Auto Body San Diego, Auto Paint San Diego

Louie did a PHENOMENAL job. Someone sideswiped me causing the damage to my car. Louie explained the entire process of fixing my car. We went through my insurance after I had no hope of them covering the damage. He fixed EVERY dent and scratch seen. Replaced the completely and had the car fixed in less than a week. He gave me an over the top fair assessment and price of repair. All I needed to do at the end of the day was pay the deductible. Dealt with insurance where I didn't have to and as a girl who has... read moreLouie did a PHENOMENAL job. Someone sideswiped me causing the damage to my car. Louie explained the entire process of fixing my car. We went through my insurance after I had no hope of them covering the damage. He fixed EVERY dent and scratch seen. Replaced the completely and had the car fixed in less than a week. He gave me an over the top fair assessment and price of repair. All I needed to do at the end of the day was pay the deductible. Dealt with insurance where I didn't have to and as a girl who has no idea how to manage car repairs he was genuine, honest and professional. Usually this stuff makes me so uncomfortable but I knew my car was in great hands. They even detailed the inside of the car at the time I went to pick it up! Such a nice guy and a great company. Would definitely recommend them to anyone! The hand sanitizer was always available and everyone wore masks. read less

I got in a car accident during COVID and went straight to Chapparone Auto Body and had the BEST experience! He took my car in immediately, ensured my insurance company did not take advantage of the situation and gave my car back better than it ever has been! He also completely fixed my car in under a week! Louie was SO kind, professional and helpful. Will recommend him to all my friends and so grateful I stumbled upon his shop on yelp! He is seriously the best! No one will look after you like him.

Really impressed! From start to finish, everything was very professional. Mark clearly loves what he does and holds himself to a high standard. Louie was also fantastic. He sent me updates on the progress of the repair, which was great. The complimentary Uber ride was very much appreciated. The front bumper of my car was a mess and now it looks as though I just drove it, brand new, off the lot. Not only did they do a great job on the bumper but they also detailed the car, inside and out. My... read moreReally impressed! From start to finish, everything was very professional. Mark clearly loves what he does and holds himself to a high standard. Louie was also fantastic. He sent me updates on the progress of the repair, which was great. The complimentary Uber ride was very much appreciated. The front bumper of my car was a mess and now it looks as though I just drove it, brand new, off the lot. Not only did they do a great job on the bumper but they also detailed the car, inside and out. My car is a 2011, looks like a 2020! read less

Chapparone Auto Body shop is as good as it gets! From getting an estimate to getting my car back, I couldn't be happier. Let's start at the beginning. As a younger woman, it's nerve-wracking taking my car someplace new. Mark helped me get an estimate and helped me through the process of putting in a claim with my insurance and what to expect. Summer got my insurance information and completely handled it. Dropping off was super easy and Louie handled it when the actual was higher than the initial insurance check. I didn't even have to do anything. He communicated... read moreChapparone Auto Body shop is as good as it gets! From getting an estimate to getting my car back, I couldn't be happier. Let's start at the beginning. As a younger woman, it's nerve-wracking taking my car someplace new. Mark helped me get an estimate and helped me through the process of putting in a claim with my insurance and what to expect. Summer got my insurance information and completely handled it. Dropping off was super easy and Louie handled it when the actual was higher than the initial insurance check. I didn't even have to do anything. He communicated with me the entire time. Their location is walking distance to enterprise which is great if you have to rent a car! I got my car back and honestly, thought it wasn't mine because they had detailed my car inside and out. I was stunned! My car looked better than before someone had even hit me. They sent me an uber to get me from work to the shop to pick up my car. Checking out was super easy and Louie made sure to go over everything with me. All the work is covered under warranty. To even top how happy I was with everything, I just received a handwritten thank you from Louie. I can promise you if I ever need anything done, I will be taking it back there! If you are reading this review trying to decide if this shop is for you, go for it!! read less

Amazing Staff and customer service. They took my car in and took care of it like it was their own. I had an issue with a ding and insurance was kind of being a let down and did not want to take responsibility. Mark the owner and Louie just told me they would take care of it, and they did exactly that. They kept me updated on what was going on and even helped me with the rental of the car I needed in replacement for the time being. Cant say enough good things about them, Thank you Louie and Mark!

Louie was extremely helpful, honest, and friendly throughout my whole experience! Would definitely recommend for any car repairs needed, quick and quality service.

I can not thank Chapparone enough for the wonderful job they did on my car! I had brought my car in after it was badly keyed for a new paint job and repair. Louie was so helpful and made me feel like I was in great hands, which I knew was correct when I picked up my car after a week of being in the shop. I was speechless after I saw the wonderful job the team did on my car! I couldn't be happier with the amazing customer service I experienced and the amazing job on my car. Highly recommend!

Excellent service, excellent work, just excellence all around. I had a hellish nightmare with uhaul's 3rd party insurance company (someone hit my car with their uhaul and ripped off my front bumper, had to go through them to get the car taken care of), which resulted in my car being stuck with them since the 1st of July. They didn't charge me for storage for those 26 days and their customer service is fantastic. Louie kept me informed throughout the entire process and made sure everything was taken care of. He was the one who took care of my car... read moreExcellent service, excellent work, just excellence all around. I had a hellish nightmare with uhaul's 3rd party insurance company (someone hit my car with their uhaul and ripped off my front bumper, had to go through them to get the car taken care of), which resulted in my car being stuck with them since the 1st of July. They didn't charge me for storage for those 26 days and their customer service is fantastic. Louie kept me informed throughout the entire process and made sure everything was taken care of. He was the one who took care of my car and he did a damn good job on it. My car looks better than ever and I will be going to them for anything else that needs to be repaired. read less

Excellent customer service and the repairs were quick! My car looked brand spanking new!!

Second time using Chapparone - great work as usual and fantastic communication and follow through. Had a little issue come up in the middle of my most recent repair and these guys with went the extra mile to work through it.Shout out to Louie - he's the man.

