than the other places. I went in and got a quote on a Friday with... read moreI was looking to get a scratch removed from my front bumper and a large dent removed from the front portion of my car next to the windshield, thanks to something flying up and hitting my car while driving on the freeway. I received a few quotes from places in North County, and thankfully a friend told me about this place and I decided to see what they'd be able to do. Glad I did because they were able to give me a better price than the other places. I went in and got a quote on a Friday with Louie, dropped off my car Monday morning and it was ready for pick up Wednesday evening. My car looks great! I will definitely use them again and recommend them to anyone who needs their vehicle repaired. Louie was great, friendly and in communication with me the whole time. read less4/06/2020 -
Carolina M.
They where really helpful & recommended this places3/18/2020 -
Lori L.
Our family has used Chapparone Auto Body a number of times over the years. They have always exceeded our expectations!! Pride of workmanship has always been a hallmark. On this occasion they dealt with damage to our NEW range rover. It looks like new (again)!! Thanks guys!!!!3/11/2020 -
Leanne T.
Very honest. I had another shop tell me I needed thousands in repair. They wiped off areas with a lacquer and no repair was needed at all! They could have taken advantage of me, but didnt. Amazing!3/07/2020 -
Steve V.
These guys do excellent body work and their service is outstanding. When I smashed up my beautiful 4Runner they took care of everything and fixed it up like new. I especially appreciated how they took charge of everything, arranged the towing, and contacted and engaged my insurance company to get the ball rolling.3/07/2020
Big thanks to Louie and the entire team! -
Kim R.
I just want to start out by stating AGAIN... WOW‼. A+++++. Seriously not just because of the work that they do there is always impeccable but the personal customer service that you get from them is the beat. About 20 years I have been getting work done at Chapperone, I have complete faith in them for being able to do the really hard detailed work RIGHT. You know there are always those times when it is just not right, well they make it right. I could tell my heart breaking story behind this post but I'll just save... read moreI just want to start out by stating AGAIN... WOW‼. A+++++. Seriously not just because of the work that they do there is always impeccable but the personal customer service that you get from them is the beat. About 20 years I have been getting work done at Chapperone, I have complete faith in them for being able to do the really hard detailed work RIGHT. You know there are always those times when it is just not right, well they make it right. I could tell my heart breaking story behind this post but I'll just save you from that and just say Mark Chapperone Jr. has a grade A+ establishment there at Chapperone. Thank You ‼ read less3/06/2020 -
Pam T.
The customer service is over the top here! They fixed my brand new Range Rover in no time flat and then washed it better than when I bought it brand new! Excellent prices - service and beyond quick turnaround.2/29/2020 -
Selena G.
My car was side swiped pretty badly in front of my house. I was referred to this shop from multiple people. I have a 2012 BMW and from the second that I arrived to the time that I left, I had the absolute best experience.2/27/2020
When I dropped it off for an estimate, I was greeted by the owner, Mark and his wife. They discussed how they were planning to fix it and I was in and out quickly.
They handled everything with the insurance company and kept me informed every step of the way. Rick, my estimator was very... read moreMy car was side swiped pretty badly in front of my house. I was referred to this shop from multiple people. I have a 2012 BMW and from the second that I arrived to the time that I left, I had the absolute best experience.
When I dropped it off for an estimate, I was greeted by the owner, Mark and his wife. They discussed how they were planning to fix it and I was in and out quickly.
They handled everything with the insurance company and kept me informed every step of the way. Rick, my estimator was very friendly and informative.
When I picked up the car it was quick and easy and it looked better than before it was hit.
I highly recommend anyone to this shop. Overall great experience, customer support and repair. Thanks, Chapparone! read less -
Robert C.
My mother brought her Lexus RX to Chapparone after someone hit her car. She was greeted by the owner Mark Chapparone who walked her through the process and helped her with an estimate of the damage. Super nice guy btw who my mom really appreciated. She arranged for a date to bring the car in and Louie took care of everything else. They even have enterprise rental car a few doors down so that made it super convenient.2/21/2020
Start to finish was a great experience and the car turned out perfect. They went the extra mile to clean the exterior... read moreMy mother brought her Lexus RX to Chapparone after someone hit her car. She was greeted by the owner Mark Chapparone who walked her through the process and helped her with an estimate of the damage. Super nice guy btw who my mom really appreciated. She arranged for a date to bring the car in and Louie took care of everything else. They even have enterprise rental car a few doors down so that made it super convenient.
Start to finish was a great experience and the car turned out perfect. They went the extra mile to clean the exterior and interior for her. No wonder they have such great reviews on Yelp. Thanks Mark and Louie for helping my mother out and making this unfortunate event a positive experience! read less -
Michaela M.
I brought my car in recently to repair a cracked bumper. Mark knew we were shopping around for estimates and offered to match competitor's pricing. He also took the bumper off to look at any additional damage that may have occurred so we knew just how much it would be before committing. The paint color matched perfectly and I got my car back, detailed within 2 days. They go above and beyond for their customers.2/17/2020 -
Dani F.
California's horrid highways attacked my front bumper and Chapparone did an outstanding job repairing and replacing my front bumper. The color and shine are perfect. The customer service was amazing. Shout out to rick. I'll be absolutely be coming back for any other work.2/15/2020 -
Paige B.
We went here to get some body work done, and I can't say enough good things about this place. We worked with Rick, and he was very thorough and courteous. The customer service was great. Highly recommend!2/13/2020 -
Hector C.
Unfortunately I'm back again, my rear bumper was vandalized.2/03/2020
There's only one place I trust to match my paint color correctly and that's Chapparone of course.
Mark and the team scheduled me in right away and had the car back to me in 3 days without sacrificing the quality of work.
Thanks again guys. You've earned a lifelong customer, but I hope I don't see you anytime soon.
Our Promise
Chapparone’s San Diego Auto Body Quality Control detail and Customer Service are second to none. Our Expert Staff inspects each work order line-by-line and reviews the paint & detail work. They also make sure the lights, door locks, radio, and more are in perfect working order. Then a final test drive is performed to ensure all work checks out before the keys are given back to you. Our San Diego auto repair service and “customer experience” is what separates us from the next shop. We are more than an auto body and collision repair company because our focus is your complete satisfaction!
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