This place has some of the best customer service I have ever experienced. Honest and caring to their customers. I had ripped my front bumper off () and I chose to go through my insurance company for repair. My husband had gotten a quote from them on another one of our vehicles and said he really liked Chapparone and the attentiveness they give to your needs. So I took my car here and WOW. They did an AMAZING job completely fixing my front bumper and even cleaned my car inside and out. My car is back to looking new thanks... read moreThis place has some of the best customer service I have ever experienced. Honest and caring to their customers. I had ripped my front bumper off () and I chose to go through my insurance company for repair. My husband had gotten a quote from them on another one of our vehicles and said he really liked Chapparone and the attentiveness they give to your needs. So I took my car here and WOW. They did an AMAZING job completely fixing my front bumper and even cleaned my car inside and out. My car is back to looking new thanks to Chapparone! We won't be going anywhere else moving forward. read less

Rick and his team are AMAZING! I came in to get my passenger door fixed because it had a huge dent and various scratches from an accident. Trust me when I say that you will not find a team more honest and reliable than Rick and his guys! They pay attention to EVERY specific detail in the repair and their quality of work is outstanding. I told Rick that I wanted my car to look like the accident never happened and his team made sure that my car looked brand new. They even cleaned the exterior and interior of my... read moreRick and his team are AMAZING! I came in to get my passenger door fixed because it had a huge dent and various scratches from an accident. Trust me when I say that you will not find a team more honest and reliable than Rick and his guys! They pay attention to EVERY specific detail in the repair and their quality of work is outstanding. I told Rick that I wanted my car to look like the accident never happened and his team made sure that my car looked brand new. They even cleaned the exterior and interior of my car! I received different quotes from other shops but nothing could beat what the Chapparone team had to offer. Rick gives you the utmost confidence that your car will be repaired perfectly and that's exactly the type of person I was looking to trust with my car. I would highly recommend this shop to anyone because they truly work wonders. Thank you so much to Rick and his team! read less

COVID19 has not affected their superior service. Louis was super helpful through the whole process. He took over getting my insurance claim quickly approved. The repair was completed in less than 2 days. A week after I got back the car I found my roof rack scuffed. I called and dropped my the next day. Louis didn't question it and asked if they could take it in to fix it. It came back with the scuffs removed.Auto repair shops can be a crap shoot but not here. They will point out details without... read moreCOVID19 has not affected their superior service. Louis was super helpful through the whole process. He took over getting my insurance claim quickly approved. The repair was completed in less than 2 days. A week after I got back the car I found my roof rack scuffed. I called and dropped my the next day. Louis didn't question it and asked if they could take it in to fix it. It came back with the scuffs removed.Auto repair shops can be a crap shoot but not here. They will point out details without you having to tell them. They make recommendations with your best interest in mind. At the time they offered a special discount for exterior and interior detail for $200...unheard of! Without me having to tell them, they discovered my vehicle had a car bar in the front. They knew not to detail that area but instead did extra detail on the rest of the vehicle.Thank you Chapparone for a job well done at a great price! read less

We brought our car into Chapparone after a hit-and-run at a Costco parking lot. The whole left side of the car was smashed up and the guys repaired it (bumper/door/paint match) in less than a week and made it look brand new! The car is impeccable inside and out. Very friendly and helpful staff. Highly recommend!

I unfortunately rear ended someone a few days after gettin my new car. This was my first experience with a body shop as a car owner so I was nervous going around town getting quotes not knowing what to expect. I got a quote from the owner Mark and he was extremely detailed and I felt that I could trust him to make my car all new again. He really took the time to examine my damages and explain to me what would be needed. When I dropped my car off, Louie was the one who took care of everything.... read moreI unfortunately rear ended someone a few days after gettin my new car. This was my first experience with a body shop as a car owner so I was nervous going around town getting quotes not knowing what to expect. I got a quote from the owner Mark and he was extremely detailed and I felt that I could trust him to make my car all new again. He really took the time to examine my damages and explain to me what would be needed. When I dropped my car off, Louie was the one who took care of everything. My car ended up having way more damage once they took the bumper off and he was quick to update me, deal with my insurance, and managed to get my car completed a few days early!! My car looks amazing and I couldn't be happier. Thank you Mark and Louie!! read less

Louie, Rick & Summer were amazing! Although, we all had an unfortunate experience with Turo, being that their guest was responsible for damages. Turo did not want to properly restore the vehicle and take care of the situation. However, Louie went above and beyond to say the least. After my experience I will only allow Chapparone to do any body work to my car.You're car will be in great hands!!Thank you Chapparone team!

I stopped by to get a FREE quote for front end damage on my bumper. Rick Enge came out to look at my car. First of all, customer service and first impressions are very important. Rick was professional and very pleasant. He listened to what I wanted done and acted as if it was equally important to him that my car be repaired to top notch condition. I picked up my car today and it looked like it just came off the show room floor. Thank you Rick.

Phenomenal job! Louie took care of me with fast and friendly service. Highly recommended!

Great service, well explained and the estimate process was simple. Louie did a phenomenal job. Would highly recommend.

I can't express how happy I am with the customer service, specifically from Rick. He was friendly and helpful through the entire process. The cherry on top was how amazing my car looks. The guys had a hard time matching the paint and ultimately did so beautifully. My car was detailed and even had the headlamps buffed for me. Rick and the guys found a small water leak in the trunk I have been battling with and fixed it for me. I recommend this shop over any other! Thank you to the Chapparone team, I will always come back. After... read moreI can't express how happy I am with the customer service, specifically from Rick. He was friendly and helpful through the entire process. The cherry on top was how amazing my car looks. The guys had a hard time matching the paint and ultimately did so beautifully. My car was detailed and even had the headlamps buffed for me. Rick and the guys found a small water leak in the trunk I have been battling with and fixed it for me. I recommend this shop over any other! Thank you to the Chapparone team, I will always come back. After posting this I received an amazing "Thank You" card. I am blown away! Thank you again. read less

I have had the best customer experience ever here! I highly recommend anyone that wants the best to come here. My Mercedes E55 Wagon was swiped by a small truck. My car is rare and I was nervous it wasn't going to look factory again. I'm so happy to have found Chapparone Auto Body and Painting! Mark Sr., Mark Jr. and his entire team did amazing work. I was so impressed how well everything matched to the rest of the car. It looks show room new! The love and passion these guys have for people and their cars won't be... read moreI have had the best customer experience ever here! I highly recommend anyone that wants the best to come here. My Mercedes E55 Wagon was swiped by a small truck. My car is rare and I was nervous it wasn't going to look factory again. I'm so happy to have found Chapparone Auto Body and Painting! Mark Sr., Mark Jr. and his entire team did amazing work. I was so impressed how well everything matched to the rest of the car. It looks show room new! The love and passion these guys have for people and their cars won't be found anywhere else. They know what they are doing, how to communicate and explain the details so you can understand exactly what to expect. After over 40 years the owner, Mark, is still passionate about what he does, quality his shop produces and about every person who walks through his doors. It was inspiring and a testament to Chapparone Auto Body and Painting's success. Mark Jr. has the same passion and mentality and both are now leading Chapparone Auto Body and Painting to further greatness. Thanks again guys! read less

I can't express how happy I am with the customer service, specifically from Rick. He was friendly and helpful through the entire process. The cherry on top was how amazing my car looks. The guys had a hard time matching the paint and ultimately did so beautifully. My car was detailed and even had the headlamps buffed for me. Rick and the guys found a small water leak in the trunk I have been battling with and fixed it for me. I recommend this shop over any other! Thank you to the Chapparone team, I will always come back.

I was looking to get a scratch removed from my front bumper and a large dent removed from the front portion of my car next to the windshield, thanks to something flying up and hitting my car while driving on the freeway. I received a few quotes from places in North County, and thankfully a friend told me about this place and I decided to see what they'd be able to do. Glad I did because they were able to give me a better price than the other places. I went in and got a quote on a Friday with... read moreI was looking to get a scratch removed from my front bumper and a large dent removed from the front portion of my car next to the windshield, thanks to something flying up and hitting my car while driving on the freeway. I received a few quotes from places in North County, and thankfully a friend told me about this place and I decided to see what they'd be able to do. Glad I did because they were able to give me a better price than the other places. I went in and got a quote on a Friday with Louie, dropped off my car Monday morning and it was ready for pick up Wednesday evening. My car looks great! I will definitely use them again and recommend them to anyone who needs their vehicle repaired. Louie was great, friendly and in communication with me the whole time. read less

They where really helpful & recommended this places

Our family has used Chapparone Auto Body a number of times over the years. They have always exceeded our expectations!! Pride of workmanship has always been a hallmark. On this occasion they dealt with damage to our NEW range rover. It looks like new (again)!! Thanks guys!!!!

Very honest. I had another shop tell me I needed thousands in repair. They wiped off areas with a lacquer and no repair was needed at all! They could have taken advantage of me, but didnt. Amazing!

These guys do excellent body work and their service is outstanding. When I smashed up my beautiful 4Runner they took care of everything and fixed it up like new. I especially appreciated how they took charge of everything, arranged the towing, and contacted and engaged my insurance company to get the ball rolling.Big thanks to Louie and the entire team!

I just want to start out by stating AGAIN... WOW‼. A+++++. Seriously not just because of the work that they do there is always impeccable but the personal customer service that you get from them is the beat. About 20 years I have been getting work done at Chapperone, I have complete faith in them for being able to do the really hard detailed work RIGHT. You know there are always those times when it is just not right, well they make it right. I could tell my heart breaking story behind this post but I'll just save... read moreI just want to start out by stating AGAIN... WOW‼. A+++++. Seriously not just because of the work that they do there is always impeccable but the personal customer service that you get from them is the beat. About 20 years I have been getting work done at Chapperone, I have complete faith in them for being able to do the really hard detailed work RIGHT. You know there are always those times when it is just not right, well they make it right. I could tell my heart breaking story behind this post but I'll just save you from that and just say Mark Chapperone Jr. has a grade A+ establishment there at Chapperone. Thank You ‼ read less

The customer service is over the top here! They fixed my brand new Range Rover in no time flat and then washed it better than when I bought it brand new! Excellent prices - service and beyond quick turnaround.

My car was side swiped pretty badly in front of my house. I was referred to this shop from multiple people. I have a 2012 BMW and from the second that I arrived to the time that I left, I had the absolute best experience. When I dropped it off for an estimate, I was greeted by the owner, Mark and his wife. They discussed how they were planning to fix it and I was in and out quickly. They handled everything with the insurance company and kept me informed every step of the way. Rick, my estimator was very... read moreMy car was side swiped pretty badly in front of my house. I was referred to this shop from multiple people. I have a 2012 BMW and from the second that I arrived to the time that I left, I had the absolute best experience. When I dropped it off for an estimate, I was greeted by the owner, Mark and his wife. They discussed how they were planning to fix it and I was in and out quickly. They handled everything with the insurance company and kept me informed every step of the way. Rick, my estimator was very friendly and informative. When I picked up the car it was quick and easy and it looked better than before it was hit. I highly recommend anyone to this shop. Overall great experience, customer support and repair. Thanks, Chapparone! read less

My mother brought her Lexus RX to Chapparone after someone hit her car. She was greeted by the owner Mark Chapparone who walked her through the process and helped her with an estimate of the damage. Super nice guy btw who my mom really appreciated. She arranged for a date to bring the car in and Louie took care of everything else. They even have enterprise rental car a few doors down so that made it super convenient. Start to finish was a great experience and the car turned out perfect. They went the extra mile to clean the exterior... read moreMy mother brought her Lexus RX to Chapparone after someone hit her car. She was greeted by the owner Mark Chapparone who walked her through the process and helped her with an estimate of the damage. Super nice guy btw who my mom really appreciated. She arranged for a date to bring the car in and Louie took care of everything else. They even have enterprise rental car a few doors down so that made it super convenient. Start to finish was a great experience and the car turned out perfect. They went the extra mile to clean the exterior and interior for her. No wonder they have such great reviews on Yelp. Thanks Mark and Louie for helping my mother out and making this unfortunate event a positive experience! read less

I brought my car in recently to repair a cracked bumper. Mark knew we were shopping around for estimates and offered to match competitor's pricing. He also took the bumper off to look at any additional damage that may have occurred so we knew just how much it would be before committing. The paint color matched perfectly and I got my car back, detailed within 2 days. They go above and beyond for their customers.

California's horrid highways attacked my front bumper and Chapparone did an outstanding job repairing and replacing my front bumper. The color and shine are perfect. The customer service was amazing. Shout out to rick. I'll be absolutely be coming back for any other work.

We went here to get some body work done, and I can't say enough good things about this place. We worked with Rick, and he was very thorough and courteous. The customer service was great. Highly recommend!

Unfortunately I'm back again, my rear bumper was vandalized. There's only one place I trust to match my paint color correctly and that's Chapparone of course. Mark and the team scheduled me in right away and had the car back to me in 3 days without sacrificing the quality of work.Thanks again guys. You've earned a lifelong customer, but I hope I don't see you anytime soon.

I met Louie at the shop and he was friendly and cordial. He explained the process thoroughly and completely. I don't know much about the car industry, but I felt like he told me everything that I should know and expect. Its is not often that I would recommend someone or some company, but these guys know their stuff.

There is no other choice for body work in San Diego. I've taken my cars here multiple times and the work is always flawless and completed in an expedient manner. The two owners, Mark and Phil, are a true pleasure to work with and I always know I'm getting the best deal possible.

Louie is very knowledgeable, he did a wonderful job when it came to getting my car fixed. Cannot recommend him or the shop more highly!

I have FINALLY found an auto body shop that I can depend on in San Diego. I have been having a lot of minor issues with my car, and Louie was able to help me out. He was able to explain everything to me, and he was so kind in understanding that I don't understand car parts/lingo very well. Also, the entire office was kind in helping me get an Uber back home! This kind of service was unheard of to me, but they helped me when I needed it! You can tell when the owners and employees care... read moreI have FINALLY found an auto body shop that I can depend on in San Diego. I have been having a lot of minor issues with my car, and Louie was able to help me out. He was able to explain everything to me, and he was so kind in understanding that I don't understand car parts/lingo very well. Also, the entire office was kind in helping me get an Uber back home! This kind of service was unheard of to me, but they helped me when I needed it! You can tell when the owners and employees care about their business and customers. Chapparone Auto Body cares - thank you! read less

Brought my van here after getting rear-ended back in December. Rick and Summer were just so easy and friendly, I never felt pressured or ignored. They took care of insurance adjustments on my behalf and everything was smooth. The rear bumper was like new and they did a superb job blending the paint and clear into the rear quarter panels. I'm definitely a repeat customer (if needed lol)

I stopped in today to have them look at a small area where it looked like the paint had been taken off. They were super friendly and helpful. Lo and behold all it took was 5 minutes buffing to get 95% off the damage off - and at no charge. Would highly recommend!

My BMW X5M was rear ended and the back trunk and bumper were completely wrecked. Not only did Rick, and Chapparone team, do an unbelievable job making my car look brand new again, but the customer service they provided was second to none.

So glad I chose this place for my auto repair! Just moving to San Diego & having my first accident, I stopped here after doing research on Yelp, and am glad I did! All of the staff are nice & professional! Louie is amazing and very technical at his job! I recommend this place to anyone needing to take their automobile to a body shop!

My BMW was t-boned, and it looked pretty bad. Luckily, I reacted quickly and swerved, so the impact wasn't direct. I wasn't worried because that most of the car guys recommend Chapparone. These guys are meticulous, and insist on the best results for you. They just finished my car, and it is back to showroom condition. Thank you Rick and the rest of the crew and staff. You guys are certainly the best!!

This place has a wonderful atmosphere. Everyone is very friendly, and the attitude is "how can we help you solve your problem?" The customer feels that Chapparone is on his or her side. The repair they performed was flawless, and as I was checking out, I was told that the work had a lifetime guarantee. The car was thoroughly cleaned and later I made a surprising discovery. They even vacuumed the trunk carpet! I was impressed with such attention to detail which they really didn't have to do. I hope to avoid another collision, but if another occurs, I'm... read moreThis place has a wonderful atmosphere. Everyone is very friendly, and the attitude is "how can we help you solve your problem?" The customer feels that Chapparone is on his or her side. The repair they performed was flawless, and as I was checking out, I was told that the work had a lifetime guarantee. The car was thoroughly cleaned and later I made a surprising discovery. They even vacuumed the trunk carpet! I was impressed with such attention to detail which they really didn't have to do. I hope to avoid another collision, but if another occurs, I'm giving Chapparone my business. read less

I was in an accident that completely ruined my door frame, alignment, & part of my fender. I absolutely loved the service here, they made everything easy & convenient from paperwork to pick up. I really appreciated that they kept me updated on the progress of my car every step of the way! Rick did an amazing job on the car with his team & they guaranteed their work on body & paint for as long as I own the car which is great too. Definitely would recommend them & would go back!

Work to adjust my door trim was quick and efficient. Customer service was great even on a rainy day. Thank you Chapparone.

I have been to a handful of auto body repair shops and luckily, Yelp pointed me in the direction of Chapparone. Which, without a doubt, has proved to be my best auto body shop experience yet. You can't beat the customer service Chapparone has to offer. I've always admired family owned and operated businesses, and my experience here only strengthened this notion. From the moment I first walked in to get an estimate, to when I picked up my impeccably detailed car, everyone there was extremely kind and beyond helpful. They made my entire experience as pleasant and easy as... read moreI have been to a handful of auto body repair shops and luckily, Yelp pointed me in the direction of Chapparone. Which, without a doubt, has proved to be my best auto body shop experience yet. You can't beat the customer service Chapparone has to offer. I've always admired family owned and operated businesses, and my experience here only strengthened this notion. From the moment I first walked in to get an estimate, to when I picked up my impeccably detailed car, everyone there was extremely kind and beyond helpful. They made my entire experience as pleasant and easy as it could be. Aside from the amazing customer service, they provide quality parts and pay great attention to detail. I was able to pick up my car days before the estimated date. When they pulled my car to the front I was blown away by the outstanding work they did. From the job done on the repairs, to the perfect detail - I felt like I was going home in a brand new car! I'm so grateful to have finally found an auto body shop that I feel so confident in. From now on I will highly recommend Chapparone to anyone and everyone who's in need any work done on their car. read less

Somebody hit the rear bumper on the passengers side while my car was parked. My insurance company recommended a body shop to us...I checked them out on yelp and the reviews were bad and the pics of their work looked terrible. So I decided to find my own! Found Chapparone and they had a lot of 5 star reviews and their work looked excellent. Obviously decided to go there and everything was perfect. Employees here are very friendly and make you feel like your business is appreciated. Louie checked out my car, he was very professional, and straight to the... read moreSomebody hit the rear bumper on the passengers side while my car was parked. My insurance company recommended a body shop to us...I checked them out on yelp and the reviews were bad and the pics of their work looked terrible. So I decided to find my own! Found Chapparone and they had a lot of 5 star reviews and their work looked excellent. Obviously decided to go there and everything was perfect. Employees here are very friendly and make you feel like your business is appreciated. Louie checked out my car, he was very professional, and straight to the point...he even found some other things on my car that needed attention. Got me out of there quickly and even paid for my Uber ride home! My car was done in 4 days and it looks beautiful! Thank you all at Chapparone! Hopefully I won't need you again but if I do I know where to go! read less

I can't say enough good things about my experience with Chapparone, especially the owner, Mark! I recently moved to San Diego and had my car shipped via transport. During this process, my front bumper was ripped off and was practically touching the ground on the driver's side. After looking around for a locally-owned body shop, I found Chapparone and reached out for an estimate through Yelp. Mark responded to me within 15 minutes (!!) and assured me that I could bring my car in first thing the next morning. Mark made the stress of finding a body shop and getting... read moreI can't say enough good things about my experience with Chapparone, especially the owner, Mark! I recently moved to San Diego and had my car shipped via transport. During this process, my front bumper was ripped off and was practically touching the ground on the driver's side. After looking around for a locally-owned body shop, I found Chapparone and reached out for an estimate through Yelp. Mark responded to me within 15 minutes (!!) and assured me that I could bring my car in first thing the next morning. Mark made the stress of finding a body shop and getting a last-minute appointment fade away. When my boyfriend took my car in the next morning, he was helped instantly and was in-and-out within 30 minutes (thanks to Rick!). He mentioned that everyone was extremely kind and helpful!I've always dreaded having to deal with getting my car fixed, but everyone at Chapparone made this process go so incredibly smoothly. I will DEFINITELY be back again & feel confident in saying that I've found my go-to auto body shop in SD! read less

I was involved in a hit and run. I brought my car to an insurance recommended shop and they wouldn't give me an estimate. I got my estimate without an issue at Chapparone. I'm happy to go with Chapparone for the repair. They did a very thorough job and didn't rush at all. The car looks like the original. Louie handled my case and he even sent me a hand written thank you note after the repair. That was a very nice touch. I can't recommend this place enough.

Everyone who we worked with at Chapparone was wonderful. They made the experience easy and smooth. The least stressful part of the entire accident ordeal for sure. Thank you, good people, for making it easy!!Shoutout to Louie!! He orchestrated the whole thing and fought with the insurance company for us to make sure we were taken care of. Great experience. I hope to never need car repair again, but if I do, I'll be back 100%!

Had the best experience here!It was a seamless and stress free process from the minute I dropped my car off up until pick up. Chapparone handled all of the communication between my insurance company and kept me up to date on the status of my car without having to ask them.The car was repaired two days ahead of schedule and spotless inside and out. Extremely satisfied with the workmanship on the repair and would highly recommend this place!

If you're a car person and want the best autobody shop in SD, then look no further than here.... I'm a super car guy and really don't trust a lot of people and places with my car or motorcycle but I'd gladly bring any of my vechiles here. This place is the best. The staff is friendly they take your calls or make an effort to call you right back. They take all forms of payment thank you so much

Chapparone took great care of my car when I brought it in for repair. Louie was thorough, professional, and friendly. I can't recommend him and the team enough!

Found them on Google and I'm sooo glad I did. Got my car in and out of the shop in a matter of days. They work with the insurance company to make sure your vehicle is in tip top shape. My car was cleaned inside and out and the work they've done looks amazing. Looks brand spankin new. Rick is such a friendly guy and responds to emails quite promptly, the entire staff is so friendly. 10/10 would reccomend.

Another great experience at Chapparone Auto!I have been a customer for several years now, and for good reason. They have excellent workmanship and top notch customer service. Walking through my experience. My car was in an accident and I was not at fault. The insurance company required me to get a bid from their agents and came with a super low cost on the repair. I took their bid into Chapparone Auto and they did an extensive look into the car, quickly realized there was more that needed to be repaired and contacted the insurance company direct. I had ZERO... read moreAnother great experience at Chapparone Auto!I have been a customer for several years now, and for good reason. They have excellent workmanship and top notch customer service. Walking through my experience. My car was in an accident and I was not at fault. The insurance company required me to get a bid from their agents and came with a super low cost on the repair. I took their bid into Chapparone Auto and they did an extensive look into the car, quickly realized there was more that needed to be repaired and contacted the insurance company direct. I had ZERO headaches in this process. All I had to do was drop off my car and they handled the rest. Further, there is a Hertz Rental Car right next door. I let Chapparone Auto know i needed a rental car and they set that up too. They made sure a similar car was ready and available before my appointment. Talk about stress free, easy customer service. When I went to pick up my car, it was flawless. You couldn't even tell where the repair was made. To top it off, my car was washed! It looked as if it was detailed. Super happy with the results (which is the most important thing). I don't know why anyone would go anywhere else. Everyone that works there seems happy to be there and the people are very nice. Go to Chapparone Auto! You will be pleasantly surprised. read less

Can't say enough good things about these guys. Fantastic job and the truck looked better than the day I bought it. They even detailed the truck inside and out. Rick was great to work with. Kept me informed along the way and was patient with our crappy insurance. Can't recommend them more; would give ten stars if possible. Can't go wrong.

Can't say enough about this place. Beyond professional helpful and nice. The best experience so far, Louis was awesome.

Chaparrone consistently hits the mark. We've taken 4 cars to this place over the last 10 years and every experience has been great. Just had them dial out my brand new Telluride and they did it both under budget and ahead of schedule. Don't bother looking anywhere else. Ask for Mark or Phil, they have both taken great care of us with each car.

Three stars because my experience in getting to the point of getting an estimate was a breeze but somebody should let the estimator know that his job is sales. I work sales and I would let the customer know how long we've been in business and what guarantees we have for the work and how we take steps to make sure your vehicle is tooken care of in the facility and about 10 other things I could bring up in order to let people know that we do know what we are doing. Instead of hanging placards in the waiting... read moreThree stars because my experience in getting to the point of getting an estimate was a breeze but somebody should let the estimator know that his job is sales. I work sales and I would let the customer know how long we've been in business and what guarantees we have for the work and how we take steps to make sure your vehicle is tooken care of in the facility and about 10 other things I could bring up in order to let people know that we do know what we are doing. Instead of hanging placards in the waiting area that are expired. Don't get me wrong they have a lot going for them but they are lacking in sales. Hit me up if you need anymore pointers. read less

Just completed my second visit to Chapparone Auto Body for my RR Sport. Mark with his talented staff member Louie helped me restore the beauty of my car after a ding. Louie went above and beyond to deliver exceptional service - he listened carefully, and took a sincere interest in my repair. The external clay detail left my car feeling silky to the touch! As a repeat client, I remain in awe of Mark's team. HIGHLY recommend Chapparone Auto Body for high quality work.

I just picked up my car from Chapparone Auto Body to fix my rear bumper and quarter panel from someone hitting me in a parking lot. The car is black so I was a little skeptical with how the paint was going to look and might I just say that WOW, they have exceeded my expectations! The person that hit me fortunately left a note but wanted to pay out of pocket. Mark and Louie and the Chapparone team gave us a reasonable price and even detailed the car for me. I hope to not need a body shop again,... read moreI just picked up my car from Chapparone Auto Body to fix my rear bumper and quarter panel from someone hitting me in a parking lot. The car is black so I was a little skeptical with how the paint was going to look and might I just say that WOW, they have exceeded my expectations! The person that hit me fortunately left a note but wanted to pay out of pocket. Mark and Louie and the Chapparone team gave us a reasonable price and even detailed the car for me. I hope to not need a body shop again, but if I do I will definitely go back to Chapparone Auto Body! I recommend them! read less

I highly recommend this place, Rick took care of us and the car looked brand new! Rick was kind, professional and consistent, no headaches, great customer service and highly satisfied. Will definitely use this place again if needed!

First and foremost, Chapparone did an absolutely mesmerizing job on my car. It's a silver metallic and was keyed from front to back on both sides, and they seamlessly repainted and blended the paint and it looks brand new! That's why I regret having to give only three stars. Likely during the process of removing or masking the window/door pieces, a little chunk of my front passenger inside door trim was taken out, likely by a sharp tool used in the process. There were also a few scuff marks on the rear passenger side door, same trim piece. When I... read moreFirst and foremost, Chapparone did an absolutely mesmerizing job on my car. It's a silver metallic and was keyed from front to back on both sides, and they seamlessly repainted and blended the paint and it looks brand new! That's why I regret having to give only three stars. Likely during the process of removing or masking the window/door pieces, a little chunk of my front passenger inside door trim was taken out, likely by a sharp tool used in the process. There were also a few scuff marks on the rear passenger side door, same trim piece. When I called and emailed them, I was told I'd be contacted about it. I never got a response back. Their top notch exterior repaint work is now marred by interior damage. read less

I crashed my 2019 Mustang (shut up, I know) and my insurance company recommended I take it to Chapparone. They did an amazing job on a difficult pearl paint and it came out awesome...better than new. Thanks for fixing the Orange Dragon

I brought my black Jeep Wrangler here a few weeks ago to get a fender repaired on a USAA claim. First off, the customer service here is terrific. Specifically, Rick was very knowledgeable and made me feel at ease about the repair process and I had nothing but friendly, professional interactions with him. From the moment I walked in the door, I dealt with smiling friendly people which is so refreshing these days. The work was done earlier than I anticipated. Going the extra mile means a lot to me as a customer, and they even sent me a Starbucks... read moreI brought my black Jeep Wrangler here a few weeks ago to get a fender repaired on a USAA claim. First off, the customer service here is terrific. Specifically, Rick was very knowledgeable and made me feel at ease about the repair process and I had nothing but friendly, professional interactions with him. From the moment I walked in the door, I dealt with smiling friendly people which is so refreshing these days. The work was done earlier than I anticipated. Going the extra mile means a lot to me as a customer, and they even sent me a Starbucks gift card as a way to thank me for my business. Thank you Rick, Summer, and the rest of the Chapperone team. read less

Great in everyway! In April, I went to get my van fixed. This place was conveniently located by my work and on the preferred list of my insurance.
When I got to the place, the receptionist warmly greeted me and got my van looked at immediately. They kept me updated on the progress the whole time.
When I picked up my van, it was spotless inside and out!
I hope to not be in another situation to have to use them, but this would be the place I would go if I was!

Don't bother looking at other shops, just go here.
I took in my BMW M5 for windshield and slight body damage repair. The "other" place I went to wanted to do WAY more than what the car needed, even when I suggested otherwise.
Chapparone agreed with me. They did great work and the car looks flawless.
I had a VERY SLIGHT issue after the repair was done and it was addressed with ZERO push-back.
Their team is extremely responsive... replied to my emails almost immediately. Excellent customer care. Louie was a pleasure to work with.

Incredible service. Nothing but inedible customer service, care, and attention to detail from start to finish. They offered Uber ride to drop me off and pick me up when my car was ready. There were text updated on the status of my vehicle. It was finished and looks beautiful again ahead of schedule. And to top it all off they detailed my car so well it looks better than when I bought it from dealership. Would absolutely recommend these guys.

Had excellent experience getting an estimate for review. 3 members of the staff assisted me the moment I walked in. This was despite that there were 3 other customers who walked in at the same time. 15 minutes from door in to door out. Looking forward to making the repairs with Chapparone!

Friendly service, had all repairs done very effeciently and did a quality work. Called me every step of the way to inform me of what was going on with that car. Everything went smoothly, it was a completely stress-free experience for which I'm very appreciative!

Fast, efficient and friendly. Every time we have brought our vehicles here everyone is helpful and knowledgeable. Chapparone really knows what they are doing and they have great customer service. We don't trust our cars with anyone else. They're the best in town without a doubt. Bring your cars here and you won't be disappointed :).

Very happy with the body repair work done on my car. Communication was very good during the process. Timeline was very accurate. Color match and blending work is impressive.

I came here to get my car fixed through an insurance after and accident. They took car of my car. They also taught me how the insurance claims work and how to go about getting everything fixed. They even picked me up from the rental car company I went to. They gave my car back beautiful and clean! It even smelt good. After all this I even received a thank you letter!! Hand written!! Amazing place. I'd come here for all my car body issues.

Meeting by accident basically got me a brand new looking car again. Like, WOW! I hesitated for so long getting my car fixed until BOOM! Got hit again and decided to reach out to the "best of the best" and which they are. They took care of me and my car. The entire staff is incredibly amazing at what they do. I appreciate all of you! My high recommendation goes to this place.

This place rocks! My wife found this place due to the positive reviews. EXCELLENT EXPERIENCE. Amazing customer service and even better work from these guys! Our car looks brand new!
They give FREE ESTIMATES! They don't try to hassle you, they answered all of our questions in a timely manner. They really make the process easy and stress free.
If you are considering going here, DO IT! I would recommend this place 10/10 times! Awesome job!

Thank you, Yelp. I understand why this place had such a high rating.
They do estimates for free daily. They under promise and over deliver.
Although I had a slightly difficult time understanding my estimator at first, and vice versa; while I was trying to redeem 2 YELP deals associated with this business, everything turned out great. One deal is a basically a $30 savings and the other is a free buff with check in.
So, the issue with my car was that the splashguard was dragging and the pavement already ate 1/3 of it. So... read moreThank you, Yelp. I understand why this place had such a high rating.
They do estimates for free daily. They under promise and over deliver.
Although I had a slightly difficult time understanding my estimator at first, and vice versa; while I was trying to redeem 2 YELP deals associated with this business, everything turned out great. One deal is a basically a $30 savings and the other is a free buff with check in.
So, the issue with my car was that the splashguard was dragging and the pavement already ate 1/3 of it. So I needed to replace it. Toyota quoted me way too much, so I sought out other estimates using Yelp.
Although Chapperone's estimate wasn't the least expensive, I was trusting reviews.
Turns out, the actual cost was even lower than the estimate, which my estimator said was a possibility, and thankfully he was right.
My car comes back with not only an outside clean and buffed, but the inside too! It was very noticeable.
I've been driving my car around for at least a week and I'm officially impressed and wouldn't hesitate to recommend or go back to Chapperone. read less

Great repair and service! I took in my new Audi for a damaged rocker panel, and the car came back sparkling inside and out for less than the bids at the two shops Audi SD recommended.
Rick and Summer were great. Because I could survive without a car for the three days they needed, they paid for an Uber to take me home and pick me up when the car was ready. That's going the extra mile for the customer.
I highly recommend Chapparone. The car came back detailed better than when it was delivered new from... read moreGreat repair and service! I took in my new Audi for a damaged rocker panel, and the car came back sparkling inside and out for less than the bids at the two shops Audi SD recommended.
Rick and Summer were great. Because I could survive without a car for the three days they needed, they paid for an Uber to take me home and pick me up when the car was ready. That's going the extra mile for the customer.
I highly recommend Chapparone. The car came back detailed better than when it was delivered new from the showroom! read less

Im a little late with this review. This body shop did excellent repairs to my 2012 Rav4 that had been rear-ended. Summer the receptionist was very courteous and Tal the young man who did the estimate was very professional explaining the repairs needed, costs and time needed to do the repairs. Recommend them to everyone

Cannot recommend this business enough! Everyone on staff was amazing from the minute I dropped my car off to the minute I picked it up. They made the process of getting my car repaired easy and stress free. Exactly what I needed after an accident. Do not think twice about bringing your vehicle here - you will be in good hands!

Not sure what to say yet, they haven't painted my truck yet. As long as they beat the price of mako in Chula Vista and do a good job I will leave a positive review.

A friend recommend them to me and I'm glad they did! They were so professional and courteous through the entire process. The repair was flawless and the car was cleaner than when I first bought it! I now know why they get such good reviews. Go there; you won't be disappointed.

5 stars. Yup. They earned it.
Got in a fender bender and decided to take my car here. The reception was quick and painless. No appointment needed just come on by.
Estimate was easy. They booked me an Uber and I was off to pick up my rental.
They found more damage after the tear down and were able to get all OEM parts ordered. Really impressed with not only the quality of the work but how they took care of all the dealings with the insurance company and even detailed my car upon completion. From the front desk to the office staff... read more5 stars. Yup. They earned it.
Got in a fender bender and decided to take my car here. The reception was quick and painless. No appointment needed just come on by.
Estimate was easy. They booked me an Uber and I was off to pick up my rental.
They found more damage after the tear down and were able to get all OEM parts ordered. Really impressed with not only the quality of the work but how they took care of all the dealings with the insurance company and even detailed my car upon completion. From the front desk to the office staff to the techs working on the cars everything was impressive. Thank you Tal for making this a good experience. read less

Someone hit my parked my brand new car in a restaurant lot and messed up my bumper and one headlight. Her insurance (USAA) gave me the name of a few body shops they recommended and I chose Chapparone because they were nearby -- and had great Yelp reviews.
Now they'll get another one !
They promised they would give me my car back in the same new condition that it was in before the accident. I'd venture to say it was even better! Not only did they fully replace the bumper and headlight with OEM equipment, but they detailed my car into... read moreSomeone hit my parked my brand new car in a restaurant lot and messed up my bumper and one headlight. Her insurance (USAA) gave me the name of a few body shops they recommended and I chose Chapparone because they were nearby -- and had great Yelp reviews.
Now they'll get another one !
They promised they would give me my car back in the same new condition that it was in before the accident. I'd venture to say it was even better! Not only did they fully replace the bumper and headlight with OEM equipment, but they detailed my car into even sharper condition than when I purchased it last November.
They got it back to me quickly and courteously, made the entire experience efficiently painless, and even sent a handwritten thank you note with a Starbucks card enclosed. Yes, you can ply me with coffee!
Chapparone provided superior service. I'm more than happy to recommend them. Thank you! read less

I'm embarrassed to say that I have had the need to use Chapparone's Auto body service several times in the past few years and every single time I have had an excellent experience. Their customer service is top notch and their work is as well! From their front desk staff to their detail guy everyone has a smile on their face and takes pride in their work. The work is guaranteed for life and they have even helped me out with things not included in their actual work detail. Even though I hope to not HAVE to use them ever... read moreI'm embarrassed to say that I have had the need to use Chapparone's Auto body service several times in the past few years and every single time I have had an excellent experience. Their customer service is top notch and their work is as well! From their front desk staff to their detail guy everyone has a smile on their face and takes pride in their work. The work is guaranteed for life and they have even helped me out with things not included in their actual work detail. Even though I hope to not HAVE to use them ever again I highly highly recommend them! The free detail they provide with each job is amazing as well...my car was carrying a beach worth of sand in the carpet plus stains from 2 young kids on the leather and the gentleman returned a car to me that looked practically brand new!
Thanks Tal and Summer and detail guy! You all rock! read less

This is by far the best place to go if you need work done, I had someone side swipe my brand new Honda Accord LX and I brought it to them. Not only are they super close to the rental car places which is super convenient but they did such an amazing job on the fix, my car looks better than it did when I bought it off the lot. Very pleased and impressed with the job they did and would highly recommend their services! Very friendly staff! Receptionist Summer was very nice and a huge help!

Brought my Audi here to get fixed up, as it was a highly recommended shop from multiple Audi enthusiasts. I couldn't be happier with the service provided. Tal, who was my advisor (again, he was also a recommended advisor) was an awesome help, he responded to my emails with questions and concerns that I had, in a timely manner & kept me updated on the status of my car in detail.
Chapparone did an amazing job in bringing my car back to life. It looks brand new, the paint job is spot on, doesn't even look like it had been... read moreBrought my Audi here to get fixed up, as it was a highly recommended shop from multiple Audi enthusiasts. I couldn't be happier with the service provided. Tal, who was my advisor (again, he was also a recommended advisor) was an awesome help, he responded to my emails with questions and concerns that I had, in a timely manner & kept me updated on the status of my car in detail.
Chapparone did an amazing job in bringing my car back to life. It looks brand new, the paint job is spot on, doesn't even look like it had been in an accident and I even think they cleaned my car. I highly recommend these guys! read less

Had the best experience here. I was in an auto accident and they really took care of me. The staff was so friendly and inviting.
I dropped off my car during my lunch. They offered and paid for an Uber to take me back to DTSD!
Thank you for fixing my car & for your amazing customer service.

This is my second review on Chapparone Auto Body. I had purchased a newer BMW in the last year and I am very meticulous about taking care of the car. One day I was driving on the freeway and another car chucked a large object at my hood and windshield. The object dented the hood and cracked the windshield. I spoke with my insurance and they suggested their shop (not Chapparone). Since the insurance co. facilitated the taking in of my car and also assured me that the work performed was guaranteed, I agreed to work with them. Long story... read moreThis is my second review on Chapparone Auto Body. I had purchased a newer BMW in the last year and I am very meticulous about taking care of the car. One day I was driving on the freeway and another car chucked a large object at my hood and windshield. The object dented the hood and cracked the windshield. I spoke with my insurance and they suggested their shop (not Chapparone). Since the insurance co. facilitated the taking in of my car and also assured me that the work performed was guaranteed, I agreed to work with them. Long story short, the shop did a TERRIBLE job with the paint job. I'm not going to go into details, but it was horrible. I tried to work with the shop, but all I got in return were insults and excuses. I decided to take my car to what should have been my first choice all along, Chapparone.
I met with Tal and he was awesome. He confirmed my suspicions that the work from the other shop was low quality. He went over exactly why, but not once bad mouth the other shop. All he did was describe the work that was done. He immediately got on the phone with my claims adjuster and got the ball rolling. When I got the car back I was smiling from ear to ear because it looked exactly (if not better) than it did before the accident. I can't say enough good things about Chapparone. If I ever need any body work in the future, I will not second guess myself again. Chapparone will be the first place I call and be confident that the work and the service will be great. Highly recommend. read less

I can't say enough great things about Tal and the guys at Chapparone! From the moment my car was dropped off they were on top of the repairs & worked hard to get me my car back as soon as possible. They had great communication, made sure all parts were factory ordered and not just patched up. They even went the extra mile in the detailing of my car to make my car in better condition than before the accident. If you want a shop with great reputable service, look no further! Thanks guys!!

Amazing auto collision repairs shop in the San Diego, so I have taken my two of my cars and had some body work done, I also referred my friend mohammad he had his car fixed too.
But we both had same issue and only one complain with front desk lady, not Samar but the other one, she was very unprofessional and rude.
I will still use them bcz they are best .

This auto body shop is awesome. They did amazing body and paint work. I couldn't be more happy with the work on my vehicle. Not to mention the great customer service. Ask for Tal if you need anything done to your car he was very helpful and quick to respond to anything I needed. I'll definitely go back to Tal if I ever need anything else done!

As everyone knows it is normally very difficult dealing with auto body shops and mechanics. Everyone is super nice, communicative, and their quality of work is great. Keep up the great work crew!

Highly Reccommend this Auto Body shop. They took a stressful situation and made it less stressful with their great customer service, constant updating and timely work! They went way above and beyond and we even recieved a thank you card in the mail after the work was done from Tal Goss. If we should need work done again we will be back!

Everyone at Chapparone Auto Body was so helpful and nice. They did a great job fixing my car. Working with them was also super convenient. I decided not to rent a car while my car was in the shop and they paid for my uber to and from the body shop. It's the little things that matter! Thank you guys for the great job and the great service!

I've taken two cars to Chapparone Auto Body and both times they were diligent about performing the requested work and always very friendly/helpful. I strongly recommend them to anyone who is looking for an honest company with fair pricing and quick turn around:

Brought my 2016 Honda Accord in to get repairs. They did a great job! Louie was super friendly and helpful. He made my car look brand new again. I am beyond satisfied. This place is the best! They even sent me a thank you note for allowing them to repair my car. I should be thanking them! THANK YOU Louie and Chapperone for doing such a great job!

I took my car to Chapparone after reviewing all of the Authorized shops USAA is affiliated with. I was very impressed by all of the reviews and while there are couple of one stars, I realize there are people in the world that will ALWAYS find something to complain about! I had a fender bender on my Lexus that was relatively minor but required the bumper to be replaced. Summer was extremely pleasant and professional to deal with, to the point that I complimented her on her Customer Service skills. Rick assessed my car, got back... read moreI took my car to Chapparone after reviewing all of the Authorized shops USAA is affiliated with. I was very impressed by all of the reviews and while there are couple of one stars, I realize there are people in the world that will ALWAYS find something to complain about! I had a fender bender on my Lexus that was relatively minor but required the bumper to be replaced. Summer was extremely pleasant and professional to deal with, to the point that I complimented her on her Customer Service skills. Rick assessed my car, got back to me right away with a phone con filling me in on the details. The car was ready in the amount of time they said it would be ready. Absolutely no complaints. This place operates like a well oiled machine! Highly recommend them and I would 1000% take my car back here! read less

I won't take my car anywhere else! Always the best no aftermarket parts! If you want to make your car good is New bring it here!